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Task
As a consultant for the bus company, you
have gone through their profile and
performance reports, as well as met up with
all the bus drivers.
Identify all the problems faced by the
TransCo
Prepare an action plan that can help TransCo
to gain back trust of the public.
Uplift their profits
Upgrade the image of the company
Sample 1
Overfill has been a serious problem facing our city waste
facilities for the last decade. By some estimations, our city
dumps are, on average, 30% above capacityan
unsanitary, unsafe, and unwise position for our city to be in.
Several methods have been proposed in order to combat
this. Perhaps the most popular of these is the simplest:
building two new landfills on the county outskirts. Others
have proposed stronger recycling campaigns and larger perbag waste disposal costs as a way to lessen the potential
damage of our trash situation.
Bluffington is close to drowning in trash. Action is needed if
our city is to remain the clean, safe place to live it has
always been.
Scenario
More students are failing their courses this year compared
to last year.
Percentage of failing 50% last year and 75% this year.
Students attendance record less than 80%.
Class assignments :
Last year: 5 assignments
This year : 8 assignments
Who is to blame?
Students Perspective?
INTI
INTICourses
Coursesand
andLecturers
Lecturersare
areso
so
BORING
BORINGand
andDIFFICULT!
DIFFICULT!HOW
HOWTO
TOPASS?
PASS?
Teachers Perspective?
Students KNOW NOTHING! They are
both LAZY and STUPID! What a perfect
combination to become an employable
graduate!
Yeah! Blame
it on us!
Fishbone Diagram
Paretos Principle
Pareto's Principle, the 80/20 Rule,
should serve as a daily reminder to
focus 80 percent of your time and
energy on the 20 percent of you work
that is really important.
Don't just "work smart", work smart
on the right things.
Problem Solving
What is the problem?
Students failure
What is the root of the problem?
Students think that the courses are
hard and the classes are boring.
Lecturers thinks that the students
are lazy.
Write the problem statement.
Step 4: Generate
Alternatives/Solutions
Once you have defined a problem, your immediate reaction
may be to jump toward a particular solution.
However, creative problem solving requires you to explore a
full range of viable solutions before reaching a conclusion.
To assemble a variety of solutions from which to choose a
final solution, you must:
generate as many potential solutions as possible
relate each solution to the causes of the problem
merge similar or related solutions
At this stage, you are still not ready to select the best
solution.
You simply want to reduce redundancy, and eliminate any
possibilities that dont address the causes you identified
earlier.
Group Brainstorming:
Summary
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