Académique Documents
Professionnel Documents
Culture Documents
Program Goals
Develop a personality that reflects
the corporate image of CDHI/SMPHI
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GROUNDRULES
BE
CHILDLIKE
!
6 As of Learning
Attitude
Adaptation
Application
Attendance Punctuality!!!
Active Involvement
Aha!
Participants Introduction
Name
Number of years in Sales
Most memorable/unforgettable
experience with a customer/client
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Business
First Impressions
Inthefirst30secondspeople
makeatleast12assumptions
aboutyoubasedonwhatthey
see;anditcanbevery
difficulttochangethatfirst
impressionevenafter
numerousmeetings.
Primacy Effect
No second chance
You never get a second chance to make
a first impression.
First Impressions
On those few precious seconds we are judged on
appearance
intelligence
competency
educational level
personality
achievements
level of success
worldliness
sense of humour
social heritage
savoir faire
Your Image
You could be the
smartest person in the
room, but if your image
is at odds with what you
are saying, your
credibility will be
seriously diminished.
The bottom
line?
Your image is
talking for you - before
you even open your
mouth!
Making a
good first
impression
Factors
Clothes:
most noticeable thing about a person
makes a powerful impression.
Factors
Face and skin:
Your face says a lot about you.
The face also serves as a general
indication of a persons health and
cleanliness.
Factors
Mannerisms:
Peoples mannerisms also influence
their first impressions.
For instance, if you see someone walking
with a boastful limp your first impulse is to
assess this person as being conceited or
arrogant. Humans pass judgment easily
based on mannerisms without thinking that
there may be a reason which may be
incomprehensible to the judging individual at
first glance.
Factors
Speech:
The way a person speaks has an
incredible influence on first
impressions.
culture and educational background.
dialect strongly influences first
impressions.
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What is Personality
Personality is the sum total of all physical,
mental and emotional attitudes, values,
interests and motivational factors.
Emotions
Thoughts
PERSONALITY
Behavior
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Guidelines
Sales
Call
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Grooming:
Women
Shoes OR
Sandals
Shoes with 1.5 inch heels
Bags
Apart from you working bag if you are carrying an additional bag , preferably carry a Black or Brown one.
Accessories
Earrings: Wear Small Ones
Bracelets/Bang
You may wear either a bracelet or a bangle. Avoid
les:
wearing both together
SHIR
As a rule, the simpler the
TS
better
Colours: White, off white, blue shirts are preferred; though you may wear dark coloured
shirts too. (Given below are the colours preferred by professionals)
SHIR
TS
DO NOT WEAR
Trousers
Colours: Trousers should preferably be dark though you may wear beige with
a dark coloured shirt.
Ties
To play it safe choose a traditional silk tie,
No loud colours or patterns
Given below are some well accepted colours and patterns:
Ties
you tie should co-ordinate with your attire,
The knot should be a perfect Triangle.
Sock
sChoose a colour that co-ordinates with
Shoes
Wear
Do
Belts
Wear
Only formal belts with a sleek buckle. As thumb rule, match your belt to your shoes.
Watch
es
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Seating Positions
Casual
Judging
Arguing
Sales
Call
custom
er
The Bohemian
The Preppy
Mostly Bs: The Preppy
You love to wear your polo shirts, pants and
shorts.
The cable knit sweater is the cornerstone of
your wardrobe.
Your colour palette is navy blue, kelly green,
and pink all paired with crisp white, if not
one another.
Your wardrobe is also filled with bold prints,
such as plaid, madras, and argyle, for when
youre in the mood to be noticed.
The prep look is totally old school yet
multigenerational and current as well.
The Fashionista
The Classic
The Suburbanite
Mostly Fs: The Suburbanite
Your casual lifestyle is spent time taking care of
everyone else, but you manage to squeeze in a
yoga class, or a trip to the gym.
A cute, well-fitting sweat suit is your Go-to
Outfit first thing in the morning, and it generally
carries you through all the days activities.
If an evening activity is on the agenda, a quick
change into slacks or jeans and a sweater or Tshirt works for you.
Your colour palette consists of darker colours like
navy, grey, and black.
Personal Style
If you are all over the map, it means
that you dont currently dress in any
particular style.
How do you picture yourself and see
your life, rather than what it currently
may be?
You dont want to have too many styles
going on at the same time.
Rather than attempting to develop
different styles for different occasions,
work on finding ways to use your
Personal Style as a common thread in
any outfit you put together.