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Chapter 1
Human Resource Management:
Gaining a Competitive Advantage
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Learning Objectives
After reading this chapter, you should be able to:
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Introduction
Competitiveness a companys
ability to maintain and gain market
share
Human resource management
the policies, practices, and systems
that influence employees behavior,
attitudes, and performance
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Responsibilities of HR
Departments
What Roles Do
HR Departments Perform?
Business
Partner Services
Administrative
Services and Transactions
Human
Resources
Strategic Partner
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What Competencies Do HR
Professionals Need?
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Competitive Challenges
Influencing HRM
Three competitive challenges that
companies now face will increase the
importance of HRM practices:
The Challenge of
Sustainability
The Global
Challenge
The Technology
Challenge
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Learning organization
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Changing Demographics
Diversity of the Workforce
Internal labor force is the labor force of
current employees
External labor market includes persons
actively seeking employment
The U.S. workforce is aging rapidly
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