Académique Documents
Professionnel Documents
Culture Documents
Nursing
Management and Culture
Rational Detachment.
When youre rationally detached, you
maintain control by not taking negative
comments or actions personally. Equipped
with this skill, youre better able to defuse
challenging behavior and encourage positive
behavior.
Attentive.
When people feel ignored, marginalized, or not
cared for, they often act out. An effective way to
counter a persons anxiety is to validate his/her
feelings. Pay attention to what she says. Give her
plenty of personal space. Show through your
facial expressions and body language that youre
listening, and you can take away his/her reasons
for being upsetand give him/her a reason to
regain control.
Positive Self-Talk.
Remind yourself that when youre the target
of an outburst or a negative situation, youre
rarely the cause of the behavior.And just as
thinking, "I can't deal with this" might cause
you to react one way, telling yourself, "I know
what to do" will cause a more productive
response.
Your Limits.
Knowing that you have support and backup is
crucial to staying in control of your own
behavior and responding appropriately.
Accept your limits and keep in mind that
sometimes the best decision is to let
someone else take over.
Culture
is
Culture is represented in a
groups:
language
decision making
symbols
stories and legends
Culture
A
is Learned.
People learn to perform certain behaviors
through either the rewards or negative
consequences that follow their behavior.
When a behavior is rewarded, it is repeated
and the association eventually becomes part
of the culture. A simple thank you from an
executive for work performed in a particular
manner, molds the culture.
is Negotiated.
One person cannot create a culture alone.
Employees must try to change the direction,
the work environment, the way work is
performed, or the manner in which decisions
are made within the general norms of the
workplace. Culture change is a process of
give and take by all members of an
organization.
is Difficult to Change.
Culture change requires people to change
their behaviors. It is often difficult for people
to unlearn their old way of doing things, and
to start performing the new behaviors
consistently. Persistence, discipline, employee
involvement, kindness and understanding,
organization development work, and training
can assist you to change a culture.
Thank
You!