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Taking example of ADOPTION PROCESS, describe the

various role that people play who are surrounding you

ByGaurav Agrahari
Mayuri Agrawal
Nikita Mehrotra
Manish Rai

The Adoption Process (also known as the Diffusion

of Innovation) is more than forty years old.

It describes the behaviour of consumers as they
purchase new products and services.
the set of mental steps customers go through
beginning with first becoming aware of the new
product's existence and ending with the decision
to adopt the product for continued and regular
The process is, therefore, a type of consumer
decision making model.

Stages of Adoption

New Product Diffusion

The individual consumeradoptsnew

products. In contrast, thediffusion

processdescribes the spread of a new
product or innovation through a social
The speed with which a new product
diffuses through a social group is a function
of the fact that different people adopt new
products at different rates.

first to adopt &own new products
willing to take risks, youngest in age,
have the highestsocial class, have great

financial lucidity, very social

often not taken seriously by their peers
often buy products that do not make it
through the early stages of the Product Life
Cycle (PLC).
Example the new Pepsi Atom or be it any
soft drinks in the market. Shree Ajmani is the
first one to try them out

quick to buy new products and services
key opinion leaders
amongst the first to get hold of items or

typically younger in age, have more financial
lucidity, advanced education,
more socially forward than late adopters.
More discrete in adoption choices than
Example- Mayuri Agrawal tries every new
Restaurant and later on share her views.

Look to innovators and early adopters
adopt an innovation after a varying

degree of time.
Stand back and watch the experiences of
Then there is a surge of mass purchases.
contact with early adopters, and seldom
hold positions of opinion leadershipin a
Example Navneet Kumar goes for movies
released on Friday to watch on Sunday
after getting reviews of others.

purchase the product later than the average

very littleopinion leadership.
slower to catch on to the popularity of new
products, services, ideas, or solutions.
There is still mass consumption, but it begins
to end.
Example- parents of our generation when
buying smart phones.

very late to take on board new products
include those that never actually adopt at all
little to be made from these consumers.
show little to no opinion leadership
tend to be focused on traditions
be oldest of all other adopters,
in contact with only family and close friends
Example- friends who buy second hand

novels or borrow it from someone after years

of its issue