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Behavioral Perspective in

Nursing
Management and Culture

Behavioral Management Theory


Thebehavioral

management theoryis often


called the human relations movement
because it addresses the human dimension of
work. Behavioral theorists believed that a
better understanding of human behavior at
work, such as motivation, conflict,
expectations, and group dynamics, improved
productivity.

Behavior Management Techniques


Be

Mindful of Your Own Reaction.


A vital component of managing difficult
behavior is knowing that your behavior
affects the behavior of others. What you say
or do in response to an individuals behavior
affects whether the behavior escalates or
stops.

Behavior Management Techniques


Maintain

Rational Detachment.
When youre rationally detached, you
maintain control by not taking negative
comments or actions personally. Equipped
with this skill, youre better able to defuse
challenging behavior and encourage positive
behavior.

Behavior Management Techniques


Be

Attentive.
When people feel ignored, marginalized, or not
cared for, they often act out. An effective way to
counter a persons anxiety is to validate his/her
feelings. Pay attention to what she says. Give her
plenty of personal space. Show through your
facial expressions and body language that youre
listening, and you can take away his/her reasons
for being upsetand give him/her a reason to
regain control.

Behavior Management Techniques


Use

Positive Self-Talk.
Remind yourself that when youre the target
of an outburst or a negative situation, youre
rarely the cause of the behavior.And just as
thinking, "I can't deal with this" might cause
you to react one way, telling yourself, "I know
what to do" will cause a more productive
response.

Behavior Management Techniques


Recognize

Your Limits.
Knowing that you have support and backup is
crucial to staying in control of your own
behavior and responding appropriately.
Accept your limits and keep in mind that
sometimes the best decision is to let
someone else take over.

Behavior Management Techniques


Debrief.
Be

sure to debrief after any incident. Talking


about it can help relieve the stress. Its also
important to consider what was done well and
how to respond better the next time a
situation occurs

Culture
is

made up ofthe values,


beliefs, underlying
assumptions, attitudes, and
behaviors shared by a group of
people.
An organizations culture is
made up of all of the life
experiences each employee
brings to the organization.
Culture is especially influenced
by the organizations founder,
executives, and other
managerial staff because of
their role in decision making
and strategic direction.

Culture is represented in a
groups:
language
decision making

symbols
stories and legends

daily work practices

Culture
A

norm of accountability will help make your


organization successful. A norm of
spectacular customer service will sell your
products and engage your employees.
Tolerating poor performance or exhibiting a
lack of discipline to maintain established
processes and systems will impede your
success.

Facts about Culture


Culture

is Learned.
People learn to perform certain behaviors
through either the rewards or negative
consequences that follow their behavior.
When a behavior is rewarded, it is repeated
and the association eventually becomes part
of the culture. A simple thank you from an
executive for work performed in a particular
manner, molds the culture.

Facts about Culture


Culture

is Learned Through Interaction.


Employees learn culture by interacting with
other employees. An applicant experiences a
sense of your culture, and his or her fit within
your culture, during the interview process.

Facts about Culture


Sub-cultures

Form Through Rewards.


Employees have many different wants and
needs. Sometimes employees value rewards
that are not associated with the behaviors
desired by managers for the overall company.
This is often how subcultures are formed, as
people get social rewards from coworkers or
have their most important needs met in their
departments or project teams.

Facts about Culture


People

Shape the Culture.


Personalities and experiences of employees
create the culture of an organization. For
example, if most of the people in an
organization are very outgoing, the culture is
likely to be open and sociable.

Facts about Culture


Culture

is Negotiated.
One person cannot create a culture alone.
Employees must try to change the direction,
the work environment, the way work is
performed, or the manner in which decisions
are made within the general norms of the
workplace. Culture change is a process of
give and take by all members of an
organization.

Facts about Culture


Culture

is Difficult to Change.
Culture change requires people to change
their behaviors. It is often difficult for people
to unlearn their old way of doing things, and
to start performing the new behaviors
consistently. Persistence, discipline, employee
involvement, kindness and understanding,
organization development work, and training
can assist you to change a culture.

Thank
You!