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Understand . . .
What business research is and how it differs from
business decision support systems and business
intelligence systems.
Trends affecting business research and the
emerging hierarchy of business decision makers.
The distinction between good business research
and research that falls short of professional quality.
The nature of the research process.
PulsePoint:
Research Revelations
34
Business
research provides
information to
guide business
decisions
Business Research
The primary
purpose of
research is to
reduce the level of
risk of a marketing
decision
Information
Overload
Factors
Factors
Technological
Technological
Connectivity
Connectivity
Shifting
Shifting
Global
Global
Economics
Economics
Critical
Scrutiny of
Business
Government
Government
Intervention
Intervention
Better
Better
Visualization
Visualization
Tools
Tools
Factors
Factors
Real-time
Real-time
Access
Access
Powerful
Powerful
Computation
Computation
Organizational
Mission
Business
Goals
Business
Strategies
Business
Tactics
Information Sources
Decision Support
Systems
Numerous elements of
data organized for
retrieval and use in
business decision
making
Stored and retrieved via
Intranets
Extranets
Business Intelligence
Systems
Ongoing information
collection
Focused on events,
trends in micro and
macro-environments
Sources of
Business Intelligence
Government/
Regulatory
Demographic
Competitive
Economic
Business
Intelligence
Technological
Cultural/
Social
Visionaries
Visionaries
Standardized
Decision Makers
Data collection/
transmission
Data
management
Characteristics
Decision
support systems
Data
interpretation
Models
Characteristics of
Good Research
Clearly
Clearly defined
defined purpose
purpose
Detailed
Detailed research
research process
process
Thoroughly
Thoroughly planned
planned design
design
High
High ethical
ethical standards
standards
Limitations
Limitations addressed
addressed
Adequate
Adequate analysis
analysis
Unambiguous
Unambiguous presentation
presentation
Conclusions
Conclusions justified
justified
Credentials
Credentials
Categories of Research
Applied
Basic (Pure)
Types of Studies
Reporting
Descriptive
Explanatory
Predictive
Key Terms
Applied research
Business intelligence
system (BIS)
Business research
Control
Decision support
system
Descriptive studies
Explanatory Studies
Management dilemma
Predictive studies
Pure research
Reporting studies
Return on Investment
(ROI)
Scientific method
Strategy
Tactics
Appendix 1a
How the Research
Industry Works
Proprietary Research
Decision Analyst,
Inc. uses Internetbased concept
testing called
Conceptor to
examine new
product concepts
Syndicated Services
Nielsen Media
Research
provides audience
data for television
programs like
Court TV
DoubleClick
Nielsen/NetRatings
Taylor Nelson Sofres
Intersearch
J.D. Power Associates
MediaMark
Simmon (SMRB)
BRMB
Information Resources Inc.
Communication Agencies
Sales
Promotion
Direct
Business
Advertising
Public
Relations
Consultants and
Trade Associations
Trade Associations
NHRA
NHRA
CASRO
CASRO
MRA
MRA
ESOMAR
ESOMAR
BRA
BRA
AMA
AMA
WAOBRP
WAOBRP
MPA
MPA
NAB
NAB
Key Terms
Custom Researcher
Full-service researcher
Specialty researcher
Syndicated data provider
Omnibus researcher
Omnibus study
Chapter 1
Addendum
Research Timeline
1-39
Information Revolution
1971
First CATI
survey
conducted
1964
OCR
shows
promise
U.S. DOD
commissions
forerunner of
Internet
1968
Word processing
first demonstrated
1973
UPC bar-code
scanning
introduced
1972
Optical laser
disk revealed
1975
Microsoft
is born
1979
First
VisiCalc
ships
1960
1980
1964
IBM
introduces
model 360
1968
SPSS created
1971
Intel introduces first
microprocessor
1973
Basic ideas of
Internet created
1980
Apple owns
50% of
pc market
1976
Apple I
released
Information Revolution
1987
First
Internet
survey
1981
IBMPC
released
1993
WWW experiences
3,400X growth
in service traffic
1990s
OCR used for
data entry
2001
Online survey
software widely
available
1994
Greenfield Online
Introduces
online focus group
2003
Wal-Mart commits
To use RFID
2002
Web-conferencing
Software
introduced
2010
1980
1987
IRI conducts
first scanner
tracking study
1991
WWW
developed
1996
Internet
World Exposition
held
2002
High-speed
chip technology
for servers
2009
76.3% in
US have
Internet
access