INFORMATION SYSTEMS

ANUREEM (306)| MANIK (316) | PRAVEEN

(326)| NAGENDRAN (336) | SHUBHAM (346)
| KIRAN (356)

INTRODUCTION
One of the largest consulting, technology and outsourcing companies of
the world
Presence in over 40 countries across the globe with around 150,000
employees
Known for providing reliable technical and business solutions to its
clients
Helps businesses to sharpen their competitive edge through various
transformation programs
IT systems form an integral part of the organization for providing
solutions to clients
Extensively uses Information systems to drive business excellence and
speed up innovations

CASE FACTS
INTERNAL
Needed to standardize Finance and
Accounting (F&A) operations across its
various business units
Standardize and automate collection process
Improve Days Outstanding receivables
Segment clients and make clear collection
strategies
Improve visibility of disputes and enhance
reporting
A solution that can address all challenges and
imbibe discipline in F&A department

EXTERNAL
Change existing ERP based collection
management platform in Office
Depot
Current product module did not
permit collection agents and dispute
resolvers to get vital information
needed
Management lacked the ability to
proactively monitor its distribution
systems performance
Client collaborated with Capgemini to
find a solution to this problem

SOLUTION TO THE PROBLEM - WEBCOLLECT

Order-to-Cash service
Leading solution for debt collection
Transforms and simplifies the process of
automating receivables collection
management
Delivers platform independence and
supports integration to backend systems
like SAP, Oracle, PeopleSoft
Incorporates best practice processes,
industry leading tools, and expert
operational services
Supports delivery networks across the
globe

INTERNAL IMPLEMENTATION
METHODOLOGY USED
Companys proprietary global enterprise model (GEM) was selected to be
used for streamlining and standardizing purposes
GEM is used in streamlining end to end processes
Finance and accounting, procurement, supply chain, metering, and customer
operations management.
Provides consistent high performance
It includes global process model (GPM) known for its best in class processes

EFFECTIVENESS OF IS USING FOUR LENSES

INTERNAL
DECISION MAKING USING IS

ENABLING TECHNOLOGIES FOR

DIGITISATION

Grade Mix: Having the right team structure and

personnel to perform and supervise activities

Follows MIS infrastructure framework to support

operations, change and environment

Location Mix: Global delivery networks right

configuration to deliver more reliable services

Data at the back end maintained through the

hybrid cloud

Competency Model: It provides the optimum mix of skills

and capabilities required to deliver to the customers
Global Process Model: The processes used are best in
class; thus enable transition and deliver consistent, high
performance
Pricing: Comprehensive set up options are available to
align performance with the desired business outcomes
Technology: It provides complete set of tools of pretemplated applications to drive improved efficiency and
effectiveness

Fully centralized visibility of disputes status and

root cause analysis for each and every nonpayment
Collection back office tasks integrates with front
end customer-facing executives through the use of
light users module
Reports module gives real-time progress
monitoring
Gives the users access for engagement staff, and
provided real-time insights on account status

EFFECTIVENESS OF IS USING FOUR LENSES INTERNAL

IS STRATEGY AND ETHICAL
CONSIDERATIONS

BUSINESS PROCESSES & IS

DEVELOPMENT

Capgemini strictly follows the ethical

guidelines of information secrecy,
governance, management and
compliance

Automating cut down the number of open

AR positions by 20%

GEM allowed the system with protected

password, well defined roles, secured
data transfers, profiling based on role,
efficient control of user access, and
encryption of payment-related
correspondence ensured a high-level of
security and concealment of clientrelated information

The solutions offered cross-organization

visibility to users

Gain in organic free cash flow amounting

to 668 million in a single year.

Data analytics and collection schemes

improved transparency in collections
Drastically reduced bad debt write-offs
Ensured an optimal level of cash estimate
accuracy

EFFECTIVENESS OF IS USING FOUR LENSES

- EXTERNAL
Decision Making using IS

Enabling Technologies for

Digitization

Enhanced recovery and

collection performance
Better management of user
activity helped Office
Depot to bring stability to
portfolio
Improved monitoring of
productivity and
penetration targets

System driven account and

transaction level follow-ups
Webcollect O2C Pro also
supports multi-currency
clients, with user interface
available in many
languages
Paperless environment
offered is compatible with
all forms of electronic
documents

EFFECTIVENESS OF IS USING FOUR LENSES

- EXTERNAL

Ethical Considerations
Any inventory backlog is
immediately communicated to
the company by the tool
Protects client transaction
information from its internal
employees
A/R, being short term, are
aided by the safe and reliable
platform

Business Processes and IS

Development
Managers can now submit and
approve multiple disputes,
credit memos and changes all
at once
Sharing workload in the
company and managing parts
of collection processes at
several global locations
Integration of people, process
and technology by optimizing
service delivery strategy

ANALYSIS OF THE EFFECTIVENESS

In-House Environment

External Environment

Ready made template, value to the

process

Web collect O2C pro supported

paperless environment

Structured and equally effective

Platform-agnostic nature

Reduction in bad debt write-offs

driven by analytics

Industry best practices through

hierarchal workflows

Increase in organic free cash flows

Flexible account methodologies

guiding users

Use of Information Systems has enabled Capgemini in providing better solution to their customers or clients, who in
turn try to use this effectiveness in positive manner and trust in Capgemini with their solutions

GROWTH STRATEGIES
High level encryption require more intelligent systems

Big Data and IOT use big data to improve internal parameters like
performance management, appraisals

Use technology solutions that offer the best value for money

Capgemini should also look at pricing mechanisms that support

attaining business outcomes aligned with overall strategy

THANK YOU