Change Management

Dr. Kamran Shams

Organizational Complexity
Detail Complexity
Dynamic Complexity

Stories
Control
systems

Power
structur
e

Rituals

Org.
Paradig
m

Routine
s

Symbol
s

Vision
History

Culture
pattern of
basic
assumption
s
shared
patterns of
behavior
Socializati
on process

In which these assumptions

are taught to the new
members as the way to
perceive things

 Strong Culture
Responds because of Values

Weak Culture
Responds through extensive procedures
and bureaucracy

Culture takes over when CEO leaves

the office

 More than 70% failure rate of Change

Management efforts internationally

Tools of Change
Management

1. Leadership tools
Vision
Motivation

2. Management Tools

Plan
Organize
Direct
Control

3. Power tools
Punishment
Coercion

Vision of Higher Education Department

http://hed.punjab.gov.pk/overview

The vision of Higher Education is to promote

development of an enlightened and
prospering Punjab by reinforcing knowledge
economy along with a focus on equitable and
quality learning. The realization of the higher
education departments vision of
enlightened and prospering Punjab by
reinforcing knowledge economy rests on the
shift from access to quality which is evident
from the key initiatives it has taken in recent
past.

Singapore
Vision of Education Department

Thinking Schools Learning Nation

TSLN
Designed in 1997

Change Management has to

Change
70 % failure rate
Either whatever we know about
Change Management is wrong
Or
Ron Ashkenas says, the contents of
change management is reasonably
correct but the managerial capacity
to implement it has been woefully
underdeveloped.

 instead of strengthening the

managers capacity we have allowed
managers to outsource change
management to consultants instead
of taking responsibility and
accountability themselves.
Harvard Business Review.
April, 2013

Thank You
Q&A

Change Management
Theories
1. Kurt Lewins---3 Stage
1. Unfreeze
2. Move
3. Freeze

2. John Kotter---8 Steps

1.
2.
3.
4.
5.
6.
7.
8.

Sense of urgency
Guiding coalition
Clear Vision
Communication of Vision
Empower to act
Create short term wins
Consolidate and build on gains
Institutionalize the change

McKinseys Model of Change

Style
Strateg
y

Skills

Share
d
Visio
n

Staff
Structur
es

System
s

Nudge Theory
Understanding of how people think, make
decisions, and behave
Helping people improve their thinking and
decisions
Identifying and modifying existing unhelpful
influences on people.
Nudge theory is a concept in Behavioral Sciences
Positive reinforcement
Non-forced compliance
Indirect suggestions
To influence the motives, incentives and decisions
British Cabinet office-Nudge unit
USA
New South Wales

Change Management
Structur
al
Aspect

Change
Manageme
nt
Peopl
e
Aspe
ct

Change Management
Visio
n

People
Aspect
Histor
y and
Cultur
e

Outer
Explicit Layer
Norms and
Values
Basic
Assumpti
ons