Espire Group - Espire Infrastrucutre - Espire Info Labs

Espire Corporate Presentation
Master Deck
July 2015
The Espire Group

Espire Infolabs is
part of the larger
Espire business
conglomerate with
interests in diverse
industries
Espire
Infolabs
Espire
Infrastructure
Corporation
Ltd.,
Radcliffe School
(K-12 education)
Countrywide network
of schools
Espire Tourism
Espire Corporate Presentation | July 2015
2015 Espire Infolabs | www.espire.com
Espire Infrastructure
Owns a vast pan India premium
metropolitan land bank with a
market value of US$500 Million.
Turnover of
US$ 30 M
Projects in progress include

commercial and ultra luxury
residential properties estimated at
US$ 200 Million+
Set to emerge as a foremost
provider of commercial, ultra
luxury residential apartments,
commercial office space and
shopping malls
www.espireinfra.com
Espire Tourism
Chain of hotels & resorts at key
tourist locations, such as Amritsar,
Bhimtal, Sattal, Kosi, Mussoorie
and Jim Corbett
Caters to international & domestic
travelers
Turnover of
US$ 17 M
JIM CORBET
BHIMTAL
MUSSOORIE
KOSI
www.countryinn.in
Espire in Education : Radcliffe Schools

One of the fastest growing K12
Schools with presence in 21 cities
across India
Turnover
US$ 25 M
Targeted to middle segment of

Society
Hassle free transfer within any
Radcliff Schools, across India
Adoption of technology in the
curriculum
The Group has targeted to increase
the number of schools to 50
Presence
in 21
cities
www.radcliffe.in
Espire
Delivering
Infolabs
Customer Centric
Customer Centric
Digital Solutions
Founded in
2001
100+ Customers
9 Global Locations
India
Australia
New
Zealand
UK
Singapo
re
USA
Canada
SEI CMMI level 5 Ver 1.3

Appraised (DEV + SVC)
ISO 27001:2005
ISO 9001:2008
certified
ISO 27001: 2013 and OHSAS 18001:2007
certifications (in process)
Secured data, network and

physical environment
Business History
PAST
200
1
Strong presence in
software services
worldwide
One of the largest

producers of pig iron
200
3
Expanded into
hospitality
services
Chain of textile mills
Established in
1946
Leading telecom
services provider
Post
consolidatio
n&
restructurin
g of
business
line
200
6
Presence in PanIndia
infrastructure
development
200
9
Network of
schools &
colleges
Milestones
Rebranded
Launched
Operations in
Australia & UK
GLOBAL
EXPANSION
2001
2002
CMMI Level 5
(V1.1)
Compliance
ISO
27001:2005
Certification
Launched
Operations in
US & Canada
Launched
Operation
s in
Singapore
2006
2009
ISO
9001:2008
Certification
Gurgaon
Facility
Inaugurate
d
2013
Launched
Operations
in
Auckland
2014
Incorporat
ed Digital
Channels
Ltd., UK
2015
ISO
27001:2005
Re- certified
Appraised at
CMMI Level
5-V 1.3 (DEV
+ SVC)
ISO 27001: 2013

and OHSAS
18001:2007
certifications
(In Process)
ISO
9001:2000
Certification
QUALITY
JOURNEY
2003
2007
2009
2011
2014
2015
PARTNERSHIPS
2002
2009
2011
2013
2014
2015
Progression of Major Service Lines Over The Years

2015
Incorporated Digital Channels
Limited , dedicated to MCCCM
space
Strategic Relationships with
Sitecore, Kentico, Pitney, GMC
& Doxee
2012
2014
MCCCM services on
GMC platforms
End-to-end Digital Experience

Management Solutions
2011
(DCM, UX, Mobility, MCCCM)
EA (Oracle & MS)

Infrastructure Services
Start of IBM Partnership
2010
Mobile Apps
Development
BI Services (MSBI)
2007
CCM Solutions on
Pitney Bowes Tools
2009
Certified SDL
Partner
2005
2002
Bespoke Development
DBA Services
Partnership with
Microsoft & Oracle
Product Engineering
& Testing Services
WCM solutions on SDL ,
SharePoint & Open source
Global Presence
Gurgaon
New Delhi
Vancouver
London
New Jersey
Sydney
Singapore
Delivery Center
Sales Office
Melbourne
Auckland
10
Our Infrastructure
Delhi
Facility
Size: 75000 Sqft

(Delhi & Gurgaon)
Capacity: 700 persons
Fully equipped
disaster recovery
centre
Gurgaon
Facility
Seamless Internet
and Telephony
connections between
Gurgaon and New
Delhi offices
Redundant multiple
internet links
between Gurgaon and
New Delhi centres
11
Customer Centric Solutions Provider

Revenue &
Profitability
Growth
Customer
Operations
Experience
DXM |
Management
Management
AMS
| ES||
MCCCM
BICRM
| EAI || IS
DMS
Win New Customers

Customer Retention &
Delight
Your Happy
Customer!
The
Enterprise
(Espires
Client)
Operation
al
Efficiency
&
DXM Digital eXperience Management, MCCCM Multi Channel Customer Communication
Management,
Productivit
CRM Customer Relationship Management, DMS Document Management Solution , AMS Application
y
Management Services, IS Infrastructure Services, ES Enterprise Solutions based on ERP , BI Business
Intelligence, EAI Enterprise Application Integration
12
Infrastructure
Services
(on premise or
on cloud)
How we achieve the same
D I G I TA L E X P E R I E N C E M A N A G E M E N T
WCM
SDL, Sitecore,
SharePoint,
Kentico
BI &
BizTalk
Mobility
Social
Analytics
XCode, Java,
C#
Interactive
Social Plugins
Google
Analytics etc.,
EngageOne,
HP Exstream,
Inspire &
Doxee
DMS
SharePoint,
Newgen
Document
Management
Solution (DMS)
Customer
Relationship
Management
(CRM)
MultiChannel
Customer
Communicati
on
Enterprise
Solutions (ES)
Social
Dot Net,
Java,
Oracle
MCCCM
BI/Digital
Analytics (AMS)
Application
Management
Oracle
Fusion /
Microsof
t AX
Enterprise
Applicatio
n
Integratio
n
(EAI)
Web
Aggregated
Information/
Content
Your Happy
Customer!
Mobile
Print
Digital
Media
Microsof
t CRM,
Salesfor
ce
13
Enterprise Solution: A Customer Centric Service Centre

Channels
Services
Mobile
Applications
Desktops/
Laptops
The Espire
Managed
Services
Centre
Front End
Interne
t
Intrane
t
Extrane
t
Business
Analytics
Dashboard
s
Trends
Mobile
Applicati
ons
Payro
ll
EA
MCCCM
Infrastructure
Services
Applicatio
ns
Middleware
Cloud
BI
rd Party Systems
3rd
Operating Systems & Databases
Data Centre
ERP
WCMS
EAI
Enterprise Wide Business

Applications
HR &
Bespoke
CRM
Development,
Managed, Support
and Testing
CMMI Level
5
ISO
9001:2008
ISO
27001:2005
14
Services and Domain Landscape
Digital Experience Management
Application Management
DELIVERY
DELIVERY DEPTH
DEPTH
Application Development
Application Modernization (RePlatform, Revamp, Replace or Extend)
Product Re-engineering
Managed Services (L1, L2 and L3
Support)
Application Testing (Performance ,
Security Testing & Quality Assurance)
Digital Content Management

(DCM)
Multi-Channel Content Management covering

Web, Mobile, Social
E-Commerce, B-to-B & B-to-C Portal
Analytics : Web, Mobile, Social
Implementation, Migration & Consolidation and
Manage Services
Document Management Solution
Multi-Channel Customer
Communications Management
(MCCCM)
Enterprise Solutions
ERP - Oracle E-Business , MS

Dynamics AX, NAV
CRM MS Dynamics, Salesforce
EAI BizTalk
Virtual
Information
CONSULTING
INDUSTRY
Central & End-User

Computing
Platform Migrations
Application Performance
Management
Mobile Device
Management
Wintel & Unix based
Projects & Managed

Services
Structured, Interactive & On-Demand Solutions &

Services
Document Composition Consulting
Print & Production Management
Document Management Solution
Implementation Services
Private
Server
Managed
Services| Dedicated | Cloud
Strategy Planning | Web Presence Strategy| Process consulting
Banking,
Financial &
Insurance
Manufacturing
GLOBAL DELIVERY MODEL

Infrastructure
Services
BI/DW MSBI
HOSTING
ISO 27001:2005 - CERTIFIED ISMS
PROVEN
PROVEN PROJECT
PROJECT MANAGEMENT
MANAGEMENT
PRACTICES
PRACTICES
CMMI LEVEL 5 APPRAISED (DEV + SVC)
Logistics &
Distributio
n
Print
Retail
Travel &
Tourism
Sports &
Leisure
HR &
Recruitment
Government
Computer
Services
Industry
FLEXIBLE ENGAGEMENT MODELS

15
Globally, Client Expectations Demand
Quality
Services
High
productivity
Effective
Communication
Channels
Flexibility to start/stop
projects
To meet regular/seasonal
demands, Changing
Resource Requirements
Knowledge
Management
Regular
Trainings
Data
Security : CIA
Key
Expectatio
ns
On-time
Delivery
Cost
Reduction
Innovative
Ideas and
Value
Addition
These expectations can be met with a strong foundation of Infrastructure, People,

Processes and Tools
16
The Right Mix of People, Process & Technology
People
Process
Centre of Excellence (CoE)
ISO 9001 and 27001
Driving Innovation and Best

Practices
CMMI Level 5 Ver 1.3 (DEV +

SVC) appraised
Large team in each skill area
ITIL standards
10% bench strength to address

changes in customer
requirements
Tools &
Technologies
Use of the latest tools and
technologies to give your
business the modern edge
Use of rapid development &
upgrade accelerators
Partners
Partnership with Industry
leaders
Technology leaders such
as Oracle, Microsoft, IBM
and Dell
Partnership with Product
Specialists such as Pitney
Bowes, GMC, SDL,
Sitecore, Kentico etc.,
17
Talent Management & Deployment

|
.Net/Java
SharePoint/Siteco
re/SDL
Capability Building
HP-Exstream/EO/G
MC/Pitn
External &
Internal
Resources
AMS
DXM
IMS
On-boarding
ES
Process & Technology Training
Resource Pool
Main Stream Customer /

Projects Resource Pool
External Resources
Deployed Resource Pool
Reserve Pool (non-billable)
Reserve Pool (non-billable)
Benefit's
Local culture and employee engagement

Technology & Process understanding
Adherence to Best Practices
Knowledge of key Stakeholders
Shadow Resources
18
Espires Centre of Excellence: Technology Innovation
COO
Driving
Governance
Model
Delivery
Manager
Support
Testing
Infrastruct
ure
Services
Center of
Excellence
(CoE)
Driving
Innovation
and Best
Practices
Delivery Team
Ensuring Customer Delight
Account
Manager
Microsoft
and Java
CoE
.NET
Java
Framework
s
JBOSS
ES
Oracle CoE
Oracle EBusiness
Suite
Oracle
Application
Framework
Oracle
Middleware
Cloud
computing
Enterprise
Application
Integration
(EAI)
Biztalk
Enterprise
Solutions
Oracle eBS,
Fusion
MS AX
MS CRM
Salesforce
MSBI
Mobility
SDL
Native
Sitecore
Hybrid
SharePoint HTML5
Kentico
Drupal
Social
Analytics
MCCCM
DMS
DOC1
Newgen
EngageOne
HP Exstream
GMC
Doxee
Quality
Team
AMS
Testing
CoE
Automatio
n
Framework
s
Processes
Tools
Security,
Performanc
e
DCM
DXM
Developme
nt
Custome
r
UX
RWD
Accessibility and
Usability standards
IS
Cloud
Azure
SFDC
AWS
IBM
SoftLayer
Infrastructure
Services
Consulting and
Professional
Services
Application
Management
Managed Security
Services
Data Center
Services
Networking and
Communication
19
Our Commitment To Quality

2015
ISO 27001:2013 standard
and OHSAS 18001:2007
certifications
(In process)
Aug. 2011
ISO 27001:2005
Re-certification
2014
CMMI Level 5 Ver 1.3
ISO 27001:2005 Recertification
ISO 9001:2008 Recertification
Sep. 2012
ISO 9001:2008
Re-certification
CMMI level 5
Ver. 1.3
Appraised
(DEV + SVC)
Oct. 2010
CMMI Ver 1.2 Level-3
Oct. 2009
ISO 9001:2008
2007
ISO 27001:2005
2006
ISO 9001:2000
Re-Certification
2003
ISO 9001:2000
SEI CMMI Level 5 (Ver
1.1)
ITIL
Standards
The journey .a continuous and consistent endeavor

20
Espires Technology Expertise
Collaborati
on and
Content
UX
Mobility
MultiChannel
Customer
Communicati
on
Management
Customer Experience Management
21
Espires Technology Expertise..contd
AMS
Testing
Data and BI
Enterprise
Application
Infra and
cloud
Operations
Management
22
Our Partners
OUR TECHNOLOGY PARTNERS
OUR SOLUTION PARTNERS
23
Focused on Key Drivers for Service Excellence
Customer Solution
Customer Cost
Invest in understanding business

issues and enterprise setup
Adoption of rapid development

frameworks
Functional orientation while

delivering technology solutions
Agile development approach
Outcome based managed services
POCs & Value adds thru CoE
Offshore focused services
Collaboration with partners
Emphasis on on-time delivery
Convenience
Communication
Quick responses over email/phone
Regular weekly/monthly reporting
Proactive approach
Service manual is key
Mix of sales and technology experts

from our regional offices are always
in constant touch with our customers
local presence (SDMs) and offshore

team members visiting onsite
Webex based presentations, demos,

UX design lab & hosted solutions
24
Our Quality Assurance
Weshall endeavor to attaincustomer satisfaction by

providing products, solutionsand services that meet the
stated and implied needs of the customer
We shall do so:
by providing leadership to drive the continuous quest for Quality at ESPIRE
by following well defined, documented and continuously improving processes
by providing confidence to clients, employees and stakeholders that the requirements
for qualityare being pursued, fulfilled and maintained continuously
by developing and nurturing our human resources, recognizing that they arethe key to
our business and the success of this policy
25
The Path to Customer Experience
Customer engagement to customer

satisfaction and, finally to customer loyalty
Customer Interaction Touch Points
Cross Channel
Websit
es
Social
Platfor
ms
Cross Touchpoint
Fulfilment
Billing
Web Chat
Contac
t
Centre
s
SelfService
Mobile
Service
s
Partne
rs/
Dealer
s
In
Store
Support
QoS
Social Media
In Person
Phone
Crosslifecycle
Ordering
&
Custom
er
Experie
nce
Sum total of
the
experience 26
The Business Imperatives For Digital Transformation

Multi-Lingual &
Multi-Site Digital
Content
Management
Multi-Channel
Customer
Communications
(Web, Mobile,
Print, Email, Kiosk
etc.,)
Centralisation &
Localisation of
Online Content
Personalised
Customer
Experiences
Social Engagement
Real-time
Customer Analytics
& Intelligence
Customer Profiling
& Segmentation
Campaign
Management
To
To Ensure
Ensure Positive
Positive Customer
Customer Experiences,
Experiences, Leading
Leading To
To Increase
Increase In
In Revenues
Revenues &
&
Customer
Retention
Customer Retention
27
Digital Xperience Framework

TouchPoints
Digital
Multichannel/Interfac
e
Digital Content
Management
(Web, Mobile)
(Kiosk, POS terminal, Email,

Social, SMS etc.)
Contextual Delivery
Rendering
Platform
Extensibility
APIs
Integration
frameworks
Data extractions
Developer
environment
Insight
Personalizati
on
Assets
Marketing Content
Product Content
Advertising Content
Social Content
Rich Media
Third-party (e.g.,
maps feeds
Testing
Resources and
Orchestration
Interaction
Optimization
Search
Communities
Feedback
Rating/reviews
Forms
Business
operations
Data Capture
Dashboard
Analytics
Machine
learning
Predictive
analytics
Marketing
Advertising
Commerce
Order Fulfillment
Service
Globalization/localiza
tion
Customer Data
Master profile
Segmentation
Audience
Customer Data
Preferences
External data
28
WCM Implementation Services from Espire
Website
development
(B2B, B2C, B2E,
Microsites,
Community)
Integration with
CRM, ERP,
Ecommerce ,
Document
Management
Migration of
Content
User Experience
Design
Multi channel
Engagement
(mobiles, emails,
websites)
Campaign
Management
Social Intelligence
Strategy
Enterprise
Content
Management
Document
Management
Enterprise Search
Compliance
Infrastructure
Performance
Tuning
Metrics and
Analytics
CMS Platform
Specialization
29
Mobility Solutions
B2E
B2C
B2B
Services
Mobility Strategy
ERP
User Experience
Native/Hybrid Application
Development
BI
Mobile Application Porting

Application Localisation
CRM
Mobile Web Applications

Mobile Application Testing
ECM
Application Security
Managed Services
Native
OS specific language/API
Hybrid
Accessible from browser
HTML5, CSS3, WebGL, Canvas,
WebSocket
Mobile or Responsive site

HTML5 & Native APIs
App UI is platform independent
30
Multi-Channel Customer Communications Management (MCCCM)
Infrastructure Support
Development
Managed Services Desk

Disaster Recovery &
Business Continuity
Practices
Maintenance & Support

L1,L2 & L3 support
Change Request/
Enhancement
Maintenance
QA & Testing
Output based testing

Output comparison testing
Automated testing
Testing Tools: Fastest,
streamdiff etc.
People
Processes
Development of end-to-end solutions for BFSI,

Utility, Telecom industry.
Bank statements, Cheques & Invoices, 401K
plans, Benefits, Booklets, Energy Bills, Letters,
UKP11D, P60
1
Espir
es
Servic
es in
CCM
Migration
2
3
From any composition tool (Doc1, Isis

Papyrus, PReS, etc.,)
Legacy migration (mainframe based
solution to client-server like CSF,
Transformer, HP Exstream, Inspire
etc.)
Upgrade
Version upgrades:
Legacy versions to newer
ones e.g. Doc1 V4 to V5
or V6, HP Exstream
v3.x,v5,v.x5,v6.x to latest
8.x
Tools
Infrastruc
ture
31
MCCCM Tools, Technologies & Process Capabilities

Structured
High
Volume
Electroni
c
OnDemand
Interactiv
e
Pre Processing
Document
Composition
Post Processing
Production Setup
Multi-Channel
Communication
CCM Data
Development
Template Design
And
Development
Print Stream
Manipulation
Workflow Setup
Multi-Channel
Processing
Preparation Of
Data
Output Creation
Customisation
Of Process
Cross-Platform
Solution
Preparation Of
Data
Datalever, .Net,
Java, Perl,
Inspire,
Doxee Platform
DOC1, Papyrus,
HP Exstream,
Inspire,
xPression,
Doxee Platform
Streamweaver, Emtex VIP/VDE,

Inspire, Docbridge, Doxee Platform
Dialogue Live,
DOC1 Engage
One, Inspire
Storefront,
Doxee Platform
32
Espire's Oracle EBS Offerings
Application
Implementation
R12
Upgrades
10.x,11.x -->
R12
CEMLI
Development
Database
Upgrades
Remote
Database
Services
Trainings
Managed
Support
Services
Project
Management
Cloud Transition
Services
Roll-outs
33
MSBI focus
Information
Management
Information
Delivery
Data Management
BISM
SSIS
SSAS
Parallel
Datawarehouse/Fast
Track 4.0
One Version of Truth
Blended
with
Power BI
SharePoint 2013
StreamInsight
Democratised BI
34
Espires Service Offerings Around MS BizTalk Server
Business
Process
Management
Process modeling
and simulation
Process
automation and
optimization
Business rules
collection and
externalization
Connect onpremise
applications to
cloud
External
Application
Integration
(B2B)
B2B landscape
assessment and
alignment of
framework and
accelerators
Custom
adapter/pipeline
development
Upgrade/Migrat
e
Upgrade from
legacy versions
of BizTalk to
2013
Transition from
on-premise
BizTalk
environment to
Windows Azure
BizTalk
Architectural
Advisory Insight
SOA assessment
and adoption
EAI Blueprint
definition
Architectural
pattern
standardisation
Tools & Technologies

Orchestration,
Mapper, BRE, ESB,
BAM
X12, EDIFACT, HIPAA,

HL7, SWIFT,
Rosettanet, Line of
Business Adapters,
.NET 4.5
Microsoft BizTalk
Server Party Migration
Tool, TPM
Parallel /Sequential
Convoy, Splitter,
Message Broker,
Content Based Router
etc.,
35
Our Solutions On Cloud
CRM On Cloud
Applications &
Infrastructure
Management Services
On Cloud
Enterprise
Communications
Platform covering
whole range of MCCM
Solutions
SaaS Based Multi Channel Customer

Communication Services
36
Managed IT Services: Service Portfolio
Data Centre Management

Managed Network &
Security Services
Application Administration
Services
End User Support Services
Virtualization/Hosting/Clou
d
Server Management
Backup Management
Database Management
Mail Management
Security Management
Network
Management
LAN
Switch's
(Core & Edge)
Telecom/Voice Management
UTM & Firewalls
IPS & IDS
Antivirus
Content Filtering
Web Filtering
DLP
Data
VPN Base Administration
SharePoint Administration
TFS & VSS Administration
Monitoring Services
Help Desk/Service Desk
Asset Management
Vendor Management
Espire Managed IT
Services
VMware
Microsoft Hyper V
Amazon Web Services
IBM Soft layer & Smart Cloud Enterprise Plus
L1 , L2 & L3 Support Levels

L1 Support
All the end
user calls are
directed to L1
Support
L2 Support
The technician review
the work order to
identify
accomplishments by
L1 Support Technician
L3 Support
The Technician from this
group support model
responsible for handling
the most difficult or
advanced Issues
37
Espires Managed Services Framework
1.
2.
3.
4.
5.
Strategy Generation
Sourcing Strategy
Service Portfolio Management
Finance Management
Demand Management
5
1. Service Catalogue
Management
2. Service Level Management
3. Capacity Management
4. Availability Management
5. Service Continuity
Management
6. information Security
Management
7. Supplier Management
1.
2.
3.
4.
5.
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
1. Transition Planning and

Support
2. Change Management
3. Service Asset and
Configuration Management
4. Release and Deployment
Management
5. Service Validation and Testing
6. Evaluation
7
7. Knowledge Management
1. The 7 Step Improvement

Process
2. Service Reporting
3. Service Measurement
4. ROI for CSI
38
A Systematic & Seamless Approach To Project Delivery

Design
Strategy &
Discovery
Build project scope

document/service
manual
Transition
Study current inscope system
Assess resource
and
infrastructure
readiness
Define KPI Tracking

mechanism &
escalation process
Sign-off from client for

execution
Prepare business
cases &
proposals
Define structure of
project team (onsite & offshore)
Set-up
infrastructure/reso
urces
preparedness
KT/ transitioning
of existing
functional and
technical assets to
onshore team
Project
Executions/
Service Operation
Pilot
Execute a
pilot project
in tandem
with client
Relationship
management
Ongoing
optimization
process/quality
need identification
Client Site
20%
Offshore
80%
Transition
Set-up resources, infrastructure

& connectivity
Training of resources
KT/transitioning of existing
functional and technical assets
from offshore team
Pilot
Set up user IDs & access controls
Validate process understanding,

productivity & quality goals
Set up tools/process for tracking

& resolutions
Project Executions/Service
Operation
Start of Project/Service Launch
Achieve steady state
Review processes & improve

productivity
Audit, analysis and
2015 Espireimprovement
Infolabs | www.espire.com
39
Espire Development Model

Daily Scrum
Meeting
Product
Backlog
24 Hours
Sprint
Backlog
Shippab
le
Product
Increme
nt
2-4 Weeks
Requireme
nt Analysis
Go With
Waterfall
Requiremen
t Analysis &
System
Design
OR
Developme
nt
Agile
Development
System
Integration
& Testing
UAT &
Project
Closure
Project Manager
Tech/Test leads & Developers
Subject Matter Experts
CoE
Support Staff
40
CLIEN
T
Espires IT Governance Framework

CIO/CTO
Project
Manager
Level 1
Leve
l
Project Manager
Development
Team
ESPIRE
Espire Project Manager, is the designated

SPOC for the client
He/She will manage all day-to-day project
execution
Responsible for project reports, escalating
any risks & issues
Organises weekly/periodic conference calls
to discuss health of project
Level 2
Lev
el
Accounts/Relations
hip Manager
Delivery Head
Leve
l
Espires Account Manager is available for

any second level escalation
Account Manager is present in the local
time zone for quick response time
Level 3
Espires COO will intervene in any

unresolved issues from Level 1 & 2.,
ensuring critical business continuity
COO
Agile
Flexible
Senior Management
Focus
CMMI Level 5 Ver 1.3 Appraised Processes | Complaint with our certification on ISO 9001:2008 &
27001:2005 & ITIL Frameworks
41
Engagement & Delivery Models
Skilled resources and their

development effort are billed
Billing as per Pre-determined

fixed price
Scope and project specs are

not pre-defined
Project milestones, scope &

deliverables are pre-decided
Time &
Material
Fixed
Price
Managed
Services
Captive
Offshore
Centres
Espire will be responsible for end-toend delivery and, management of

services based on mutually agreed
SLAs
Option 1:
Option 2:
Option 3:
Billing as per
issues/tickets
raised in a
month.
Output based
pricing model.
publish a price
catalog listing
prices for various
delivery
components,
Price is set as per

the
configuration
items/assets
Seamless extension of the

customers IT set-up at Espires
premises
Dedicated data link to
customers IT facilities
Direct access to Client for the
remote project, testing labs
client is billed as
services
Build, Operate & Transferper
(BOT)
Model: Espire can also set up and operate the development/support facility for a fixed term and price, for the client.
consumed
Under this model solutions are
developed and all operations are managed by Espire, until they are transferred to the customer, in whole or as
Infrastructure , for a cost.
42
Key Customers Worldwide

UK
US &
Canada
Weste
rn
Europ
e
Indi
a
Australia & New Zealand
South East Asia
43
Client Testimonials
Our dedication to quality customer service, with focus on our mandate Customer First
continues to delight our clients globally
We have had a long standing

strategic partnership with Espire
going back to year 1999. And
over these years Espire has truly
contributed excellent value to
Fuji Xerox Asia Pacific and its
operations in the region. Being
associated with us for all these
years also means that Espire has
an excellent understanding of
our business and have delivered.
The partnership with Espire has
enabled our IT function to rollout
solutions that has created
positive impact for our business.
Another crucial reason we
continue to work with Espire is
their deep expertise covering a
broad spectrum of services in
the Microsoft and Oracle
technologies, their flexibility and
service delivery maturity. We
continue to engage them for
Henrietta
Yaw, and migration
new development
General
Information
projects,Manager,
and the modernization
Management,
of our applications to meet our
Fuji
Asia
Pacificneeds.
Pte
ever Xerox
changing
business
Ltd.
We have had a long

standing engagement
with Espire for over
10 years during
which period Espire
has been involved in
the design, build,
implementation and
support of multiple
sites owned by
VisitBritain which are
based on the SDL
Tridion platform. We
continue to engage
with Espire because
they have
demonstrated
consistency in quality
of work, a high
degree of flexibility
and excellent
technology
and
Ian Takats,
domain
expertise in
Chief Information
the
WCM and
Officer,
customer
experience
VisitBritain
solutions space.
We decided to migrate
our website to the
Drupal open platform in
order for us to update
the website with
greater ease. For this
project we engaged
Espire, who had proven
expertise in the design
and development of
websites using various
CMS platforms. The
Espire team
demonstrated excellent
knowledge and
expertise in Drupal, the
chosen open platform
CMS. They understood
our requirements and
ensured that the
project was completed
within a tight deadline.
We are very impressed
Jerry Siah,
with their quality of
Head Customer
work, attention to detail
Service/ Learning &
and domain expertise.
Innovation,
Singapore Press
Holdings Ltd.
SDL recognizes that our

partners are crucial for
our success and reach in
the marketplace. SDL
has been associated
with Espire for more
than 5 years. Espires
Portal and Web Content
Management practice
has invested in
developing in-house SDL
Tridion specialists who
have strong
competencies on the
SDL Tridion platform.
This, in combination
with Espires broad
spectrum of IT services
provides our mutual
customers with a wealth
of expertise. Partnering
with Espire ensures our
customers receive a
Garry
Levitt, end-tocomprehensive
Director
of Account
end customer
Management,
experience solution.
SDL Tridion
44
Client Testimonialscontd.
Espire has been a

supplier of managed
services to Fuji Xerox
Australia since 2008. The
company supports
business critical
applications across the
Microsoft and Oracle
technology platforms.
With Espires
contribution, Fuji Xerox
Australia has been able
to offer enhanced service
levels, increase
operational efficiencies
and balance cost
complexities
to maintain
Nayyar Ghaznavi,
the
smooth Services
performance
Engineering
of
their applications.
Manager,
Fuji Xerox, Australia
One of the reasons T-Systems

chose Espire as our development
and support partner was the
depth and breadth of their
experience in the Oracle and
Microsoft technologies. We are
extremely satisfied with the high
quality of resources they bring to
the table, which has had a direct
impact on delivery of innovative
solutions and commitment to
timely delivery of projects to our
customers. The Espire team has
demonstrated flexibility and high
standards of work which works
towards the success of a win-win
partnership
between T-Systems
Natasha Kwan,
and
EspireDirector,
.
Managing
T-Systems (Asia South)
St. Albans required an IT

services provider with
specialisation in web
content management
with proven expertise on
the SDL Tridion platform.
We chose Espire for this
project because they
successfully
demonstrated their
domain knowledge in Web
Content Management
with specialisation in SDL
Tridion platform. We
appreciate that the
project was delivered with
value for money, and the
Espire team contributed
Suzanne
with veryPeleg,
useful
Web
and Erecommendations
to
Communications
enhance the visitor
Development
experience ofOfficer,
our site.
St. Albans City Council
45
Espires Service Competency Key features

LOW COST OF
OWNERSHIP
IMMEDIATE
RETURNS
UNIQUE
EXPERIENCE
RAMP UP &
RAMP DOWN
Achieving cost, process & efficiency targets, one step ahead of the
innovation curve
Lower unit cost per transaction through Standardization of common practices
Operational efficiency
Measure on Outcomes
Outcomes that live on beyond the life of the partnership
We plan & execute for progression from PILOTSPARTNERSHIPS; GOVERNANCE TO GLOBAL GROWTH
Faster turnaround time due to specialization.
Round the clock attention
Real art of project deliverables
Generating high value by strategic alignment of business
goals
Best practices sharing across the industry, cross learning and
bench marking
High Investments in technologies for Research & Development
Quicker adaptation to evolving technology changes
People Power:
TALENT
is at the heart of any Partner
Dynamic
demands
of customers
Relationship
Flexible
and Scalable engagement models that accommodate clients
diverse businesses
Ownership and accountability
Enable business focused on profit-making activities
Will support strategic initiatives
Fostering Communication and Building Trust

Diverse, Creative & Innovative Team
SUCCESS THROUGH
Facing Obstacles with Openness and Candour (effective problem solvers)
SUSTAINABILITY
Committed to long term Relationships
46
The Espire Advantage
Solutions modeled
around customers
unique business
requirements
Engagement models
match the size/need of
the project
Custom
er
Centric
Engagement
s
Our expertise in
providing the whole
range of IT services
make us an ideal IT
partner.
Full
Spectrum
IT
service
s
Flexible
Multiple outsourcing
options that best fit
our customers
business needs.
Global
Delivery
Models
Models : Captive
Offshore Development
Centre, Build-OperateTransfer (BOT), Time &
Material/Fixed Price
and Joint Venture.
Focus on key
technologies and
industries to build
value added offerings
that ensure our
customers, derive
maximum benefits
from it.
Espires
Centre
Of
Excellen
ce
OUR
APPROACH
Customer First
47
Thank You
48

Espire Group - Espire Infrastrucutre - Espire Info Labs

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Espire Corporate Presentation

The Espire Group

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Projects in progress include

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Espire in Education : Radcliffe Schools

Targeted to middle segment of

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

SEI CMMI level 5 Ver 1.3

Secured data, network and

One of the largest

Chain of textile mills

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

ISO 27001: 2013

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Progression of Major Service Lines Over The Years

End-to-end Digital Experience

(DCM, UX, Mobility, MCCCM)

EA (Oracle & MS)

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Size: 75000 Sqft

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Customer Centric Solutions Provider

Win New Customers

2015 Espire Infolabs | www.espire.com

How we achieve the same

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Enterprise Solution: A Customer Centric Service Centre

Operating Systems & Databases

Enterprise Wide Business

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com

Services and Domain Landscape

Digital Experience Management

Digital Content Management

Multi-Channel Content Management covering

ERP - Oracle E-Business , MS

CRM MS Dynamics, Salesforce

Central & End-User

Wintel & Unix based

Projects & Managed

Structured, Interactive & On-Demand Solutions &

Strategy Planning | Web Presence Strategy| Process consulting

GLOBAL DELIVERY MODEL

ISO 27001:2005 - CERTIFIED ISMS

CMMI LEVEL 5 APPRAISED (DEV + SVC)

FLEXIBLE ENGAGEMENT MODELS

Globally, Client Expectations Demand

These expectations can be met with a strong foundation of Infrastructure, People,

Espire Corporate Presentation | July 2015

2015 Espire Infolabs | www.espire.com