Jose M De Sales Zunino

Manager, CRM Solutions Architect /

Technical Lead
Email: jose.zunino@avanade.com
Mobile:
Web: www.avanade.com

Selected Experience
Signet Jewellers (2011-2013)
Solution Architect/Technical Lead responsible for the developers team and
managing 3rd party integrators for a large scale project on Microsoft Dynamics
CRM 2011 On-Premise. Responsible for the Insurance Call Centre Solution and
for the Repairs Management System (retail) solutioning, delivery and
implementation.
Charity Link (2012)
Lead Architect/ Developer in a small scale project on Microsoft Dynamics CRM
2011 On-Line. Developed a scheduling booking system to control and manage
the Charity business events.

Professional Background
Jose is an Application Architect, Technical Lead and active Developer,
specialising in Microsoft Dynamics CRM, having 15+ years of
knowledge and experience, designing and developing systems on
leading-edge technologies.
He has experience in the IT industry possessing of full project design,
development, and life cycle experience from conception within budget
limitations and strict deadlines, to final delivery. Most of his time spent
in analysis, design and development of software, ensuring functional
and technical requirements for business needs are analysed,
captured, prioritized and tested.

Areas of Expertise
Functional

Specialities

Microsoft Dynamics CRM

Line of Business Applications
Web Content Management
Solution Architecture

Technical
Microsoft Dynamics CRM,
Microsoft .NET, C#.NET,
ASP.NET, MVC, TSQL, XML,
Silverlight,
Windows Apps and Services
HTML, CSS, JScript, jQuery, IIS
TFS, SharePoint

Application Architect
Technical Lead
Analysis and Design
Microsoft ASP.NET Developer
Web Developer, SQL Server

Industries

Retail/e-Commerce
Financial Services
Insurance Services
Government
Leisure / Transportation

E.ON (2011)
Senior Consultant /Developer responsible for the business analysis and the
design of parts of the solution for a medium scale solution on Microsoft Dynamics
CRM 2011 Online using cloud services on Windows Azure and clients on tablet
media.
Vipnet (2011)
Application Architect/ Lead/ Developer, designing and implementing several
applications and modules for sales and services departments. Solutions
implemented on Microsoft Dynamics CRM 2011. The solutions included mainly
business process workflows, integration with back office systems, and innovative
sales portal for selling phone contracts and covers.
UNHCR (2010-2011)
Application Architect/ Lead/ Developer for a medium scale project on Microsoft
Dynamics CRM 4.0. Solutions involvement included business analysis, design
and development of the CRM application. Google Maps functionality has been
integrated with the powerful CRM scheduling engine to provide advanced
geographic scheduling (GEO coding). SMS engine designed and developed to
support agent and customer notification.
DWP (2010-2011)
Application Architect/ Lead/ Developer, designing and implementing a complex
services solution based on Microsoft Dynamics CRM 3.0. Later the solution
redesigned and re-developed on CRM 4.0. Solutions included automated
processes, SOAP peer-to-peer integration with ERP and agents web portal. This
work was done in collaboration with Microsoft Consulting Services as part of a
Microsoft team.