READ AND WRITE ENGLISH AT

A BASIC OPERATIONAL LEVEL

D2.LAN.CL10.01

Slide 1

Element 1:
Read and understand basic texts
Performance criteria:
1.1

Identify basic English texts in the workplace

1.2

Locate specific names and addresses on a list

1.3

Compare prices for goods and services

1.4
1.5
1.6
1.7

Explain the meaning of signs written in English in the workplace

Check and comprehend timetables and itineraries

Read and follow a simple set of instructions

Read and understand a simple workplace related message which may be

handwritten or in the form of an e-mail

Slide 2

1.1 Identify basic English texts in

the workplace
There are many basic English texts that will be used in the
workplace:

Discuss with your partner and share some examples

with the class

Slide 3

Types of basic English texts

Passport:

Slide 4

Passport example
Surname First Name
_______________________ _______________________

Date of Birth Place of Birth

_______________________ _______________________

Nationality Place of Issue

_______________________ _______________________

Date of Issue Date of Expiry

________________________ _______________________

Signature
_____________________________________

Slide 5

Forms
There are a lot of forms
that may need to be used
in the hospitality and
tourism industry. These
forms could be for guest
registration, flight details,
delivery forms or order
forms.

Slide 6

Forms

Slide 7

Forms

Slide 8

Forms

Slide 9

Forms

Slide 10

1.2 Locate specific names and

addresses on a list

Slide 11

Addresses
Home/Business Address Format
In most Western countries the format for writing an
address is:
Number of house/flat/apartment, name of street
Suburb/ Town / City / Province
Postcode/Zip code
Country
Some countries may have different ways of writing
addresses.
How do you write an address in your country?

Slide 12

Emailing
Nowadays nearly everybody has an email address and
emailing is an extremely useful and easy way to contact
each other. There are some specific words that need to be
understood to effectively use email language in English.

Slide 13

1.3 Compare prices for goods and

services

Slide 14

Goods and services vocabulary

Weight
Kgs

Time
Mon-Fri

Size
m2

Number
3 nights

Volume
Pint

8 ounces

2 weeks

2m x 3m x .5m

24 cans

mls

kg

8am 5pm

Metre

12 boxes

8 litres

18g

24hrs a day

cm

per person

500mls

per hour

diameter

dozen

Slide 15

Which hotel?
Adjective

The Green Palms

The Golden Sands

Hotel

Hotel

sophisticated
cheapest

biggest

very friendly

convenient

smallest

The Grand Hotel

Slide 16

Which hotel?
1. The Golden Sands Hotel is not easy to find. False
2. The Green Palms Hotel is close to the city centre

False

3. Many people stay at the Golden Sands Hotel

True

4. The Grand Hotel restaurant is very expensive

True

5. There isnt a restaurant at The Green Palms Hotel

False

6. The Golden Sands Hotel beds are uncomfortable False

Slide 17

1.4 Explain the meaning of signs

written in English in the workplace

Slide 18

Signs in the workplace

Slide 19

Signs in the workplace

Slide 20

1.5 Check and comprehend

timetables and itineraries

Slide 21

Itineraries
Travel schedule:
Thursday February 5th

Depart JFK International Airport NY

Friday February 6th Arrive

Riyadh International Airport

Monday February 16th

Depart Riyadh International Airport.

Monday February 16th

Arrive

Jeddah Airport

Thursday February 19th Depart Jeddah Airport

Thursday February 19th Arrive

Riyadh International Airport

Friday February 20th Depart Riyadh International Airport

Saturday February 21st Arrive

JFK International Airport NY

Slide 22

Travel
Activity
Discuss the questions below with your partner:

Have you ever travelled by train?Where?

What can passengers do on a train?

Is the train service in your country reliable?

Have you ever travelled by airplane?Where?

What can passengers do on an airplane?

Do you think flying is exciting or boring?Why?

Why are some people afraid to fly?Are you?

Slide 23

Train schedule
The Eurostar is a popular European train service.Eurostar is a
train service that connects London with Lille, Paris, and
Brussels. Trains cross the English Channel through the Channel
tunnel. The French and Belgian parts of the line are high-speed
rail, and since September 2003, so is part of the route in
England, the Channel Tunnel Rail Link.

Slide 24

Flight schedule
Depart TPE

Arrive SFO

Airline

Stop

Trip Time

7:00 a.m.

8:45 a.m.

China Airlines

Hong Kong

17:45

8:40 a.m.

8:35 a.m.

Eva

Osaka

15:55

9:15 a.m.

7:30 a.m.

Northwest

Tokyo

14:15

10:30 a.m.

10:00 a.m.

United

Tokyo

15:30

4:35 p.m.

5:30 p.m.

Cathay Pacific

Hong Kong

16:55

8:20 p.m.

7:35 p.m.

Japan Airlines

Hong Kong

15:15

10:55 p.m.

1130 p.m.

Singapore Air

Los Angeles

16:35

Slide 25

1.6 Read and follow a simple set of

instructions
Often instructions in the hospitality and tourism sector will
be in English so it is important that you understand how to
read and write basic instructions.

Slide 26

Instructions

Slide 27

Directions

Slide 28

Paper plane instructions

Body Copy:

Fold the paper in half

Unfold and then fold the top corners

into the centre line

Fold the top edges to the centre

Fold the plane in half

Fold the wings down to meet the bottom edge of the

planes body

Slide 29

1.7 Read and understand a simple

workplace related message that
may be handwritten or in the form
of an email
Skimming and scanning:

Slide 30

Message
Activity: Write a short message to someone in your class.
It can be about anything but it should instruct them to do
something.
For example:
Dear Adam,
Please take off your right shoe and
put it next to the classroom door.

Quentin

Slide 31

Element 2: Write basic workplace

texts
Performance criteria:
2.1

Complete relevant forms

2.2
2.3
2.4

2.5

Write a short workplace message

Write a simple set of instructions including important details
Write names and addresses legibly with correct spelling

Write an invitation including important details

Slide 32

2.1 Complete relevant forms

There are many forms that may be
required to be completed in order to
be able to do your job effectively.
Filling out forms in a foreign
language may be difficult but the
information required may be
repeated in different circumstances.
It is important to recognise what
information is required and to
complete the details correctly.

Slide 33

Personal information forms

ACME Hotel, Boris St, Alban

Guest registration form

Guest name:

Bryan Jones

Address:

22 Victory Ave, Smithstown, Auburn

Email/Mobile phone

bryanj@gman.com

Passport number:

Z12341234

Expiry date:

17/05/2022

Nationality:

Australian

Room type:

Single

Arrival date/Departure date

10th February

Method of payment

Cash

Guest signature

BryanJones

+88912343210

Doubl
e

King

Executive suite

15th February
Visa

MasterCard

American
Express

Cheque

Slide 34

Guest registration form

Confirmation

Arrival date

Number

Room rate

Departure

Arrival time

date

No. of guests

Advance

Number of

Room type

rooms

Room No.

No. Of nights

Deposit

Guest name

Email

Mobile No.

Slide 35

Timesheet

Slide 36

Incident or accident report forms

Slide 37

Other forms

Slide 38

2.2 Write a short workplace

message
Leaving messages for colleagues or guests is often
necessary in the hospitality and tourism industry and it is
important to be able to write short and easily understood
messages that communicate information effectively.

Slide 39

Notes and messages

Gone to the
conference room.

Slide 40

2.3 Write a simple set of instructions

including important details
When writing instructions it is important to follow some simple
rules:
1. Start with a goal or outcome
2. Include a list of items that might be needed to complete the
task
3. Number the steps or stages
4. Use time connectives such as: next, then, first, after, finally.
5. Use imperatives or commands: put, open, pour, write,
answer

Slide 41

Instructions

Slide 42

Vocabulary

Slide 43

Write instructions
Activity: Look at the examples below and write a simple set of
instructions for one of these situations or actions. Remember to
use sequencing words, a title, and provide a list of items that
may be required:
1. Make a coffee
2. Answer a phone correctly
3. Make an omelette
4. When and how to contact a supervisor

Slide 44

2.5 Write names and addresses

legibly with correct spelling
Spelling correctly and writing clearly is an important skill
for the workplace. There are many spell check functions
available now and if you are unsure of a word you can
check an online dictionary:

Slide 45

Surnames
Nguyen

Vietnam

Kawaguchi

Japan

Agostino

Italy

Freud

Germany

Renaud

France

Kim

Korea

Santos

Philippines

Li

China

Jones

Wales

Slide 46

2.6 Write an invitation including

important details

Slide 47

Addresses
It is an important skill to be able to write peoples
addresses correctly.

Slide 48