Académique Documents
Professionnel Documents
Culture Documents
Business
Communication in
Todays Workplace
Chapter 1 - 1
Global Communication
Internal audiences
External audiences
Chapter 1 - 2
Communication Benefits
Chapter 1 - 3
Communication Benefits
Stronger business relationships
More compelling promotional images
Enhanced professional images and
stronger brands
Improved response from important
audiences
Chapter 1 - 4
Effective Communication
Practical information
Facts rather than impressions
Concise, efficient writing
Clear expectations and responsibilities
Compelling, persuasive arguments and
recommendations
Copyright 2010 Pearson Education, Inc.
Chapter 1 - 5
Chapter 1 - 6
Chapter 1 - 7
The Communication
Process
1. The sender has an idea
2. The sender encodes the idea into a
message
3. The sender produces the message
in a transmittable medium
4. The sender transmits the message
through a channel
Copyright 2010 Pearson Education, Inc.
Chapter 1 - 8
The Communication
Process
5. The audience receives the message
6. The audience decodes the message
7. The audience responds to the
message
8. The audience gives feedback to the
sender
Chapter 1 - 9
Communication Skills
Chapter 1 -
Ethical Communication
True in every sense
Includes all relevant information
Not deceptive in any way
Chapter 1 -
Unethical
Communication
Plagiarism
Selective misquoting
Misrepresenting numbers
Distorting visuals
Chapter 1 -
Recognizing Ethical
Issues
Ethical dilemma
Stakeholders
Conflicting loyalties
Difficult tradeoffs
Ethical lapse
Business pressures
Illegal choices
Unethical choices
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Chapter 1 -
Audience-Centered
Approach
Focus on the audience
Care about the audience
Respect the audience
Chapter 1 -
What Is Culture?
Culture = Shared System
Beliefs
Attitudes
Values
Expectations
Norms
Symbols
Copyright 2010 Pearson Education, Inc.
Chapter 1 -
Intercultural Sensitivity
Assume differences
Withhold judgment
Show respect
Tolerate ambiguity
Look beyond the superficial
Recognize your own cultural biases
Copyright 2010 Pearson Education, Inc.
Chapter 1 -
Intercultural Sensitivity
Be flexible
Emphasize common ground
Deal with the individual
Learn when to be direct
Observe and learn
Review travel guidebooks
Copyright 2010 Pearson Education, Inc.
Chapter 1 -
Cultural Differences
Cultural context
Legal and ethical differences
Social customs
Nonverbal communication
Chapter 1 -
Cultural Context
High context or low context
Decision-making practices
Problem-solving techniques
Negotiating styles
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Chapter 1 -
Social Customs
Formal and informal rules
Manners
Attitudes toward time
Individual versus community values
Attitudes toward status and wealth
Respect for authority
Copyright 2010 Pearson Education, Inc.
Chapter 1 -
Nonverbal
Communication
Decoding verbal messages
Interpreting nonverbal signals
Chapter 1 -
Negative Cultural
Attitudes
Ethnocentrism
Xenophobia
Stereotyping
Chapter 1 -
What Is Cultural
Pluralism?
Accepting multiple cultures
Avoid assumptions
Avoid judgments
Acknowledge distinctions
Chapter 1 -
Written Intercultural
Skills
Proper addresses
No slang or idioms
Precise numbers
Short paragraphs
Chapter 1 -
Multicultural Speaking
Skills
Speak clearly and simply
Look for feedback
Rephrase as needed
Clarify your meaning
Do not talk down to others
Chapter 1 -
Multicultural Speaking
Skills
Learn important phrases
Listen with care and respect
Adapt your conversation style
Check for comprehension
Clarify what will happen next
Chapter 1 -
Feedback in the
Workplace
Constructive feedback
Process focused
Outcome focused
Destructive feedback
Personal attacks
Unclear guidelines
Chapter 1 -
Etiquette in the
Workplace
Three principles
Respect
Courtesy
Common sense
Chapter 1 -
Communication
Technology
Keep technology in perspective
Use tools wisely
Reconnect with people frequently
Chapter 1 -