NORWAY

INVOICING & REFUNDS

Daily Work Task

Air Invoicing
Extraction and uploading of Data in TJQ module

Sources for extraction of data

AMADEUS TJQ Report
QUEUES
INTEROFFICE RECONCILIATION

Voiding tickets in AGM.

Issuing invoices as per Locator.
Updation of queries if any in TJQ module.
Query follow up with consultants.

Handoff
Handoff is a link between Amadeus and Dossier where any booking made in
Amadeus needs to go through Handoff before it goes to Dossier level and in
that if any booking stuck due to any reason are Identified and rectified in HOH.
ERROR
CODE

ERROR

11

Consultant error for Incorrect BA remark in Amadeus

31

Missing references, Client a/c or Saving fares

39

Error found if no product has being created for any new

category

Checking of unprocessed files on daily basis

Rectifying errors
Intimating consultants of recurring errors
Mails to consultants to rectify errors

Non Air Invoicing

Sources :Statement from credit card company / direct invoice from supplier
HSBC
Airplus
AMEX
Handelsenbaken
Charges received directly from hotel:
There are few more hotels which send us invoice copies on daily basis for
which we invoice as per details provided by consultant.
Quality hotel
Hertz
Rica Hotel
Scandic hotel

Steps followed while Invoicing

I.
II.
III.
IV.

V.

VI.

Mail sent to supplier for hotel invoice copies.

Based On invoices supplier a/c is considered.
If the hotel is International i.e. hotel is outside Norway we invoice those
considering product as INT.
If the hotel is Domestic i.e. within Norway than we invoice considering
product as DOM for which various VAT bifurcation are mentioned in the
invoice copy.
PPR is done before raising any invoice.(The product purchase registration
(PPR) in AGM is a process used to register the purchase invoices related
as per the suppliers statement.)
Actual invoice is raised.

Refunds
Refund process consist of below 4 steps:
A) Checking refund Request
B) Processing Refund
C) Issuing CN
D) Refund handling (Chasing for refund, QC and Client Reporting)

A. Checking refund request for OSLG421010 pseudo :

Refund is requested mainly from three sources.

I) From Consultant
Consultant request refund by sending mail to emaild or queue in 30C0 in respective
Amadeus pseudo.
II) From Client
Client requests refund by sending mail to us.
B. Processing Refund
Processing of refund consist of actual refunding of tickets / PTA. This refund process is
followed by checking and actual refund.
I) Checking :
Status
POI: (Place of Issue):
Date of Travel:Past date , Future date:
Fare basis
II.Updating refund module After processing refund on refund module we update our database with the details of the
refund processed.

c. Issuing CN
I.BSP Link application refund
We checked BSP on daily basis for status of refund applied by us. This refund can
get authorized or rejected.
II. Non BSP Refund
Credit note received in statement on every fortnight and accordingly CN issued to
client.
D.Refund handling (Chasing for refund / QC / Client reporting)
I. Chasing of refund :To obtain refund from airline; follow up and chasing with airline
is done periodically. Summary report sent to airline / Non BSP (Inter office)
suppliers.
This report is downloaded from REPORT MANAGER.
II .Client reporting : Periodic reports sent to client with update in details about
pending refund requests, ticket copy requested for refund and rejected refunds.
III. Refund QC :To find out loopholes in the refund process there are many QC
reports available in the Report Manager which are checked periodically. Below are
the some of the examples of the QC.
RefundAmtQC
Unclosed Refund QC
Duplicate Passenger departure
BSP Authorised / Rejected / Pending QC