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Efficiency
Social
BPM
(Design by
Doing)
Traditional
BPM
(Doing by
design)
Structured
process
Unstructured
process
Key Issues
1. Why is BPM more important today than ever?
2. How can Social BPM optimize business
outcomes?
3. How should we advance our vision of BPM?
Market
Consolidation
More
Faster Pace of
Business
Regulation
Better
Customer
Service
Decisions
Inflexible policies
Hard-coded rules
Simplistic decisions
Process Management
Rigid processes
Labor-intensive
manual control of flow
Run-the-Business
Operations
CRM Order
Capture
Manual
Approval
Fulfillment
4
Billing
20%
Structured, routine
activities
Unstructured
work activities
80%
5
Untapped
opportunities for
differentiation
Expectations
Visibility
Accountability/
Traceability
Adaptability
Attributes
Key Issues
1. Why is BPM more important today than ever?
2. How can Social BPM optimize business
outcomes?
3. How should we advance our vision of BPM?
Q15. What are the top three challenges that your organizations BPI initiatives need to, or will need to
overcome in order to successfully deliver the top 3 strategic business outcomes you previously
identified?
Multiple responses allowed
n=557
10
11
Engagement
Accountability
Empowerment
Visibility
Emergence
Social
BPM
Adaptability
Business Process Management
Efficiency
Traditional Process Management
12
Time boxed
Social networks
Project Based
Peer Rankings
Before
13
After
Dynamic communities
End-to-end visibility for all
participants
Collective
Process
Stewardship
Order to Cash
Advanced BPM-enabling
technologies (ie iBPMS with
predictive analytics) increase
confidence, driving collective
accountability
Real-time dynamic adjustments
to optimize outcomes
14
Key Issues
1. Why is BPM more important today than ever?
2. How can Social BPM optimize business
outcomes?
3. How should we advance our vision of BPM?
15
16
Systems of Innovation
Systems of Differentiation
Systems of Record
A pace-layered process
strategy focuses on
managing and governing
process change.
17
18
Situation
Awareness
Descriptive and Predictive
Analytics
Decision Management
Prescriptive Analytics
CEP
BAM
Others
External
CEP
Rules
Optimization
Others
Events
Actions
External
Internal
Faster and
Better
Decisions
More
Flexible
Processes
Event
Management
Complex-event
processing
BI BAM
Process
intelligence BAM
Decision
Management
Rule engines
Statistical
analytic services
Optimization
tools
Flow
Management
Case mgmt.
Workflow
Process
orchestration
Service
orchestration
Added Real-Time
Operational
Intelligence
Run-the-Business
Operations
CRM Order
Capture
Manual
Approval
Fulfillment
20
Billing
To
Process Modeling
Purpose Modeling
Process
Execution
People
Engagement
Up-Front Design
Emergent Design
Linear Activities
Community
Collaboration
Cycles
22
Open Communications
- Real-time communications, Cloud-based
collaboration spaces, crowd-sourcing, virtual
collocation, social networks, mobile devices,
correlating metrics to shared goals
23
Level 1
Process-Aware
Level 2
Coordinated
Process
Level 3
Cross-Boundary
Process Mgmt.
Process
governance
structure,
process and
policies in place
Process
Owners
identified
Process Competencies
Methodologies
Technology &
Architecture
Metrics & Measures
Acknowledge
operational
challenges
Document top
level business
processes
Champion role
emerges
Governance
Create
communications
deck
Soft launch
BPCC
Measure,
monitor
and adjust
operational
processes
in real time
Fully
functioning
BPCC
Perform quick
win projects
Conduct
opportunity
assessment
and define
PPIs
Automation of
routine activities
Generally, most are here
= Representative milestone
= Example Maturity Journey
Level 4
Goal-Driven
Processes
25
Monitor business
results (process
outcomes) and
adjust for
effectiveness
Process
models
synchronized
with process
execution
Process
hierarchy now
aligned to
strategic goals
Level 5
Optimized
Processes
Public
reputation for
process
excellence
Optimization
technologies
in use to
help balance
resource
constraints
across
processes
Systems of
Record
Systems of
Differentiation
Systems of
Innovation
Business
Processes
Well-understood
Common
Repeatable
structured processes
Well-understood
Unique
Some unstructured
processes
Poorly understood
Unique
More unstructured
processes
Dynamic or ad hoc
Data and
Information
Highly structured
Tightly managed
Usually internal
Audited
Analytics
Reporting historical
data
Real-time reporting
analytics
Predictive analytics
Scenario-based
Business
Process Agility
Low
Moderate
High
Process Integrity
Built-in
User-defined
Source: "Balance Process Agility and Process Integrity Choices Along the Application Continuum" (G00213265)
26