Service Contracts

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reserved.

Overview of Oracle Service Contracts (SC)

Tracks Warrenties,extended warranties and service agreement
Most software companies only track service agreement
Actions: Renew and terminate service contracts

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Standard Oracle Application Flow

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Contract Maintenance

Contract Management Service Contract is created ,Various Management

activities can be performed on the Service Contracts.

Update : Oracle Version control tracks changes made to contracts

Cancel : Contracts may be cancelled for various reasons. (Cancelling only

applies to contracts not yet signed Customer declines renewal )

Terminate : Contract is ended prior to expiration date.

Renew : Contract can be renewed at any time for a future period.

Delete :Contract is removed. Only contracts not signed can be deleted.

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Contract Statuses
The status of a contract is a label identifying where the contract stands in its life
cycle.
Entered : The contract is currently being edited and has never been approved.
Signed : The contract is approved but not yet effective.
Active : the contract is approved, signed and effective.
Expired : The contract was active, but not effective any more.
Terminated : The contract was active, but was terminated by party before the
contract expired

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To Create a Contract
1. Log in under theService Contracts ManagerorService Contracts Userresponsibility.
2. Navigate toContract Administration, and then selectLaunchpad.
The Oracle Contracts window appears.
3. SelectNewfrom the Tools menu.
The Create a New Contract window appears.

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Concurrent Programs :
NAPP SO-36 Contracts to Vantive - Re-trigger Contract
Napp: IF-0010 Service Contracts to SAP - Publish Warranty

Staging tables:
NAPP_STG_PUBLISH_WARR_HDR
NAPP_STG_PUBLISH_WARR_LINES

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Programs And Custom Tables

Program Name

Execution File Name

Description

NAPP SO-36 Contracts to Vantive - Re-trigger

Contract

NAPP_SO36_RGRT_EVT.REGENERATE_
EVENT

This is used to re-trigger the Contract by updating

contract lines' last update date by 1 sec

NAPP SO-36 Contracts to Vantive - Re-submit

Event

NAPP_SO36_ORA_VANT.RESUBMIT_EVE
NT

This is make MVLOG status to NULL such that

outbound program picks up the entry

NAPP SO36 Service Contract Staging table

Purge Process

NAPP_SO36_ORA_SAP.PURGE

This is to purge the data from mvlog tables and

staging table

Napp: IF-0010 Service Contracts to SAP Publish Warranty

NAPP_SO36_ORA_SAP.PUBLISH_WARRA
NTY_TO_SAP

This program validate the mvlog entries and

stages data for SAP

Table name

Description

OKC.MLOG$_OKC_K_HEADERS_B

Mvlog of OKC_K_HEADERS_B

OKC.MLOG$_OKC_K_LINES_B

Mvlog of OKC_K_LINES_B

OKC.MLOG$_OKC_K_ITEMS

Mvlog of OKC_K_ITEMS

BOLINF.NAPP_SO36_PUBLISH_WARRANTY

Temporary Table to capture the all the serial numbers to be staged for a event

BOLINF.NAPP_STG_PUBLISH_WARR_HDR

Table to stage all the contract level detail for each event

BOLINF.NAPP_STG_PUBLISH_WARR_LINES

Table to stage all the contract line and corresponding Serial Numbers

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Database Diagram Of Custom tables

OKC_K_HEADERS_B
*ID

*Dnz_chr_id

.
MLOG$_OKC_K_ITEMS
ID

Event Id

*Dnz_chr_id

ID

OKC_K_ITEMS
ID

.
MLOG$_OKC_K_LINES_B

ID

Cle_Id

OKC_K_LINES_B

Event Id

NAPP_SO36_PUBLISH_WARRANTY
ID

*Event Id

Header_id

Line Number

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NAPP_STG_PUBLISH_WARR_HDR

Header_id
NAPP_STG_PUBLISH_WARR_LINES

trans_id

trans_id

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Flow for Staging Serial Numbers

Flow Staging Serial Numbers
Start

Get all the contract line for

current evevnt id

For Each Contract Line

Get top Instance

Stage all the non level 1

serial numbers under the
top instance

If item is
storeVault
item

Yes

No

Get First Serial Number

below top

Stage all Non level 1 Component

serial Numbers

Stage Top Serial

Number if it is not
level 1

Return -2

If no nonlevel 1 serial
number found

No

If No serial
number found

Yes

Yes

If No
componeny
Serial
Numbers
found

Return -1

Return event id

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Q& A

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