System for Customer Bill Adjustment

Pre-Launching User Training Class

Welcome
 Welcome to the System for Customer
Bill Adjustment Pre-Launching User
Training Class
Agenda
09:00am – 09:15am Introductions
09:15am – 09:30am Class Description & Prerequisites
09:30am – 10:00am System Overview
10:00am – 10:30am Break
10:30am – 11:00am Login
11:00am – 12:00pm Inquiry
12:00pm – 01:00pm Lunch Break
01:00pm – 02:00PM User ID Maintenance
02:00pm – 03:00pm Reference Table Maintenance
03:00pm – 03:30pm Break
03:30pm – 04:00pm Adjustment
04:00pm – 05:00pm Reporting
Introductions
 Instructor(s)
• Introduction
 Students
• Please introduce yourself
– Name & Telekom Branch
– Internet Knowledge
– How SCuBA related to your work
Class Description
System for Customer Bill Adjustments
Pre-Launching User Training Class

– Duration: 1 day
– Purpose: Enable Telekom employee to gain the
basic skills necessary to use/maintain SCuBA.
There are hands-on exercise throughout the class
Prerequisites
 Students should have:
– An understanding of the World Wide
Web
– Some experience with Microsoft Internet
Explorer Browser
Transition
 Next,
we take a look at the overall
system architecture for SCuBA
System Architecture
Customer
Profile

Informix
Microsoft IBM WebSphere
Internet Explorer Application Server
Oracle

HEWLETT
PACKAR D

IBM

CASS
d i g i a
t l

SMART NBS
Application Architecture
JDBC
IDS
JDBC /
HTTP HTTP 9080 Oracle client
Browser WAS Oracle
Server
OCA/TCPIP

CASS
TCP/IP

SMART
SCuBA Features
 Inquiry
– Adjustment Status
– Customer Profile
 User ID Maintenance
– Create new user ID
– Update user profile
– Change user password
– Terminate/Activate user ID
SCuBA Features (Cont)
 Reference Table Maintenance
– Create/Update/Terminate/Activate
 Adjustment
– Create new adjustment
– Approve/Reject/Suspend adjustment
SCuBA Features (Cont)
 Reporting
– Laporan Pengumuran
– Laporan Odit
– Laporan Pelarasan
– Laporan Pengguna
SCuBA User
 System Administrator Maximum
 Coordinator

Access Level
 User
– Supervisor
– Creator
 Inquirer Minimum
Summary
 In this section we’ve seen:
– How the SCuBA interact with other
system
– The tools & features available for
SCuBA
– The roles of SCuBA user
 Next, we take a tea break …
Starting SCuBA
 Open a browser
 Type following URL into address bar
http://10.1.33.54/scuba/jsp/index.jsp
 SCuBA homepage should displayed
on your browser
Caution:
– If SCuBA homepage does not display, please contact SCuBA system
administrator for help
– Possible reasons are server down, no network connection, and etc
Login
 If
you already have a SCuBA
homepage displayed, specify:
– “ID Pengguna”
– “Katalaluan”
 Only active users are able to login
Change Password
 Select the “Profil Saya” menu item
 Click “Tukar Katalaluan” to change
password
 Specify:
– “Katalaluan Lama”
– “Katalaluan Baru”
– “Pengesahan Katalaluan Baru”
Update Profile
 Select the “Profil Saya” menu item
 Click “Butir-butir” to change
password
 User only allows to update:
– “No. Telefon”
– “Alamat e-mel”
Logout
 Clickexit icon at your right most
 User will redirect to SCuBA
homepage
Tip:
– Move your mouse over the icon to display icon description
Exercise 1.0
 Go to directory c:\scuba\exercise\
 Open exercise1.doc using Microsoft
Word
 Duration : 15 minutes
 Demo by instructor
– Update user’s profile
– Update user’s password
Inquiry
 Adjustment
– Use to check adjustments status
– Types:
• Basic search
• Advanced search
 Customer Profile
– Use to search customer profile
Getting Started
 Ifyou already have a SCuBA homepage
displayed, login as inquirer
– For example,
• User ID : DEMOINQ
• PASSWORD : DEMOINQ
 Select the “Pertanyaan” menu item to start
inquiry
– Click “Pelarasan” to inquiry adjustment
– Click “Profil Pelanggan” to inquiry customer
profile
Inquiry Adjustment (Basic)
 When inquiry adjustment, specify:
– “Nombor Rujukan” / “ID Pengguna” /
“No. Akaun” / “No. Perkhidmatan”
– “Tarikh Peralasan”
• Both “Tarikh Dari” and “Tarikh Hingga”
– “Tarikh Diluluskan” (Optional)
• Both “Tarikh Dari” and “Tarikh Hingga”
 Use*, if you want to list all
adjustment
Inquiry Adjustment (Advanced)
 When use advance inquiry, specify:
– “No. Pelarasan”
– “ID Pengguna”
– “No. Akaun”
– “No. Perkhidmatan”
– “Tarikh Pelarasan”
– “Tarikh Diluluskan” (Optional)
 Useadvanced inquiry, if you want faster
respond
Inquiry Customer Profile
 When search customer profile,
specify:
– “Produk”
– “No. Akaun”
– “No. Perkhidmatan”
 Search on Informix database only
Valid Input
 “No. Pelarasan”
– 9999OAS999999
– 9999DDMMYY999
–*
 “TarikhPelarasan” and “Tarikh
Diluluskan”
– DD/MM/YYYY
 “ID
Pengguna”, “No. Akaun”, and “No.
Perkhidmatan”
– Alphanumeric, or *
Exercise 2.0
 Go to directory c:\scuba\exercise\
 Open exercise2.doc using Microsoft
Word
 Duration : 30 minutes
 Login as:
– ID Pengguna = DEMOINQ
– Katalaluan = DEMOINQ
Lunch Break
 Duration : 1 hour
User ID Maintenance
 Create new user ID
 Update user’s profile
 Reset user’s password
 Terminate user ID
 Activate user ID
Type of User
 Administrator
 Coordinator
 User
 Inquirer
Administrator
 Create, terminate, or activate user ID
 Update user’s profile
 Reset user’s password
 “Tahap Kelulusan” must be Z
 Can not create/approve adjustment
 Only Administrator can create Coordinator
 There is only one Administrator for SCuBA
Coordinator
 create, update, terminate, or activate
user ID
 Update user’s profile
 “Tahap Kelulusan” must be Z
 Can not create/approve adjustment
 Can manage own user only
 Can has many product and office
User
 Creator
– Create adjustment
 Supervisor
– Approve/Reject/Suspend adjustment
 Supervisor must has a higher “Tahap
Kelulusan” than Creator
 User can plays roles as Creator and
Supervisor at the same time
User (Cont)
 An user become Supervisor when there is
a subordinate under him
 The subordinate assignment task is
responsible by Coordinator/Administrator
 User can has only one office, but many
product
 The User’s office and products must be
part of Coordinator’s offices and products.
Inquirer
 Inquiry Adjustment
 Inquiry Customer Profile
Create New User ID
 Login as Administrator/Coordinator
 Select “ID Pengguna” menu item
 Click “Cipta” to start create wizard
 Create wizard will guide users to
accomplish their task
 Note that user ID can not more than
10 characters
Update User’s Profile
 Login as Administrator/Coordinator
 Select “ID Pengguna” menu item
 Click “Kemaskini” to search user ID
– Type * to list all user ID
 Clickon “ID Pengguna” to start
update wizard
 Update wizard will guide users to
accomplish their task
Reset User’s Password
 Login as Administrator
 Select “ID Pengguna” menu item
 Click “Set Semula Katalaluan” to enter “ID
Pengguna”
 Click on “ID Pengguna” to get user’s
name
 Click “Set Semula” button to reset
password
 New user password will be user ID
Terminate User ID
 Login as Administrator/Coordinator
 Select “ID Pengguna” menu item
 Click “Kemaskini” to search user ID
– Type * to list all user ID
 Click on “ID Pengguna” to start update wizard
 At update wizard, click “Tamat” button
 Enter “Tarikh Ditamatkan”, or click calendar
icon to choose a date.
 Click “Tamat” button to terminate user ID
Activate User ID
 Login as Administrator/Coordinator
 Select “ID Pengguna” menu item
 Click “Kemaskini” to search user ID
– Type * to list all user ID
 Click on “ID Pengguna” to start update wizard
 At update wizard, click “Aktifkan” button
 Enter “Tarikh Efektif”, or click calendar icon to
choose a date.
 Click “Aktifkan” button to activate user ID
Exercise 3.0
 Go to directory c:\scuba\exercise\
 Open exercise3.doc using Microsoft
Word
 Duration : 30 minutes
 Login as:
– ID Pengguna = ADMIN / DEMOCOR
– Katalaluan = PASSWORD / DEMOCOR
Reference Table Maintenance
 Maintainable Table
– “Kawasan”, “Negeri”, “PTT”, “Pejabat”,
“Tahap Kelulusan”, “Kategori
Pengguna”, “Produk”, “Kod Hasil
Pelarasan”, “Jenis Pelarasan”, and
“Kod Pelarasan”
 Non-Maintainable Table
– Adjustment Status
– Unit
Reference Table Maintenance
(Cont)
 Only Administrator can maintain
Reference Table
 4 standard wizards:
– Create wizard
– Update wizard
– Terminate wizard, and
– Activate wizard
Create Wizard
 Purpose: To guide user accomplish
reference table record creation task
 Getting started:
– Login as Administrator
– Select “Jadual Rujukan” menu item
– Click on table name to expand menu
– Click “Cipta” to start create wizard
Update Wizard
 Purpose: To guide user accomplish
reference table record updating task
 Getting started:
– Login as Administrator
– Select “Jadual Rujukan” menu item
– Click on table name to expand menu
– Click “Kemaskini” to start update
wizard
Terminate Wizard
 Purpose: To guide user accomplish reference
table record termination task
 Only available if the record is active
 Getting started:
– Login as Administrator
– Select “Jadual Rujukan” menu item
– Click on table name to expand menu
– Click “Kemaskini” to start update wizard
– At update wizard, click “Tamat” button to start
terminate wizard
Activate Wizard
 Purpose: To guide user accomplish reference
table record activation task
 Only available if the record is not active
 Getting started:
– Login as Administrator
– Select “Jadual Rujukan” menu item
– Click on table name to expand menu
– Click “Kemaskini” to start update wizard
– At update wizard, click “Aktifkan” button to start
activate wizard
Exercise 4.0
 Go to directory c:\scuba\exercise\
 Open exercise4.doc using Microsoft
Word
 Duration : 30 minutes
 Login as:
– ID Pengguna = ADMIN
– Katalaluan = PASSWORD
Tea Break
 Duration: 30 minutes
Adjustment
 Create new adjustment
– Download missing customer profile
– Save as draft
 Email notification
 Acknowledgement letter
 Auto Approval
 Duplicate Adjustment
 Approve/reject/suspend adjustment
Create New Adjustment
 Only User can create an adjustment
 An adjustment can not be created
and approved by same User
 User who has “Tahap Kelulusan” A
can not create an adjustment
 Adjustment can not created for
account that marked as a “Final
Account”
Download Missing Customer
Profile
 Apply to telephony customer only
– SCuBA will retrieve from NBS for Non-
Telephony customer
 Prompt message if customer profile
not found at CASS
– The adjustment will discarded
Draft
 Objective:
– As a place to store discarded duplicate
adjustment
– To allow new adjustment save as draft
before send to supervisor
 Maximum 20 drafts are allowed
– Prompt to delete if exceed 20 drafts
Email Notification
 Email notification will send to their
Supervisor every time when Creator
create new adjustment
 SCuBA only search to maximum 5
level of user hierarchy tree
Acknowledgement Letter
 Acknowledgement Letter will
generated when new adjustment
successfully created
 User has a option to download or
print the Acknowledgement Letter
 The Acknowledgement Letter will
downloaded as Microsoft Word
document
Microsoft Office Fix Pack
 Office 2000 Service Release 1a (SR-
1a)
– http://office.microsoft
.com/downloads/2000/O2kSR1DDL.aspx
 Office 2000 Service Pack 2 (SP-2)
– http://office.microsoft
.com/downloads/2000/SP2upd.aspx
Auto Approval
 The adjustment amount must less
than RM10.00
 SCuBA will refuse to approve
duplicate adjustment even the
amount is less than RM10.00
Duplicate Adjustment
 Anadjustment will consider
duplicate if has same value for:
– “No. Akaun”
– “No. Perkhidmatan”
– “Kod Pelarasan”
– “Tarikh Pelarasan”, and
– “Amaun”
Approve Adjustment
 Only user can approve an
adjustment
 The concept of TO & CC
– Alert for adjustment more than 7 days
old
 Prompt to print screen every time
when the adjustment was approved /
rejected / suspended
Possible Outcomes
 Status:
– “Lulus Penuh”
– “Lulus Separa”
– “Batal”
– “Tangguh”
 Patterns:
– “Baru” to “Lulus Penuh” / “Lulus Separa” /
“Batal”
– “Baru” to “Tangguh” to “Lulus Penuh” /
“Lulus sepera” / “Batal”
Exercise 5.0 & 6.0
 Go to directory c:\scuba\exercise\
 Open exercise5.doc & exercise6.doc
using Microsoft Word
 Duration : 30 minutes
Exercise 5.0 & 6.0
 Customer profile
– Produk = TEL
– No. Akaun = D918821830104
– No. Perkhidmatan = 00304451315
 Creator
– ID Pengguna =DEMOCRE
– Katalaluan =DEMOCRE
 Supervisor
– ID Pengguna = DEMOSU2 / DEMOSU1
– Katalaluan = DEMOSU2 / DEMOSU1