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Systems

Development
Systems Development:

The activity of creating or


modifying existing business
information systems
Systems Investigation
and Analysis

Understand the problem


and potential solutions
Systems Design,
Implementation,
Maintenance and Review

 Determine how the new system will


meet business needs
 Put new system into operation
 Ensure system continues to meet
changing business needs
Information Systems in
Society

Security, Privacy, Ethical


Issues in Information
Systems and the Internet.
Computer Literacy:

Knowledge of computer systems


and equipment and the ways
they function
General Information Systems
Diagram Managemen
t Decisions
(Environment)

Data Inpu Proces Outpu Informatio


t s t n

Contr
ol
Feedbac
k
Informal Information System

Each organization has a unique


culture, or fundamental set of
assumptions, values, and ways of
doing things, that has been
accepted by most of its members
Environment:
• Business - other functional areas
• Computer – hardware, software, other IS

Sub System:
Component of a larger system

System Boundary:
Interaction with environment (user
or other system) via an interface
Information System
Activities

1. Input of Data Resources


2. Process Data into Information
3. Output of Information
Input of Data Resources
• Data entry
• Editing
• Machine readable
• Source documents
– Formal record of a transaction
• User interface
– How users interact with information system
– Optical scanning; menu; prompts; fill in blanks
Process Data into
Information
• Calculate
• Compare
• Sort
• Classify
• Summarize

The quality of the data must be


maintained by a continual process of
correcting and updating activities
Output of Information
• Transmit information to users
– Display; paper; audio
• Storage of data
– Data are retained in an organized manner
• Fields; records; files; data bases
• Control of system performance
– Feedback must be monitored and evaluated
to determine if the information system is
meeting established performance standards
Systems Applications in the
Organization
Decisions Management Information
Levels Systems
Unstructure Senior
d Strategi ESS
Management
c DSS
Knowledge and
GIS,
Tactical Data Worker
CAD/CAM,
Middle OAS
Managemen MIS
t
Lower
TPS
Manageme
Technical nt
(Operationa
l) Buy Make Sell Keep
Function
Structure Track
s
d
What is Information Systems
Management (ISM)?

An exciting new discipline that combines


engineering and management to address:

• The Technology of Business: the design and use


of technologies to efficiently and profitably manage
and operate any enterprise or company
• The Business of Technology: how to develop,
manage, and commercialize technologies/products
(e.g., computers, networks, and software)

Subhas Desa, sdesa@soe.ucsc.edu 15


The ISM Advantage

Flexibility in a rapidly changing world.


Technological specialization can be a dead-end.

Keys to Success. Learning for the real world


 How to effectively manage others
 How to coordinate a company’s technologies
and data
 How to lead complex technological projects
 How to market and sell ideas/products

Subhas Desa, sdesa@soe.ucsc.edu 16