Global Outsourcing Solutions

Services for E-Commerce Companies

Corporate Profile

Asia Telecom is a Telecommunications company incorporated in Hong Kong in 1997.

Asia Telecom has subsidiaries in:

Singapore
Taiwan
Philippines
Indonesia

www.asiatel.com.hk

Asia Telecom Business

Fast growing company and adding new lines of business to provide its
customers a new dimension of service excellence

BPO
Retail
Telecom
Solutions

Remittances

Wholesale
Telecom
Solutions

Distribution
Products

www.asiatel.com.hk

Outsourcing Product Suite

Call Center Services

Outbound Sales

Back Office
Support
Billing

Collections

Wholesales / Carrier

Customer Service

OPS Support

Market Surveys

Learning Center /

Web Chat

Outsourcing Tutor
support for E-learning
companies

Data Entry Services

Offline & Online
data entry

Creative Services
Design services
Web design

Data
Processing
Data
Conversion
Form
Processing
Scanning
Services
E-Book
Conversion

www.asiatel.com.hk

For E-Commerce Companies: Customer Solutions (B2C)

Handling of inbound calls - The incoming calls particularly are helpful in

closing deals with customers for high value products or services
Web Chat - Cost effective way of engaging with customers visiting your
site
Outbound calling - Call up visitors for special promos / cross selling or upselling
Outbound calling - To inactive customers / dormant customers
Customer service - Complaints / details of dispatch / queries
Customer Surveys - voice of customer / user feedback
Contact Center To Compliment Your Online Model to
Make Sales More Effective & Customer Experience
More Complete

www.asiatel.com.hk

For E-Commerce Companies: Business Solutions (B2B)

B2B outbound - Outbound calls to add vendors or merchants to the

listing on the website
This can be direct listing
Or Appointment setting
Market surveys for feedback
B2B help desk - Dedicated help desk to respond to queries of
merchants / vendors
Billing process outsourcing

Inventory tracking of vendors

Billing of partners
Pay outs & Reconciliation
Grievance handling
Acknowledgment of payments
Refunds

www.asiatel.com.hk

Client Testimonials
Asia Telecom has been cross selling the products of Standard Insurance Co. Inc.
using a combination of telesales and online sales. We are very satisfied with the
services and value this relationship.
- Jun Cotoco Sr. Vice President, Standard Insurance Co. Inc.,

My call center outsourcing relationship with Asia Telecom is now in its third year.
Asia Telecom is a strategic partner for all the clients that we represent in North
America for call center outsourcing. Asia Telecom also represents for us those
North
American clients in the growing Asian markets through their call center, digital
marketing and direct sales teams. First Class Virtual Academy has partnered with
AsiaTelcom to offer through its call centers a gateway to both North America and
South East Asian markets in on-line Education.
- Greg Kular Managing Director, First Class Virtual Academy Ltd
Asiatel is synonymous with telesales. We have seen a good product penetration in the
Asian markets by working with them.
- Myles Mojica VP-Global Operations, Integrated Management Services Inc.,

www.asiatel.com.hk

Some of our wholesale telecom partners

WHOLESALE
Major Tier 1 & Tier 2 International Telecom Service Providers

www.asiatel.com.hk

Our Offices & Facilities

HEADQUARTER HONG KONG

REGIONAL OFFICES
Singapore
128 Tanjong Pager Road,
Singapore 088535

Taiwan
10F, No. 42-1 Xuchang St.,
Zhongzheng Dist, Taipei City
10047, Taiwan, ROC

CALL CENTER OFFICES

Philippines Callcenter 1
150 seats
Address : U1907-1910 Hanston Square
Bldg.,San Miguel Ave.Ortigas
Centre, Pasig, Philippines

Indonesia Callcenter 2
150 seats
Address : Intiland Tower, Lt. 6 Suite 6A, Jl.
Panglima Sudirman 101 103,
Surabaya 60271, East Java -Indonesia

www.asiatel.com.hk

Corporate Office in Hong Kong

www.asiatel.com.hk

Our Facilities in Philippines

www.asiatel.com.hk

Our Facilities in Indonesia

www.asiatel.com.hk

Thank you! For Inquiries ...

bd@asiatel.com.hk