Dr.

Daisy Chauhan
Associate Professor
Management Development Institute, Gurgaon
daisy@mdi.ac.in

Emotional Intelligence is defined as a set of

competencies which enables one to
recognize ones emotions, moods ,behaviors,
and impulses and to manage them best
according to the situation.
EI focuses on behaviour in complex,
unstructured, and uncertain situations.

 EI is the ability to handle stresses of modern

workplace which may be actually more

important
than intellectual competency of employees.
It is an aggregate of abilities, skills, and
competencies that represent collection of
knowledge used to cope up with life
effectively i.e.
practical intelligence.
Ability to manage emotions in ones self and
in others

The "New Yardstick"

We are faced with Uncertainty, ambiguity and

crisis on a regular basis.

In these situations it is Emotional Intelligence
which helps more than Intelligence.
How we handle ourselves and each other
goes beyond intellectual ability and technical
skills
It focuses on personal qualities such as
initiative, empathy, adaptability,
persuasiveness.

Significance of EI
EI contributes to personal and professional

effectiveness.
Enhancing EI can improve interpersonal
relations
EI can help in leading by influencing and using
your persuasive skills

IQ Vs EQ
Studies indicate that IQ attributes only 20%

to success while EQ predominantly

contributes to 80%
If IQ gets you hired, it is EQ that gets you
promoted.
IQ can give you positional power but EQ
can give you Personal Power
IQ does not increase after adolescence
EQ is largely learned and continues to develop

throughout life.

Cognitive
Mind

Emotiona
l Mind

EI

Behaviour

FELT vs EXPRESSED EMOTION:

From Feeling to Action
ROLE OF EMOTIONAL INTELLIGENCE

From Feelings to
Self Awareness
Self Acceptance
Action
Self Acceptance

Self Regulation/Management

Self Regulation

Thoughtful Action rather

than impulsive action

Responding rather than Reacting

Awareness of others feelings

Responding appropriately

Reflecting on earlier experiences for Corrective

Action

1. INTRAPERSONAL
2. INTERPERSONAL
3. ADAPTABILITY
4. STRESS MANAGEMENT
5. GENERAL STATE OF MIND

 A person with high emotional intelligence can

manage
his or her own impulses, communicate with
others
effectively, manage change well, solve
problems and deal
appropriately with situations and people.
They also have empathy, remain optimistic
even in the
face of adversity.
This "clarity" in thinking and "composure" in
stressful

How EI Helps in Decision

Making
Logic + Feelings = Good
Decisions

Feelings help us to:

Direct our attention to highly important things
Be flexible, and widen our points of view
Be creative and aware of opportunities that
surround us
Make choices between competing options

Implications of EI
Physical Health The ability to take care of our health

and especially to manage our stress, which has an

incredible impact on our overall wellness, is heavily tied
to our emotional intelligence. Only by being aware of
our emotional state and our reactions to stress in our
lives can we hope to manage stress and maintain good
health.
Mental Well-Being Emotional intelligence affects our
attitude and outlook on life. It can also help to alleviate
anxiety and avoid depression and mood swings. A high
level of emotional intelligence directly correlates to a
positive attitude and happier outlook on life.

Implications of EI
Relationships By better understanding and

managing our emotions, we are better able to

communicate our feelings in a more constructive
way.
Understanding the needs, feelings, and responses
of those we care about leads to stronger and more
fulfilling relationships.
Conflict Resolution When we can discern
peoples emotions and empathize with their
perspective, its much easier to resolve conflicts.
We are also better at negotiation.

Implications of EI
Performance at work. EI can help you deal with

complexities of the workplace, lead and motivate

others, and excel in your career.
Many companies now view emotional intelligence as
being as important as technical ability and require EQ
testing before hiring.
Success Higher emotional intelligence helps us to
be remain internally motivated, can reduce
procrastination, increase self-confidence, and
improve our ability to focus on a goal. It also allows
us to create better networks of support, overcome
setbacks, and persevere with a more resilient
outlook. Our ability to delay gratification and see the
long-term directly affects our ability to succeed.

Implications of EI
Leadership The ability to understand what

motivates others helps build stronger bonds with

others in the workplace. Therefore it inevitably
makes those with higher EI better leaders.
An effective leader can recognize what the needs
of his people are, so that those needs can be met
in a way that encourages higher performance and
worker satisfaction.

Role of EI
EI helps in taking ownership for your feelings.
EI helps in analysing the cause of feelings.
EI helps in avoiding impulsive action.
EI helps in looking at long-term consequences

of ones actions.
EI helps in RESPONDING rather than
REACTING.

1.INTRAPERSONAL:
This subscale of EI assess the inner self. These
individuals
are in touch with their feelings, feel good about
themselves
and feel positive about their lives. There are able to
express
their feelings, independent, strong, confident in
conveying
their ideas and beliefs. This component of EI has Five
subscales:

ES = Emotional self awareness

AS = Assertiveness

SR = Self-regard

2.INTERPERSONAL:
This taps interpersonal skills and functioning. This
domain
signify responsible and dependable individuals who
have
good social skills they understand, interact and relate
well
with others. These people function well in positions
that
require interacting with others and team work. This
component of EI has three subscales:

EM = Empathy

3.ADAPTABILITY:
This subscale represents how successfully one is able
to cope
up with environment demands by effectively sizing up
and
dealing with problematic situations. Individuals are:
flexible, realistic, and effective in understanding the
problematic situations and arriving at adequate
solution. High
scores indicate that people who can generally find good
ways
of dealing with everyday difficulties.This has three
subscales:

4. STRESS MANAGEMENT :
This subscale measures how strongly individuals are
able to
withstand stress without falling apart, or losing control.
They
are generally: calm, rarely impulsive, and work well
under
pressure. They can handle tasks that are stressful or
anxiety
provoking or that involves an element of danger. It has
two
subscales:

5. GENERAL MOOD :
This subscale measures ones ability to enjoy life
as well as ones outlook on life and overall feeling
of contentment. It indicates cheerfulness, positive
orientation, helpfulness. This attribute is an
influential motivational component in problem
solving and stress tolerance. It has two subscales:

HA = Happiness
OP = Optimism

Dealing with Different

Situations
You have learnt that you have been ignored

for a promotion by the management for which

you were eligible. One of your juniors has
been promoted in your place. You are upset
and frustrated. What do you do?
Imagine you are an insurance salesperson
approaching prospective clients to purchase
insurance policies. A dozen people in a row
have shut the door on your face and you are
feeling frustrated. What will you do?

You are a general manager of a large production

company. Next week there is a Board Meeting and
your department is expected to prepare the annual
report. You get a call from one of the production
units in another state that there is a strike and your
presence is urgently required to negotiate with the
union. You delegate the responsibility to your
assistant general manager to get the report
prepared for the Board Meeting in time and leave
the city. When you return you are surprised to find
that your assistant general manager has not
prepared the report and the board meeting is
schedule for the next day. What do you do?

The Impact of Emotions at

work
ENERGY

High

Low
Unpleasant

FEELING

Pleasant

EmotionalIntelligenceisameasureofhowwellwedeal
withemotionalissues
What emotions are
you, and others,
experiencing?

IDENTIFY

MANAGE
How do you
manage your
emotions and
others emotions?

How are these

emotions
directing and
impacting
thinking?

UNDERSTAND

REFLECT
What caused
these emotions?

Gender Differences?
Women tend to be more aware of their
emotions, show more empathy and are
adept interpersonally.
Men tend to be more self-confident and
optimistic, adapt more easily, and handle
stress better.
However, on the whole,
men and women are generally equal
in total emotional intelligence.

EIGHT STRATEGIES FOR ENHANCING

EMOTIONAL INTELLIGENCE
1. Taking the time for mindfulness
2. Recognizing and naming emotions

3. Understanding cause of feelings Understand Cause-Effect

4. Developing Sensitivity
5.Preventing depression through learned optimism

6.Managing anger through learned behavior or distraction tech

7. Developing listening skills
8. Complementing gut feelings with Rational Thinking for DM

STEPS TO IMPROVE EQ
Regulate your anger and resentment
Avoid the tendency to react immediately
Listen from others perspective
Avoid the tendency to be pre-judgmental
Treat

people with respect and dignity irrespective of their position

Avoid the tendency to be authoritative with
others below your level
CONTD.

Steps to Improve EQ
Accept

your mistakes without

finding excuses
Differentiate between Argument
and Discussion
Offer your view point without
being offensive
Try to overcome mindset.

Difference between Discussion and

Argument
An Argument throws Heat; a discussion

throws LIGHT.

An argument stems from Ego and a closed

mind; a discussion comes from an OPEN

MIND.

An argument is an exchange of Ignorance; a

Discussion is an exchange of KNOWLEDGE.

An argument is an expression of Temper; a

discussion is an expression of LOGIC.

An argument tries to prove Who is right; a

discussion tries to prove WHAT is right.

Significance of EI:
Some Research Findings
Hay Group study of 44 Fortune 500
companies found that salespeople with high
EQ produced twice the revenue of those with
average or below average scores.
In another study, technical programmers
demonstrating the top 10 percent of emotional
intelligence competency were developing
software three times faster than those with
lower competency.

Significance of EI
A Fortune 500 company in financial services

proved that their high EQ salespeople produced

18 percent more than the lower EQ
salespeople.
One recent study conducted by a Dallas
corporation measured that the productivity
difference between their low scoring emotional
intelligence employees and their high scoring
emotional intelligence employees was 20 times.

Significance of EI
A Texas-based Fortune 500 Company had

utilized personality assessments for candidate

selection for years with little results in reducing
turnover in their high turnover sales force.
After turning to an emotional intelligencebased selection assessment and EQ training
and development program, they increased
retention by 67 percent in the first year, which
they calculated added $32 million to their
bottom line in reduced turnover costs and
increased sales revenues.

Significance of EI
TalentSmart tested emotional intelligence

alongside
33 other important workplace skills, and
found that emotional intelligence is the
strongest predictor of performance, explaining
a full 58% of success in all types of jobs.