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2005 Cognizant
Definitions
DEFINITION: Business Process Outsourcing occurs when an
2008 - Forrester
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2005 Cognizant
* Have
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2005 Cognizant
Business Transformation
Transformation Is About Change, Its About Business
Improvement
- Better Delivery Products & Services
- Better Processes Streamlined & Clean
- Lower Costs Business & IT
- Greater Flexibility To Grow The Business
- Consolidation Fewer Moving Parts
- Increased Share Holder Value
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Legacy /
Business
Transformation
Business Processes
Labor Costs
Increased productivity
2005 Cognizant
BPO Is Transformation
- Delivers Better Processes Facilitates Today's Business Objectives, Best Of
-
Breed
Delivers Modern Applications No More Piecing Together Disparate Packages
Delivers End To End Well Configured Components Common Look and Feel
Across All Products
Delivers Time To Market and Lower Cost
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2005 Cognizant
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2005 Cognizant
BPO Transformation
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2005 Cognizant
BPO Transformation
BPO Transforms When:
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2005 Cognizant
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2005 Cognizant
Application
Maintenance
70%
Amortization
Expense
10%
Discretionary
Spending
20%
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Transformation Effects
Implement
BPO
Consolidate
Legacy Apps
Improve
Process
Re-Direct
Resources
Labor
Arbitrage
Maintenance Budget
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2005 Cognizant