Académique Documents
Professionnel Documents
Culture Documents
assist
teams in categorizing the many potential causes
of problems or issues in an orderly way and in
identifying root causes.
Usefulness of Fishbone
Analysis
1.
2.
3.
4.
Rules/Techniques of
Fishbone Analysis
Basic Steps:
An example of a fishbone
diagram
An example: Problem - Not meeting deadline
Fishbone diagram in
Manufacturing environments
FISHBONE DIAGRAM
Broad category
Measurement
Materials
Methods
Goal
Environment
People
Machines
Rules/Techniques of
Fishbone Analysis
5. Use an idea-generating technique (e.g.,
brainstorming) to identify the factors within
each category that may be affecting the
problem/issue and/or effect being
studied.This is known as the 3rd level. The
team should ask... "What are the machine
issues affecting/causing..."
Rules/Techniques of
Fishbone Analysis
6.
7.
Rules/Techniques of
Fishbone Analysis
8. Analyze the results of the fishbone after
team members agree that an adequate
amount of detail has been provided under
each major category. Do this by looking for
those items that appear in more than one
category. These become the 'most likely
causes".
Rules/Techniques of
Fishbone Analysis
9. For those items identified as the "most likely
causes", the team should reach consensus on
listing those items in priority order with the first
item being the most probable cause.
Two examples of fish diagrams follow which
includes an analysis of a companys
performance.
Increase Existing
Product Volume
Increase Margin
Introduce
Franchising
Increase Price
New Product Joint Acquisition
Venture
Add Value
Decrease cost
Increase
Increase Demand
Merge Acquire
New
Market
Current
Eliminate
Industry
Share
Sales
Government
Reduce
Industry
Competition
Financing
Compliance
New
Supply
Compliment
Segment
Info
Compliment
Product
Overhead
Differentiate Increase
Product
Market
Territory
Substitute
Decision
Product
Need
Substitute
New
Management Lines
Geographic
Support
Product
Decrease
Communications
Increase
Demographic
Invent
Price
Invent
Present Use
New Uses Distribution
Channel
New Uses
Impair
Perceived
Promotion
Length
Competition
Price
Storage
Scheduling
Product
Increase
Increased
Potential
Purchasing
Feature/Function Perceived
Scale
Existing
entry/exit Product
Need Increase
Power
Cost
Increase Human Economics
barriers
Price
Companion
Buyout
Engineering
Productivity
Products Use
Real
Pre-emptive
Perceived
Improve
Competition
Strike
Feature/Function Feature/Function
Process
Market
Reduce
Distribution
Increase
Power
Style
Waste
Speed
Increase
Channels
Product
Supplier
Packaging
Reduce
Increase Quality
Brand
Sizes
Power
Locations
Waste
Speed
Vertical
Scale Promotion
Warranties
Increase
Inventory
Economics
Buyer
Horizontal
Quality
Options Transport
Quality
Adapted from Nolan,
Power Volumes Learning
Features
Norton & Company
Curves
FISHBONE ANALYSIS
1. Identifying the Problem
EFFECT
CAUSE
Reports not
printed within
timeframe
PROBLEM
Manpower
Reports not
printed within
timeframe
Machinery
Methodology
Manpower
Insufficient
supplies
Manpower shortage
Not
enough
funds
Poor proof-reading
No training
Bad attitude
Power supply
interruptions
Reports
not
printed
within
timeframe
Insufficient
machines
Late proof-reading/setting
Frequent breakdowns
Machinery
Methodology
Manpower
Manpower shortage
Insufficient
supplies
No training
NOT
ENOUGH
FUNDS
Power supply
interruptions
Insufficient
machines
FREQUENT
BREAKDOWNS
Machinery
POOR PROOFREADING
Bad attitude
Reports
not
printed
within
timeframe
LATE PROOF-READING/SETTING
Changes during processing
Methodology
Manpower
Not
enough
funds
Frequent
breakdowns
Machinery
Poor
proofreading
Late proofreading/
setting
Methodology
Reports
not
printed
within
timeframe