COOPERATION BETWEEN

BUTLERS DEPARTMENT WITH

ROOMS

DISUSUN
OLEH:
DESI YOLANDA SINAGA
RIKO ANDIANO NABABAN
ROHANI BR.SARAGI

UNDERSTANDING BUTLER SERVICE ATTENDANT

According to Ir. Endar Sugiarto, MM (2002: 119), Butler Service Attendant is the hotel
employees were able to provide a better service to guests at the Front Office,
Housekeeping and Food & Beverage.
Understanding Butler Service by Ir. Endar Sugiarto, MM (2003: 120),
is one of the areas of services or services that are required to provide
guest satisfaction.
According to Wikipedia (The Free encyclopedia), Butler is the A senior
manager of a formal or multi-staffed household, usually in charge of
only one residence. A butler typically has formal professional training
and experience in the field. A butler can be a live-in or live-out
employee. (Last modified on 06: 12,25Januari 2008).
Which can be interpreted, Butler in the western world and especially
in Britain and its former colonies score is the senior servant in a
household. This position has existed for hundred of years, but in the
modern sense of a butler in charge to food, drinks, utensils,
supervising other waiters, and sometimes perform other tasks. Other
terms for the butler is Butler administrators, staff manager, and head
of household staff

HOUSEKEEPING DEPARTMENT
Housekeeping report to the office or room boy when seeing the
rooms were dirty.

Housekeeping report to the office when there is a room that has

been checked-out.

Butler Service must make a report to the Housekeeping office

that made the work order if no rooms were damaged.

Help conduct an open bed if necessary.

In addition to the duties and responsibilities of the above, there

are also some duties and responsibilities of a butler service,
namely: a. Personal Butler duty on arrival guests, namely:
1. Ensure rooms were booked already available
2. Greet guests upon arrival at the hotel
3. Register the guests arrive in the room
4. Handling of goods - goods that are not in containers
5. Provides a welcome drink
6. The hotel offers complimentary products
7. Take note of a special order on arrival

B. Personal Butler duty at the time of the

guest's stay at the hotel, namely:
1. Pick up and bring guest orders room service
2. Handle guest laundry
3. Provide better housekeeping services
4. Setting up a bubble bath for guests
5. Tidy wardrobe
6. Ensuring that guests repaired perfectly
7. Check and replenish the snack bar in the guest rooms

C. Personal Butler task when guests leave,

namely:
8. Offering guests packing services
9. Complete the guest payment
10.Provide transport guests upon departure
11.Coordinate the appointment of guest luggage
12.Bring the guests to the lobby
13.Check again if there is a remaining goods

STANDARD PROCEDURES OF BUTLER SERVICE

In performing its duties there working

procedures that apply to butler service. The
procedure was adapted to work his shift
each, namely: The duties and
responsibilities Butler service
1. Butler morning shift
Maintaining a professional appearance,
wearing a clean uniform and neat, polished
shoes and wear identification of employees.
Present and signature presence in the
housekeeping office.
Took the master key and a signature as
evidence has taken the master key.
Preparing for service in guest rooms for
guests who request early risers.
Distributing newspapers. Share a
newspaper upon request, except for the
rooms wake-up call not arrived yet.
Newspapers can be slip under the door.
Especially for the suites, the newspaper put
a newspaper (newspaper jacket).

2. Butler shift the afternoon (14:00 to 23:00)

Appearance should be professional, clean and
neatly dressed, polished shoes and wear
identification.
Signature presence and take the key.
Taking afternoon amenities in pastry and took
him to the pantry. The suit afternoon then placed
in the space provided.
Usher amenities afternoon between 14:00 until
15:30. Each floor represented by one butler who
brought suite trolley afternoon. The provision of
amenities afternoon carried out simultaneously
with the replacement ice cube.
Receive the finished laundry washed, checked
one by one. The amount and type of goods
classified according to the identity that is written
in the log book.
Laundry restore to the guest rooms. For regular
laundry hung on a hanger (hanger), put in the
bathroom, on the side nearest the door with the
hook facing inwards. As for the laundry that
must be placed in the basket, place it on the edge
of the bed or in the bathroom located near the
jacket in place close to the entrance.