TRAINING METHODS

AND TECHNIQUES
PREPARED BY:
SHWETA VERMA
WMBA SEM-4

WHAT IS TRAINING??
Training may be defined as any organization`s

planned effort to facilitate employees learning

of job-related competencies.

Goal of training

is for employees to
Master the knowledge, skills and behavior
emphasized in training programs and apply
them to their day-to-day activities

OBJECTIVE OF
TRAINING
Enhance the existing knowledge, skills and

performance capabilities of employees.

Keep abreast of developments in technical
and management fields.
Develop capabilities and competence to
assume higher responsibilities and promote
skills in supervisory, inter-personal and team
building.
Promote the quality and quantity of output.
Induct new recruits into the organization.

IMPORTANCE OF
TRAINING
Respond

to
technology
changes
affecting job requirements.
Respond to organizational restructuring
Adapt to increased diversity of the
workforce
Support career development
Fulfill employee need for growth.

TYPES OF TRAINING
1. Skills Training
2. Retraining

5. Creativity Training

3. Cross-functional 6. Literacy Training

4. Team Training

7. Diversity Training
8. Customer Service

1. SKILLS TRAINING
Focus on job
knowledge and skill
for:
Instructing new
hires.
Overcoming
performance deficits
of the workforce.

2. RETRAINING
Maintaining worker knowledge and
skill as job requirements change due
to:
Technological innovation
Organizational restructuring

3. CROSS-FUNCTIONAL
TRAINING
Training employees to perform a
wider variety of tasks in order to
gain:
Flexibility in work scheduling
Improved co-ordination

4. TEAM TRAINING
Training self-directed teams with
regard to:
Management skills
Coordination skills
Cross-functional skills

5. CREATIVITY
TRAINING
Using innovative learning

techniques to enhance employee

ability to spawn new ideas and
new approaches.

6. LITERACY TRAINING
Improving

basic
skills
of
the
workforce such as mathematics,
reading,
writing
and
effective
employee
behaviors
such
as
punctuality,
responsibility,
cooperation, etc.

7. DIVERSITY
TRAINING
Instituting a variety of programs to

instill awareness, tolerance , respect,

and acceptance of persons of
different race, gender, etc. and
different backgrounds.

8. CUSTOMER SERVICE
TRAINING
Training to improve communication,

better response to customer needs

and ways to enhance customer
satisfaction.

TRAINING PROCESS
MODEL
I.
II.
III.DEVELOPING
NEEDS
EVALUATING &

I. NEEDS ASSESSMENT
Organizational analysis
Task / role analysis
Manpower analysis.

References
www.google.com
www.shrm.org
Punjab Technical University Book
www.slideshare.net

THANK YOU FOR

YOUR ATTENTION