Managers and

Management

Chapter 1

Learning Outcomes
Describe the difference between managers
and operatives
Define the term management
Compare efficiency and effectiveness
Describe the four management processes
Discuss the three levels of managers

Chapter 1

Learning Outcomes
Review the essential roles of management
Learn whether the managers job is generic
Analyze four skills of successful managers
Describe the value of studying management
Learn how humanities and social science
courses are relevant to management

Chapter 1

Common
Common Characteristics
Characteristics
of
of Organizations
Organizations

Goals

Structure

People

Chapter 1

Supervise
Others
Top
Managers
Middle
Managers
First-Line
Managers
Operative Employees

Work
on Jobs

The Levels of an Organization

Chapter 1

How Do We Define
Management?

Ends
Effectiveness
Goals

Low
Waste

High
Attainment

Chapter 1

Goal Attainment

Resource Usage

Means
Efficiency

Planning

Organizing

The Process
of Management
Leading

Controlling

Chapter 1

The Roles of
Management

Decisional

Informational

The Mintzberg
Studies

Interpersonal
Chapter 1

Is The Managers
Job Universal?
Level in the Profit Versus
Organization
Non-Profit

Chapter 1

The Roles That Managers Play

Small Firms
Spokesperson

Importance

Large Firms

High

Resource Allocator

Entrepreneur
Figurehead
Leader

Moderate

Disseminator

Low

Chapter 1

Liaison, Monitor
Disturbance Handler
Negotiator

Entrepreneur

10

Contemporary
Management Issues
Decision
Making

National
Borders
Chapter 8

Handling
Change
11

Conceptual

Interpersonal

General Management Skills

Technical

Political
Chapter 1

12

Specific Management
Skills
Handling conflicts
Motivating employees
Solving problems
Handling information
Growing and developing
Controlling the environment
Organizing and coordinating

Chapter 1

13

Management Competencies
Management Charter Initiative (MCI)
Initiate and implement change and improvement
Monitor, maintain, and improve delivery
Monitor and control the use of resources
Allocate resources effectively
Recruit and select personnel

Chapter 1

14

Management Competencies
Management Charter Initiative (MCI)
Develop teams, individuals, and self
Plan, allocate, and evaluate work
Create, maintain, and enhance relationships
Seek, evaluate, and organize information
Exchange business information

Chapter 1

15

Management Issues

The Importance
of Management

The Study
of Management

Chapter 1

16

Management and
Other Disciplines
Anthropology
Economics
Philosophy
Psychology
Sociology
Political Science

Chapter 1

17