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INTRODUCTION
People belong to different
Background
Point of View
Values, Need
Personalities
When they interact tension are developed,
Dissension, Confusion, Hostility, Disunity, Harsh treatment,
Lack of cooperation are common features. “IT IS A PART
OF LIFE”
CONFLICTS - A DEFINITION
Even within one organisation or team, conflict can arise from the individual
differences or ambitions mentioned earlier; or from rivalry between sub-groups
or factions. All leaders and members of the organisation need to be alert to
group dynamics that can spill over into conflict.
THE CONFLICT PROCESS
-The different stages
Stage 1- Potential opposition or incompatibility- One of the
following conditions are necessary for a conflict to arise.
Stage 3. Intentions
Functional – Conflict that support the goals of the group and improve
the performance are functional or Constructive form of conflict. It is
Creatively managed conflict that shakes people out of their mental ruts
and give them new points of view.
Collective bargaining
Production scheduling: “We need faster response. “We need realistic customer
Lead times are too long.” commitments that don’t
change like the wind direction
Physical distribution: “Why don’t we ever have “We can’t afford to keep huge
the right merchandise inventories.”
in inventory?”
Communication — both verbal (i.e. spoken) and non-verbal (i.e. body language)
Listening — really hearing what the other person has to say.
Active listening, which involves really hearing the other person by checking to see if
you have understood them correctly.
There are three different types of problem-solving approaches that you can use when
trying to resolve a conflict:
Negotiation involves meeting face to face to openly discuss both peoples' needs in
order to resolve the dispute
Mediation involves using a third party to act as a go-between in order to resolve the
dispute .
•Try talking to your guidance counsellor, teacher or principal. If that doesn't help,
ask your parents to contact the school board for support.