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uk

Production and Quality 3

BTEC Business

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More on Quality
The Production and Quality 2 Presentation
looked at the work of Juran and Crosby,
two of the main theorists behind TQM
We need to note the contribution made
by another key thinker:
W. Edwards Deming

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Who was Deming?

Much over-looked in his native USA
Deming helped Japanese firms in the 1950s
He inspired many other management thinkers

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Demings 14 Points
We dont need to know them all, but some
are worth reading from a quality perspective:

Dont rely on mass inspection to achieve

quality. Cut inspection by building quality
into the product in the first place. Point 3
Get rid of work standards (quotas) on the
factory floor; Encourage leadership rather
than management by numbers. Point 11

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Demings 14 Points
And finally.

Cut out slogans and targets asking for zero

defects and higher productivity. These only
cause bitterness, as most of the reasons
for low quality and low productivity are to
do with the system, not the fault of the
workforce. Point 10

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National and International Standards

Bodies that exist to promote quality:
International Standards Organisation (ISO)
issues global standards, including ISO 9000
British Standards Institution (BSI) sets quality
standards for British industry
British Toy and Hobby Association (for
example, covering a trade or set of markets)

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ISO 9000 Benefits

Businesses, can base their activities (products
and services offered) on requirements that are
accepted widely across the globe
As these standards have a worldwide
acceptance, consumers are served with an
increasingly wide choice of products and
services
Technology becomes compatible across most
business organisations

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ISO 9000 Benefits

A wider choice of suppliers meeting ISO
Standards means greater competition which
benefits consumers
Greater understanding of whats required to
compete globally gives developing countries
the information they need to decide what to
produce
We all benefit from wider use of international
standards as the transport systems, machines
and tools we use (for example) become safer

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Summary of ISO 9000 Benefits

Controls quality
Saves money
Makes for satisfied customers
Is widely used globally
All types of organisation covered
All sectors and markets included

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