Welcome

Positivity in the
Workplace

Positivity is as
contagious as negativity
Better communication
decreases negativity
and increases
positivity in your
workforce
Work toward creating a
positive attitude among
your peers, employees,
customers and clients

Positivity in the
Workplace

Be likeable
Be respectful
Dont aggravate the situation
Dont force people to be
defensive
Dont always try to find fault
Be willing to lose a battle to win a war
Be patient
Smile

Tips For Building a Positive

Work Attitude

Build a positive attitude in another

environment
Talk about positive things
Look for good things in the
people you work with
Look for good things in your
organization
Avoid financial problems
Avoid negative attitude traps of fellow
workers
Make frequent self-assessments

Be Careful of
Too Much Positivity

Chinese Philosopher Lao Tzu

Said

Always we hope someone else has the answer.

Some other place will be better.
Some other time it will all turn out..
No one else has the answer.
No other place will be better, and it has
already turned out.
At the center of your being you have the
answer
Search your heart and see the way to do is to
be.

Positive Work Environment

A Happy and Productive Workforce
doesnt happen by itself . . .
It takes a lot of hard work and a
great deal of effort by everyone.
The reward is worth the effort.

Negative Work
Environment
- Dog eat dog . . . everyone fighting to
get ahead
- No one appreciates your contributions
- Too much work . . . not enough help
- Deadlines are unrealistic
- Longer hours . . . additional work
- Budget Constraints
- Competition is eating us alive
- Poor management / direction
- Job insecurity

Other Peoples
Behavior

Bulldozers
Patronizers

Clams
Clams

Sniper
s

Gossip
Complainers
s
Whiners Negatives
Backstabbe
rs

Walking
Wounded
Sluffers
Brown
Nosers

Controlle
rs

Exploders

Changing
Environment
The only person who always
likes change is a wet baby

CHANGE . . .
Challenges our
paradigms
Alters the way we think
Makes life more difficult
for a while
Causes Stress
Is an ongoing fact of life

Ouch!

Past
Experiences

Ouch!
Ouch!
Ouch!

Ouch!
Ouch!

Ouch!

Ouch!

Ouch!

Determinism
Theory

GENETIC: My Grandparents did it

to me. (Inherited traits)

PSYCHIC: My Parents did it to me.

(Upbringing)

ENVIRONMENTAL: My Spouse,
my Boss, the Company, the
Economy, etc.. is doing this to me.
(Surroundings)

Lifes Little Question

Are some
some people
people just
just born
born
Are
positive
positive
thinkers
thinkers
or is
is it
it their
their
.. .. .. or
CHOICE?
CHOICE?

Choose the Right

Luggage

ge
d
o
D
ts
e
l
l
Bu

Be
Bulletproo
f

The Problem With

Dodging Bullets

Youre going to get hit!

Choice #2
Wear Bulletproof Armor

SELF CHANGE

Bulletproof
Bulletproof Armor
Armor
Comes
Comes from
from

Putting
Putting on
on
the
the Armor
Armor

e
g
n
Cha ings!
h
T
3

How to Change Your

Attitude
ATTITUDE
Changes happen
personally
from the
INSIDE OUT!

ATTITUDE
ATTITUDE

So . . . Accept
Responsibility
I am responsible . .
.
. . . for who I am
. . . for what I
have
. . . for what I do
EE
D
U
D
T
I
U
A
ATTTTIT

Step #2 Take Control

e
n
Ow

ip
h
rs

NegativeM
i
world view ssi

ATTITUDE
ATTITUDE

Va
lue
s

YOU
on

c
s
i
D

e
n
i
ipl

FROM THE INSIDE . . . OUT!

How to Change Your

Thinking
THINKING
Changes come
from observing
logically in
every situation

TTHHIN
INKKIN
ING
G

Observe Your Thinking

Wh
to at c
de a n
fus I
e t do
his
?
This is all
very
interesting t
a
e
b
o
t
e
lik
Id e
th

t
le !
to me
e k
s
fu oo
e
I r is h
th
Tomorrow it will
look very
Idifferent.
ts
him ucks
to
.
be

THINKING
THINKING

Manage Your Self-Talk

If you think you Can, or you think you Cant
YOURE RIGHT!
Henry Ford

This is going to
be a crappy day!

THINKING
THINKING

How to Change Your

Behavior
BEHAVIOR
Changes take
true assessment,
determination &
discipline

BEHAVIOR
BEHAVIOR

Choose Your Behavior

REACTIVE
Stimulus

Response

RESPONSIBLE

Stimulus
BEHAVIOR
BEHAVIOR

My
Choice

My
Respons
e

Steps Toward Changing

Behavior
The
The New
New YOU!
YOU!
BEHAVIOR
BEHAVIOR
4. Unconscious Competence
3. Conscience Competence
2. Conscience Incompetence
1. Unconscious
Incompetence

INFLUENCE
ENVIRONMENT!
Add POSIYOUR
IVE

Behavior
Replace the BAD HABITS!

Spread a SMILE around

Sprinkle some positive on the negatives
Focus on the good of each day
Stay out of the feeding frenzies
Say please and thank you
Practice EMPATHY
Evaluate YOUR behavior
Never miss an opportunity to complement

BEHAVIOR
BEHAVIOR

More POSI IVE

Contributions
Before you say anything to anyone, ask
yourself three things
1. Is it true?
2. Is it harmful?
3. Is it necessary?

Keep promises
Have a forgiving view of people
Keep an open mind with changes
Count to 1000 if necessary
See criticism as opportunity to
improve
Cultivate your sense of humor

Remember to . . .

Watch
Watch your
your definitions
definitions -they
they become
become thoughts
thoughts
Watch
Watch your
your thoughts
thoughts -they
they become
become words
words
Watch
Watch your
your words
words -they
they become
become actions
actions
Watch
Watch your
your actions
actions -they
they become
become your
your destiny
destiny

The Choice is YOURS

With a Bad attitude
you can never have a
positive day
With a Positive attitude you
can never have a bad day

SOME BASIC QUESTIONS

Where do you spend most of your

active time?

? What do you want to achieve?

? Whom do you love most?
? To whom you talk most?
? Can you change a persons character?
? Who can change your character?

I can not teach anybody anything, I can only make

them think Socrates

Ones ALTITUDE in life is determined by his

ATTITUDE
FACTORS AFFECTING ATTITUDE

ENVIRONMENT
CULTURE
EXPERIENCE
EDUCATION

+VE

-VE
CARING
UNPLEASENT
CONFIDENT
PURPOSELESS
PATIENT
UNFRIENDLY
HUMBLE
HIGH STRESS
FOCUS ON STRENGTH
FOCUS ON WEAKNESS
FIND OPPORTUNITY IN EVERY FIND CALAMITY IN EVERY
OPPORTUNITY.
CALAMITY.

YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST

IMPRESSION

EIGHT STEPS TO CHANGE ATITUDE

7.

Look for the positive, Be optimistic.

Make a Habit of doing it now.
Develop an attitude of gratitude.
Get into a continuous Education programme
Have positive self-esteem
Stay away from negative influence
Learn to like the things that need to be done.

8.

Start your day with something positive.

1.
2.
3.
4.
5.
6.

THE ICEBERG
HOW MUCH DO YOU SEE OF AN ICEBERG?

THE ICEBERG
ONLY 10 OF
ANY ICEBERG
IS VISIBLE.
THE
REMAINING
90% IS BELOW
SEA LEVEL.

THE ICEBERG
VISIBLE
ABOVE SEA LEVEL

10 %
SEA LEVEL

INVISIBLE
BELOW SEA LEVEL

90 %

THE ICEBERG

The Iceberg phenomena is also

applicable on human beings

THE ICEBERG
KNOWN
TO OTHERS

KNOWLEDGE
&
SKILLS

UNKNOWN
TO OTHERS

ATTITUDE

SEA LEVEL

THE ICEBERG

In other words,

THE ICEBERG
KNOWN
TO OTHERS

UNKNOWN
TO OTHERS

BEHAVIOR
SEA LEVEL

IMPACT
VALUES STANDARDS JUDGMENTS

ATTITUDE

MOTIVES ETHICS - BELIEFS

THE CAN DO ATTITUDE

You CAN DO everything,

You CAN DO everything,
enough for you to do.
You CAN DO everything,
the best at everything.
You CAN DO everything,
limitations.
You CAN DO everything,
help.

but not all at once.

if its important
but you may not be
but there will be
but youll need

ATTITUDE
Positive mental attitude /proactive
Willing to lead by examples
Willing to adapt to different situations
and people
Caring for the growth and development
of group members
Open minded and receptive to new ideas

ATTITUDE cont.
Modest and unselfish
Understanding
People loving
Group conscious
Empathetic

QUALITIES OF A LEADER

1. Accept Responsibility
2. Show Consideration
3. Choose your words carefully
4. Dont criticize & complain
5. Be pleasant & smile
6. Be a good listener
7. Be Enthusiastic
8. Give honest & Sincere Appreciation
9. Accept Mistakes
10. Dont Argue
11. Dont Gossip
12. Turn your promises into commitment
13. Develop an attitude of gratitude.
14. To have a friend, Be a friend
15. Develop a sense of humour.

Rights and Responsibilities

To
To
To
To
To
To
To
To

speak up
To Listen
take
To give
have problems
To find solutions
be comforted
To comfort
work
To do your best
make mistakes
Correct mistakes
laugh
Make others happy
have friends
To be a friend

WHAT MAKES YOUR LIFE 100% ?

Let each letter of the alphabetic has a value equals
to it sequence of the alphabetical order:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
S K I L L S
19 11 9 12 12 19

82

K N O W L E D G E
11 14 15 23 12 5 4 7 5

96

H A R D
8 1 12 4

98

100

W O R K
23 15 18 11

A T T I T U D E
1 20 20 9 20 21 4 5

Need
Emotional Intelligence is very
important for managers as it is one
of the important deciding factor for
relationship management resulting
in motivation, retention , self
management & managing others.

Emotional Intelligence
Emotional Intelligence is the
ability of an individual to deal
successfully with other people ,
to manage ones self, motivate
other people, understand one's
own feelings and appropriately
respond to the everyday
environment

Emotional Intelligence

In Working with Emotional

Intelligence, author Daniel
Goleman defines EI in the
workplace as the ability of
employees to recognise:
Their own feelings
The feelings of others
What motivates them
How to manage their
emotions, both in themselves
and in relationships with
others

Emotional Intelligence
Emotional Intelligence doesn't mean being soft it
means being intelligent about emotions a different
way of being smart. Emotional intelligence is your
ability to acquire and apply knowledge from your
emotions and the emotions of others in order to be
more successful and lead a more fulfilling life.

Need

When Managers Fail, It is

Usually Due To Poor
Emotional Intelligence

Leaders with empathy are able to understand their

employees needs and provide them with
constructive feedback, he says

Why Emotional Intelligence

is necessary for managers

Help them manage effective relationship.

Help them being focussed and stay

on track by remembering purpose &
vision.

EQ is very important for managers as

they are direct line of contact & their
behaviour & treatment determines
retention & turnover

When trust is lacking performance suffers

EQ & Managers

Enhancing EI skills enables Supervisors and Managers to regulate their emotions and
motivate themselves more effectively allowing them to manage their own emotional
turmoil effectively and demonstrate compassion and empathy for their employees.

IT also provides them with the courage to

push against the system to make necessary
changes for their people.

All employees want a

supportive, caring Supervisor
or Manager who has their best
interests at heart

Types of EQ

Working with people means working

with Emotions
When people are working at a
common place , emotions will
play a role. theories to the
contrary notwithstanding.
Dont bring your personal
problems to work is one
variation of the argument that
emotions are inappropriate in
the workplace. Business
decisions, so the argument
goes, should be based on
information, logic and calm
cool reason, with emotions
kept to a minimum.

Components of Emotional
Intelligence
There are five parts to it. One is
knowing what you're feeling. The
second is managing your feelings,
especially distressing feelings. The
third is self-motivation, the fourth
is empathy and the fifth is
managing relationships

Probabilities of not having an Good Emotional

Intelligence and their consequences
While people have shown they can produce
better results at workplace, many of us lack
emotional intelligence.We simply dont know
how to perceive, understand,express and
manage our emotions effectively.There are
adverse consequences to have low emotional
intelligence.These includes:Relationship Problems
Rage in the Workplace
Poor decision making capability
failure to advance in career

Relationship Problems

Rage in the workplace

Poor decision making capability

failure to advance in career

How EQ succedes IQ

Emotional Intelligence explains why inspite of equal

intellectual capacity, educational background,training
or experience some people excel while others of same
caliber and high educational degree lag behind.

Emotional Intelligence is the dimension of

intelligence responsible for our ability to manage
ourselves and our relationship with others.

EQ versus IQ

Once upon a time there

was a bunch of baby
frogs........

 participating in a
competition.
The target was to get
to the top of a high
tower.

A crowd of people had gathered

to observe the race and
encourage the participants.....

The start shot rang out.......

Quite honestly:
None of the onlookers believed that the baby
frogs could actually accomplish getting to the
top of the tower.
Words like:
"h, its too difficult!!!
Theyll never reach the top."
or:
"Not a chance... the tower is too high!"

One by one some of the baby frogs fell

off
...Except those who fastly climbed
higher and higher..

The crowd kept on yelling:

"Its too difficult. Nobody is going to make it!"

More baby frogs became tired and gave

up...
...But one kept going higher and higher.....
He was not about giving up!

At the end everybody had given up,

except the one determined to

reach the top!

All the other participants

naturally wanted to know how he
had managed to do what none of
them others had been able to do!

One competitor asked the winner, what

was his secret?

The truth was.......

The winner was deaf!!!!

The lesson to be learned:

Dont ever listen to people who are

negative and pessimistic...

they will deprive you of your

loveliest dreams and wishes you
carry in your heart !
Always be aware of the power of words, as everything
you hear and will interfere with your actions!

MOTIVATING EMPLOYEES

Generate and sustain

HOPE
The great psychiatrist, Viktor Frankl, a survivor of
the concentration camps during the second world
war demonstrated that those prisoners who
survived the terrible rigours of the regime were
those who had HOPE. Those who lost hope of
survival were more likely to die.
To quote Nelson Mandela, writing about his 27
years of imprisonment in his book 'The Long Walk
to Freedom': "I am fundamentally an optimist.
There were many dark moments when my faith in
humanity was sorely tested, but I would not and
could not give myself up to despair. That way lay
defeat and death."

Focus on SIMPLE SHORT

TERM goals
When times are good it is fashionable to talk about
a long-term vision. When times are bad it is much
more appropriate to encourage your people to
focus on short-term goals, even daily goals.
The explorer Ranulph Fiennes writes in his book
'Beyond the Limits' " To avoid being crushed by
the very thought of all the difficulties and hazards
of the task ahead, divide your target up into a
number of much smaller goals and then think of
them only at one at time".

Encourage CREATIVITY and

RISK-TAKING
In the book 'Against the Odds' the CEO James Dyson
states "There are 5 billion people out there thinking
in train tracks, and thinking what they have been
taught to think. Go in an be illogical." He has proved
this time and time again for example with the
invention of the bag-less vacuum cleaner which his
company manufactures and markets worldwide.
During adversity you cannot have a teams of people
and a company which continues to think and behave
in the same old routines. To extricate yourself from
the crisis it is essential that you start doing things
differently. The tried and tested answers will not

Keep EVERYONE INVOLVED

Two ex-CEO's of airlines have demonstrated that
when a company is on the edge of bankruptcy it is
critical to involve every single employee in plans to
resuscitate the company. Thus Jan Carlzon ex CEO
of SAS Airlines used a 'little red book' entitled
"Let's Get in There and Fight" to stimulate the
motivation of his people and involve them in
getting the airline back to profitability.

Give TIME to people

Adversity breeds uncertainty and insecurity. Negative
emotions begin to swirl around inside employees' minds.
This can distract them and inhibit performance. An
essential role for the CEO therefore is to give TIME to his
employees so they can go through a cathartic process
and give vent to all their feelings about the current
situation.
Chung Po-Yang (Po Chung), founder of DHL in Hong Kong
calls this 'mental and emotional re-engineering'. It is
essential he says to take a full inventory of positive and
negative emotions and then get rid of the negative

LISTEN and LEARN

Closely related to the above is the essential discipline of
listening and learning from your front-line people. Peter
Senge, author of the 'Fifth Discipine' states "In most
companies that fail, there is abundant evidence in
advance that the firm is in trouble. This evidence goes
unheeded, however, even when individual managers are
aware of it. The organization as a whole cannot recognize
impending threats, understand the implications of those
threats, or come up with alternatives."
The role of the CEO is therefore to keep his ear close to
the ground, especially at times of adversity. The mere fact
that he listens and learns from his people will enhance

THANK YOU