Integral Consulting Inc

Presented By:
Korkondabhattar Vivek
Rajendraprasad Aitha
Vallamkonda Durga Pavan
Jayant Tripathi
S Anand
Somesh Kumar Poddar

MYDM-2016-19
MYDM-2016-30
MYDM-2016-40
MYPX-06-2016
MYPX-11-2016
MYPX-12-2016

 Kim Clark
Steven Wheelwright
Founder Bruce Stangle

1988
Year

Head
Quarters

Cambridge

Branch
Office

California
New York
Cambridge

Company Snapsh

 Product
Development

Manufacturing

Offerings
Strategic Planning

Operations

Industries Focused

Health care
Electronics
Automotive
Chemicals
Utility
Construction Equipment
Computer
Pharmaceutical
Telecommunications
Consumer Products

Email

Voice
Mail

First
Implementati
on

The Email capability (CC Mail)

is been extremely inflexible.
Access to information was
uneven.
New System need to guarantee
better and more equal access of
information to everyone.
It took Hours for the clients to
check the mails
Failed to follow the flow of Mail
Conversation.

TEAM ROOM

Created by a team of
researchers at Lotus Institute
Operated on notes platform
A Web application designed
to support processes that
help people work together
IT acts as a space for virtual
team discussions
IT sychronise information
among team members

Benefits of Team Room

. Increase team productivity by discussing work in progress,
asking questions, sharing status, and clarifying issues that
arise.
. Team room provides an area for fostering and capturing
communication among team members, both near and far
. Accountability among team members by managing and
tracking work flow and performance
. By using the team room instead of email threads, you
automatically receive an audit trail of conversations and
decisions
. Shared repository for all documents.

Issues of Team Room

(1/2)

. Main issue could be Internet Facility is not

provided with Team Room.
. The Lotus struggled to develop Dominoe, a
program that would allow access to web
applications as well as to internal application
using Team Room.
. New Employers could learn faster which otherwise
would take weeks to train them. But if the old
employees does not maintained it properly no
value is added to the new employees.

Contd

Issues of Team Room

(2/2)
. But why would existing employees feed into the system if
they dont get any reward for it.
. One of the feature of team room is that it will archive
anything after a certain period of non use.
. These issues created a foundation for KM System.

Knowledge Management
What is Knowledge Management(KM)?
"Knowledge management is the process of capturing,
distributing, and effectively using knowledge.
Working Design:
. Captures Best Practices
. Forms Body of Knowledge
. Consultant Extracts
Best of the Best

TR Vs KM
. Team Room ApproachTreading from Discussion
. KM Approach-Vessel of Knowledge
Integral Core Competency & KM Relationship:
Innovation Management is just an application of KM
KMs Pragmatic Approach
. Establishing the bar-Setting up the Standards of
Performance
. Bring Everyone up to the Bar-Implementing Practice Best
Approach
. Through innovative synergies with the client-Adding
Innovation/Value Addition

Reward:
1. Impact on billable hours was the
ultimate measure of success!!
2. How to motivate employees?
Culture:
3. People need to feel that they are personally adding value
4. Relying on standardized and dependable solutions could
discourage innovation and creativity
5. To put knowledge in to knowledge base, employees need to
sit and think which can cross billable hours too.

Technology
1. Quality of information
--New role called Knowledge czar
2. People can put whatever they have into
database which lacks the quality
Opportunity to redefine role of consulting
3. Internal process could drastically improve
4. It saves so much of time by auto performing routine tasks
5. Easy to understand for new employees
6. Developing a complete guide can cannibalize future efforts
with clients

Recommendations

Should go through KM
Transforms the entire consulting process
Full potential hasnt been realized
Overcoming the challanges

Action Plan for

Recommendati
on
1. Use the 20-30-50 rule
2. Based on Gap rate

No plan

Planned

Deployed

Performed

Develope
d

Adopted