ATTRITION PROBLEMS RELETED TO SKILLED EMPLOYEES

IN SERVICE SECTOR WITH SPECIFIC REFERENCE TO

IKYA HUMAN CAPITAL SOLUTIONS,BANGALORE

Guide: Prof Nagasubba

Reddy
RVIM,
Bengaluru

By: Sagar Hanchate

141GCMD098

Introduction
The company Quess provides business solutions in space of Human resources, Engineering,
global technologies and facilities management, Company is Head quarter in Bengaluru.
Multinational, Fairfax Financial Holdings Group. It is held through Indian listed subsidiary,
Thomas cook private limited. Quess is a part of $37+billon (as of 30th sept 2014),Amount of
INR 2500 Crore top line group holdings company is Indias leading diversified business service
group.

Company profile
Founded: 2007
Ownership: majority owned by Fairfax financial Holding through TCIL
Current head count: ~1,00,000 Employees
Present in: 5 countries across Asia & North America.
The head quarter is in Bengaluru, they provide world class HR services through company
owned offices across India over 5000+ locations, including leading MNCs and large
Indian firms across industries. The company recruits and retains the right talent which is
critical to stability and success to any organization. Around 60,000 professionals enhance
Their careers every year.

Background of the Problem

5 Problems That Every Recruiting Company Faces Today
Finding the Right Candidates
Candidate competition
Speed
Antiquated Search Tools
An Influx of Ineffective Recruiters

Objectives
To study different reasons for attrition.
To study the needs of the Ikya workers.
To know level of satisfaction after providing all the welfare facilities
To provide suggestion to the company.
To know how to reduce the turn over cost by retaining employee.
To study how to retain the employees at Ikya.

Methodology
The type of research design to be used for this study is descriptive research design.
Descriptive research design
A descriptive study involves formulating the objective of study, the population and
selecting a sample, designing methods for data collection and analysis of data.
Descriptive studies aim at portraying accurately the characteristics of particular group or
situation. Descriptive research is used to obtain information concerning the current status
of the phenomenon to describe what exists with respect to variables or condition in a
situation thus the descriptive research design is used to understand the current status of
employee.

Tools for data analysis

After collecting data, tools are used for analysing the data and results are obtained. From
the obtained results, finding and suggestions can be done. The tools used in this project
for analysis are.
Graphs
Charts

Analysis
Contributing goals towards organization.
7% of employees said that they always contribute goals towards the organization, of 17%
often, of 46% sometimes,20% rarely 10% never.
Satisfaction of employees towards their salary
10% of employees said that they have excellent salary, of 26% good salary, of 37%
fair, 24% poor, 3% said very poor salary.
Company provides benefits
13% of employees said that company provides excellent benefits, of 7% good benefits, of
30% fair, 27% poor, 23% very poor

Likes of the employees every day at work place

20% of employees said that they love it what they do in work place, of 23% they like it, of 27%
can't say, 23% dis like it, 7% said that they hate it.
Employee job satisfaction
10% of employees said that they are completely satisfied with their job, of 37% very satisfied, of
20% moderately satisfied, 23% slightly satisfied, 10% said that they completely dis-satisfied.

Employees opinion on organizations culture

23% of employees said that their organization culture is excellent, of 20% is good, of 33% fair,
20% poor, 4% is very poor.
Satisfaction of the employees to spend enough time family and friends
7% of employees said that they completely satisfied that they have enough time to spend with
family and friends, 10% very satisfied , of 20% moderately satisfied, 33% slightly satisfied, 30%
said that it they completely dis-satisfied.

Findings
Ikya has consistently performing well when compared to its competitors.
Employees are the asset of the company, retained employees are loyal towards the
company.
Through the HR outsourcing activity, the organization has managed to supply
effective man power to their client organization.
The 76% of employees have rated the culture of Ikya has good.
Even after a lot of efforts, the employees reported that they were not satisfied with
the salary.
Ikya has maintained to be the best in the industry in relation to proper recruitment
strategy followed by the company.

Conclusion
Winding up the project, in an organization human resource is the most important asset
of any organization. The success of any organization ultimately depends on how
efficient and effective its manpower is. Therefore the main aim of the organization must
be to retain its talented employees for longer time duration. Moreover it improves
employee job performance and encourages employees to express their views. Capacity
and potential with the effective utilization of manpower.
Thus, organization should create an environment that fosters growth opportunities,
appreciation for the work accomplished and a friendly cooperative atmosphere that
makes an employee feel connected in every respect to the organization

Suggestions
Very few employees are comfortable with their present salary. Majority of
them has the opinion that low salary is their problem in their organization. So
the company is suggested to provide salary, which satisfies its employees at
least to some extent.
Many employees suggest improving working environment and employees
motivation in the survey. So the company should give attention to the factors
which it can improve itself internally.
Hiring candidates with the right job qualifications and behavioural
competencies will improve the chances for a better job fit and thus enhance
productivity.

Thank you