FEDBANK Financial Services

Information Technology IT MIS from April 2012 to till date

Category wise Calls for Apr 2012

Category

Total

Business Application

109

IT Infrastructure

220

CCTV

User Administration

103

Grand Total

437

Technician Calls for Apr 2012

Technician
Amar Patil
Amol Chaudhari
Gaurang Shah
ITHelpdesk
J Ram Kumar
Pradnya Potdar
Satish Sirangi
Shweta Lokhande
Shraddha Patil
Grand Total

Total
8
93
40
8
67
130
52
39
0
437

Summary for April 2012

No of Branches(HO,GL,Distribution)

155

No of Infrastructure issue

220

Percentwise Infrastructure issue in 26 days

0.1

No of Branches(HO,GL,Distribution)

155

No of Application issue

190

Percentwise Infrastructure issue in 26 days

0.1

No of Branches(GL)

146

No of CCTV issue

Percentwise Infrastructure issue in 26 dyas

0.1

Category wise Calls for May 2012

Category

Total

Business Application

200

IT Infrastructure

244

CCTV

18

User Administration

71

Grand Total

533

Technician Calls for May 2012

Technician

Total

Amar Patil

Amol Chaudhari

83

Gaurang Shah

50

ITHelpdesk

J Ram Kumar

91

Pradnya Potdar

132

Satish Sirangi

69

Shweta Lokhande

100

Grand Total

533

Summary for May 2012

No of Branches(HO,GL,Distribution)

166

No of Infrastructure issue

244

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(HO,GL,Distribution)

166

No of Application issue

200

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(GL)

157

No of CCTV issue

18

Percentwise CCTV issue in 27 days

0.6

Category wise Calls for June 2012

Category

Total

Business Application

302

IT Infrastructure

244

CCTV

14

User Administration

74

Grand Total

634

Technician Calls for June 2012

Technician

Total

Amar Patil

Amol Chaudhari

80

Gaurang Shah

102

ITHelpdesk

J Ram Kumar

68

Pradnya Potdar

200

Satish Sirangi

63

Shweta Lokhande

116

Grand Total

634

Summary for June 2012

No of Branches(HO,GL,Distribution)

173

No of Infrastructure issue

244

Percentwise Infrastructure issue in 26 days

0.1

No of Branches(HO,GL,Distribution)

173

No of Application issue

302

Percentwise Infrastructure issue in 26 days

0.08

No of Branches(GL)

165

No of CCTV issue

14

Percentwise Infrastructure issue in 26 dyas

0.5

Category wise Calls for July 2012

Category

Total

Business Application

331

IT Infrastructure

308

CCTV

65

User Administration

88

Grand Total

792

Technician Calls for July 2012

Technician

Total

Amar Patil

Amol Chaudhari

93

Gaurang Shah

ITHelpdesk

J Ram Kumar

106

Pradnya Potdar

224

Shweta Lokhande

220

Satish Sirangi

111

Shraddha Patil

26

Grand Total

792

Summary for July 2012

No of Branches(HO,GL,Distribution)

169

No of Infrastructure issue

308

Percentwise Infrastructure issue in 27 days

0.08

No of Branches(HO,GL,Distribution)

169

No of Application issue

331

Percentwise Infrastructure issue in 27 days

0.08

No of Branches(GL)

161

No of CCTV issue

65

Percentwise CCTV issue in 27 days

2.4

Category wise Calls for August 2012

Category

Total

Business Application

382

IT Infrastructure

252

CCTV

29

User Administration

62

Grand Total

725

Technician Calls for August 2012

Technician

Total

Amar Patil

Amol Chaudhari

56

ITHelpdesk

J Ram Kumar

82

Pradnya Potdar

236

Satish Sirangi

81

Shraddha Patil

11

Shweta Lokhande

254

Grand Total

725

Summary for August 2012

No of Branches(HO,GL,Distribution)

170

No of Infrastructure issue

252

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(HO,GL,Distribution)

170

No of Application issue

382

Percentwise Infrastructure issue in 27 days

0.07

No of Branches(GL)

161

No of CCTV issue

29

Percentwise CCTV issue in 27 days

Category wise Calls for September 2012

Category

Total

Business Application

449

IT Infrastructure

172

CCTV

18

User Administration

44

Grand Total

683

Technician Calls for September 2012

Technician

Total

Amar Patil

Amol Chaudhari

38

ITHelpdesk

10

J Ram Kumar

67

Pradnya Potdar

135

Satish Sirangi

53

Shraddha Patil

15

Shweta Lokhande

280

Vinod Singh

80

Grand Total

683

Summary for September 2012

No of Branches(HO,GL,Distribution)

169

No of Infrastructure issue

172

Percentwise Infrastructure issue in 26 days

0.1

No of Branches(HO,GL,Distribution)

169

No of Application issue

449

Percentwise Infrastructure issue in 26 days

0.05

No of Branches(GL)

160

No of CCTV issue

18

Percentwise CCTV issue in 26 dyas

0.6

Category wise Calls for October 2012

Category

Total

Business Application

498

IT Infrastructure

188

CCTV

25

User Administration

68

Grand Total

779

Technician Calls for October 2012

Technician
Amar Patil

Total
2

Amol Chaudhari

47

ITHelpdesk

J Ram Kumar

85

Pradnya Potdar

206

Vinod Singh

385

Satish Sirangi

41

Shraddha Patil

Grand Total

779

Summary for October 2012

No of Branches(HO,GL,Distribution)

171

No of Infrastructure issue

188

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(HO,GL,Distribution)

171

No of Application issue

498

Percentwise Infrastructure issue in 27 days

0.05

No of Branches(GL)

161

No of CCTV issue

25

Percentwise CCTV issue in 27 days

0.9

Category wise Calls for November 2012

Category

Total

Business Application

890

IT Infrastructure

194

CCTV

13

User Administration

66

Grand Total

1163

Technician Calls for November 2012

Technician

Total

Amar Patil

Amol Chaudhari

31

ITHelpdesk

17

J Ram Kumar

76

Pradnya Potdar

173

Satish Sirangi

49

Shraddha Patil

12

Vinod Singh

799

Grand Total

1163

Summary for November 2012

No of Branches(HO,GL,Distribution)

170

No of Infrastructure issue

194

Percentwise Infrastructure issue in 26 days

0.1

No of Branches(HO,GL,Distribution)

170

No of Application issue

890

Percentwise Infrastructure issue in 26 days

0.02

No of Branches(GL)

160

No of CCTV issue

13

Percentwise CCTV issue in 26 dyas

0.5

Category wise Calls for December 2012

Category

Total

Business Application

997

IT Infrastructure

223

CCTV

20

User Administration

59

Grand Total

1299

Technician Calls for December 2012

Technician
Amar Patil
Amol Chaudhari
ITHelpdesk
J Ram Kumar
Pradnya Potdar
Satish Phutane
Satish Sirangi
Shraddha Patil
Vinod Singh
Grand Total

Total
6
67
30
55
126
490
82
26
417
1299

Summary for December 2012

No of Branches(HO,GL,Distribution)

170

No of Infrastructure issue

223

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(HO,GL,Distribution)

170

No of Application issue

997

Percentwise Infrastructure issue in 27 days

0.02

No of Branches(GL)

160

No of CCTV issue

20

Percentwise CCTV issue in 27 days

0.7

Category wise Calls for January 2013

Category

Total

Business Application

465

IT Infrastructure

248

CCTV

14

User Administration

70

Grand Total

797

Technician Calls for January 2013

Technician

Total

Amar Patil

Amol Chaudhari

70

Hundigam Srinivasan

29

ITHelpdesk

J Ram Kumar

68

Pradnya Potdar

91

Satish Phutane

403

Satish Sirangi

65

Shraddha Patil

63

Grand Total

797

Summary for January 2013

No of Branches(HO,GL,Distribution)

170

No of Infrastructure issue

248

Percentwise Infrastructure issue in 27 days

0.1

No of Branches(HO,GL,Distribution)

170

No of Application issue

465

Percentwise Infrastructure issue in 27 days

0.05

No of Branches(GL)

160

No of CCTV issue

14

Percentwise CCTV issue in 27 days

0.5

Category wise Calls for February 2013

Category

Total

Business Application

159

IT Infrastructure

190

CCTV

13

User Administration

52

Grand Total

414

Technician Calls for February 2013

Technician
Amar Patil
Amol Chaudhari
Hundigam Srinivasan
ITHelpdesk
J Ram Kumar
Pradnya Potdar
Satish Phutane
Satish Sirangi
Shraddha Patil
Grand Total

Total
10
29
52
1
38
56
105
48
75
414

Summary for February 2013

No of Branches(HO,GL,Distribution)

170

No of Infrastructure issue

190

Percentwise Infrastructure issue in 21 days

0.1

No of Branches(HO,GL,Distribution)

170

No of Application issue

159

Percentwise Infrastructure issue in 21 days

0.1

No of Branches(GL)

160

No of CCTV issue

13

Percentwise CCTV issue in 21 days

0.6