Académique Documents
Professionnel Documents
Culture Documents
Influence People
Dale Carnegie
Tim Calnon
Chair, Leadership Development
Workgroup
Buffalo, 2013
Fundamental
Techniques
in Handling
People
Dont
Criticize, Complain
or
Condemn
Generate Importance
Bait the hook to suit the fish
Be a Leader: How to
Change People Without
Giving Offense or Arousing
Resentment
Great Managing
Great Leading
Sustained Individual Success
Whats the
difference?
Great Managers
The essence of great
management is not getting
work done through people
but getting people done
through work.
Great Managers
Turn one persons talent into
performance
Serve the company by first serving
the employee through coaching
Great Managers
Select good people
Define clear expectations
Recognize excellence & praise it
Care for their employees
Discover whats unique & capitalize on it
Great Managers
Strong teams are built on interdependency
I need you
I rely on you
I value you
You can do things I cant do
Great Leaders
The essence of great leadership
is striving to make others see a
better future.
Can persuade others to join
together to make this future
come true
Great Leaders
Have an image of the future clear in
mind
Can rally people to a better future
Great Leaders
Remain focused on the future
Are optimistic
Have integrity
Are dissatisfied with the status quo
Impatient for progress
Nothing can undermine their faith that
There is no I in team
-- an old cliche
There is an I in win
-- Michael Jordan
Individual Success
What dont you like doing? STOP
doing it
Cut out activities & people that pull
you off your path
Individual Success is
your Responsibility
Free to cultivate and refine your
unique areas of strength
Autonomy
Mastery
Purpose
Summary
Motivation 2.0 is GONE
Motivation 3.0 is HERE
Three components of Type I
Autonomy
Mastery
Purpose