Fault Management

Alarm Workflow Perspective

Acked alarms
All active alarms that have been
acknowledged by an operator

New alarms
All new alarms that
are reported from the
managed network

Cleared alarms

Cleared & acked

All alarms that have

been cleared

All alarms that an operator has

acknowledged as cleared

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Time Slider histogram For Alarms

The Time slider shows a histogram of the number of alarms occurring along
the time axis

It is possible to expand this time interval, or to zoom in for a further detailed

histogram

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Fault Management - Basis

Alarm Severity are represented by colors

Alarms can be seen from the Tree view, Map view or from Logical view
To see details, right click on the item, Fault and then Current alarms.
To see previous alarms from the data base, right click on the item, Fault
and then Historical alarms.

Map view
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Logical tree view

Geographical tree view

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Fault Management Tasks

Alarm acquisition in the form of notification reception from NEs

Display network alarm status in many different ways
Coloring of graphical objects in the network views
Display new (un-acked) alarms and old (acked) alarms
independently.

Propagation of the highest severity level upwards in the

network display hierarchy.

Display alarm summary count

Display current alarms
Alarms acking, unacking and commenting
Audible notifications upon severity level increase.
Display historical alarms; specify advanced filters/queries.
Customize alarms for selected NE types (alarm text, severity
and blocking) for a selection of NEs through alarm templates.

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Alarms Severities / Colors

Normal Condition
Gray

No alarms or warnings have

been reported from the
network element.

Priority 8 in the list of

severities

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Alarms Severities / Colors

Information

White

A notice from the NE, which

is not connected to any
error situation, e.g. a
confirmation.
Priority 7 in the list of
severities
Example: User logged in

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Alarms Severities / Colors

Indeterminate Condition
Pink

The network manager cannot determine the severity of an alarm.

Priority 6 in the list of severities

Example alarm: Lost Contact
When no contact has been made with the network element, NetMaster cannot
determine the correct status of the alarms on the NE, as alarms are currently no
longer being received.
Possible causes:
- Communication Ports
- Managements cables/connections
- SU/Control unit
- Link down, etc.
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Alarms Severities / Colors

Warning Condition
Yellow
Indicates the detection of a
potential or impending fault
that will affect the service,
before any significant effects
have been felt. Action should be
taken to further diagnose and
correct the problem in order to
prevent it from becoming a more
serious fault that will affect the
service.

Priority 5 in the list of

severities

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Alarms Severities / Colors

Minor Alarm

Brown

Indicates the existence of a

condition not affecting the
service, but that requires
corrective action in order to
prevent a more serious
fault.

Priority 4 in the list of

severities

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Alarms Severities / Colors

Major Alarm

Orange

Indicates that a condition

affecting the service has
occurred and urgent
corrective
action is required.

Priority 3 in the list of

severities

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Alarms Severities / Colors

Critical Alarm

Red

The most severe alarm. It

signifies that a condition
affecting the service has
occurred and immediate
corrective action is
required.
Priority 2 in the list of
severities

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Alarms Severities / Colors

Loss of Connectivity

Blue

Indicates that no contact

has been made with the
network element. The
communication settings
should be checked in order
to obtain contact with the
element.
Priority 1 in the list of
severities

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Alarm states

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Active: When a clearable alarm is raised for the NE.

Acked: When a clearable alarm is being followed up. Its possible to

add a comment to the alarm.

New: A clearable alarm which is currently active and has not been
acked is called a "new alarm".

Cleared: When the fault condition disappears from the NE the

alarm becomes "cleared" and the NE sends a "clear" signal to
NetMaster. The alarm then go to Historical Alarm list in the
database.

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Alarm states. View examples

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Alarm states. View examples

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Alarm status
Alarm State & Severity

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Directly in GUI
Alarm Summary
Alarm Count
Detailed Alarm List
Historical Alarms

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Alarm information on topological objects

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Alarm indication in map view

4 Major alarms
+ less severe alarms
coming up.

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Alarm indication in map view

1 minor alarm not acknowledged
+ other less severe alarms

4 Major alarms acknowledged

Indicated by outline colour

4 Major alarms
acknowledged

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Report Generator

PDF File,
MsOffice
document

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GUI
Viewer

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Network Time Synchronization

Enabling
synchronization from
system preferences

Selecting NEs to be
synchronized

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Thank You