1.2 - FINAL OSA Xweek EMEA - Order-To-cash Overview & MultiChannel

EMEA OSA XWeek
Supply Chain Management

R11
(March 14 17)
Mark Carson
Product Strategy Director
SCM
Order-to-cash and Multi-channel with Order Management

Cloud
March 14, 2016
Safe Harbor Statement

The following is intended to outline our general product direction. It is
intended for information purposes only, and may not be incorporated
into any contract. It is not a commitment to deliver any material, code,
or functionality, and should not be relied upon in making purchasing
decisions. The development, release, and timing of any features or
functionality described for Oracles products remains at the sole
discretion of Oracle.
Copyright 2015, Oracle and/or its affiliates. All rights reserved. |
OBJECTIVES for your Session

Understand the trends driving Order-to-cash
Understand major product differentiators and roadmap
Effectively position Order-to-cash Cloud
Copyright 2015 Oracle and/or its affiliates. All rights reserved. |
Order Management Trends
Channel
Proliferation
Increased Fulfillment
Complexity
Time to
Market Pressure
Customer Experience
Expectations
Obstacles to Fulfilling the Promise of MultiChannel
Systems
Integration
Process
Orchestration
Optimizing
Performance
Multiple order capture

systems
Multiple systems
Making the best choices
Multiple fulfillment
systems
Multiple parties
Measuring customer &
product profitability
Changing landscape
(M&A)
Strategy without Execution Leads to

Longer Order
Lead Times
Lower Customer
Satisfaction
Higher Inventory Costs
More Returns
Lost Sales
Lower Profitability
Information Technology Trends
Reduce Cost &

Complexity
Scalable &
Secure
Flexibility Keep Up Empower Knowledge

with the Business
Workers
Knowledge Check
Which of the following are order-to-cash trends?
a) Increasing fulfillment complexity
b) Channel expansion
c) Decreasing time to market
d) Higher user experience expectations
e) All of the above
Answer: e)
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Confidential - Oracle Internal

Order-to-Cash with Oracle SCM Cloud

Maximize order fulfillment performance
TRANSPORTATI
ON PLANNING
ORDER
PROMISING
SHIPPING &
INVENTORY
COMPLIANCE
SCREENING
EXPORT /
IMPORT
DOCUMENTS
TRANSPORTATI
ON EXECUTION
ORDER
CAPTURE
Capture
INVOICE &
COLLECT
Promise
Order
Configurator
Global Trade
Global Order
Managemen
Managemen
Promising
t
t
Maximize customer service levels
Minimize order lead times
Mitigate supply chain risk
Orchestr
ate
Transportati
Inventory
on
Managemen
Managemen
t
t
Minimize
logistics costs
10
Integrate the entire Order-to-Cash process

Integrated cloud processes
Seeded Integrated cloud

processes with simplified set
up
Order-to-cash
Quote-to-cash (with CPQ)
Drop-ship
Back-to-back
Configure-to-order
Internal orders
Web services to leverage
existing systems or other cloud
applications
11
Oracle Order Management Cloud

Multi-channel order-to-cash orchestration
Global
Order Hub
visibility
across
all channels
Web
Call Center
Stores
Partners
EDI / B2B
Mobile
ORDER MANAGEMENT
CLOUD
Internal DC
3rd Party DC
Supplier
Stores
Finance
Orchestrate
global order
fulfillment
across
all sources
12
Order Management
Capture Orders and Orchestrate Fulfillment
Create, Revise and Return Orders
Select products, price, view availability &
validate
Manage order revisions and return orders
Orchestrate Fulfillment
Create
Orders
Enrich, Route
& Orchestrate
Utilize flexible business rules for order

enrichment, process selection & routing
Implement configurable fulfillment
orchestration processes
Manage Exceptions
Monitor orders for exceptions with
configurable jeopardy conditions
Automate change order management
View Status &

Manage
Exceptions
13
Key Value Areas

Complete Order-to-Cash Cloud
Solution
End-to-end
integration across Oracle order-to-cash related
cloud applications
Pre-seeded processes for simple and advanced fulfillment
flows
Support for simple, configured and service products
Multi-channel Commerce Cloud Solution

Manage all orders on a single platform
Orchestrate order execution without capture / fulfillment
systems replacement
Establish cloud platform for future migration and growth
Optimize Fulfillment in an ever changing

Fulfillment Network
Centralize Order Promising
Profitable to Promise Order Promising
Comprehensive Availability Picture
Increase sales staff

productivity
Lower I.T. complexity
Faster time to market
Reduce fulfillment
errors
Lower I.T. costs
Increase innovation
Reduce order lead times

Meet promise dates
Lower Inventory Costs
14
Knowledge Check
Which of the following are major order-to-cash
differentiators?
a) End-to-end integration
b) Multi-channel flexibility
c) Cloud
d) All of the above
Answer: d)
15
Program Agenda
1
Order Management Challenges
Review Major Features & Differentiators
Roadmap
Positioning
5
6
Sales Kit (Products, Playbook, Buyers)

Key Takeaways
16
Oracle Applications: Current Release and

Order Management, Pricing & Configurator
Roadmap
R11
Release +1
Order Management Cloud

Order entry, revisions &
returns
Pricing: customer
segmentation, pricing
strategies, pricing & shipping
charges, tax & returns
Multi-channel support:
integration with multiple order
capture channels and
fulfillment systems
Configure-to-Order fulfillment
Configurator Cloud new
product

Visual rule builder
OAGIS support for EDI
Event driven email status
updates
Print Order
ICS for front end services &
business events
OSN integration
Change order services
Commerce integration*
eBS integration*
Release +2
Price adjustments, overrides,
Approvals
Credit check
Credit card payments
Transportation integration
Trade compliance with GTM
Extensibility & PaaS enablement for
Pricing & Configurator
Configurator CPQ & Commerce
integration
Order-to-Cash landing page
(dashboard)
Pricing for Internal Orders

(SFO)
Configurator extensions
Restricted to event use only.
The above is intended to outline our general product direction. It is intended for information purposes only,
and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or
functionality, and should not be relied upon in making purchasing decisions. The development, release, and
timing of any features or functionality described for Oracles products remains at the sole discretion of
10/15/2015
Restricted to event use only.
Copyright 2015 Oracle
and/or its affiliates. All rights
CPQ
Sales Order, Order

Status, Change Order
Commerc
e
Sales Order, Order

Status, Change Order
EDI
Other
Order, Ship, Bill, Receive,

PO and Order Status
Orders & Order Status
Order
Mgmt Cloud API
GatewayOrder & Order Status

or OHS
(Partner)
EDI Order
XML Order
Customer
Specific
Customer
Specific
Credit
Check
Cloud
(Ship, PO, Inv,

AR)
Fulfilment
Capture
Order-to Cash Integration Roadmap
OTM/GTM
EBS
Other
Payments
Financials
Oracle Integration
Cloud Service
Available now
Planned This Year
Future Release
18
eBS Sample Integration - Features

Product Types
Standard items
Configurations (PTO & ATO)
Status updates
Order status updates (booked, awaiting

shipping, shipped, closed, cancelled)
Kits
Schedule ship date and arrival dates
Ship sets
Line splits due to partial shipment (back

order) from EBS
Order Operations
Application and release of holds
Add new order lines
Cancel order/ lines
Change quantity, product

configuration, pricing
Other category of order line attribute

Cloud or EBS
updates such as ship method,
Release versions
addresses, contacts
Splits
Order Management Cloud R11
Referenced returns
EBS 12.1.3
Change hold
Additional type of holds
Synchronize customer information
Schedule orders in Order Management
Order Management Services

Template
Task
Fulfillment
Order
Order
Receive
Invoice
Order
Status
Reservation
ATP
Receipt
Events
Payments
API
Pause
Order Gateway
Mgmt Cloudor OHS
Schedule
Credit
Check
Events
Compliance
ATP
Pricing
Payments
Configurator
Credit
Check
Fulfillment
Capture
Shipment
Compliance
Transport
Future Release
20
R11 Workarounds
Feature
Workaround
1.Rely on the upstream capture system for
credit checks prior to booking
2.Create an integration between OM task
layer and Financials web services for credit
check during fulfillment orchestration (e.g.
before shipment)
1.Rely on the upstream capture system for
handling credit card entry & validation.
2.Create an integration using between OM
task layer and Financials payment web
services to re-validate/collect during a
fulfillment process (e.g. before shipment)
Notes
Orchestration process will stop if cc fails
and a Jeopardy condition will be raised.
Orders cannot be put on hold
programmatically.
Create an integration between OM task layer

service and GTM web services for
Compliance Check
compliance check during fulfillment
orchestration
Create an integration between EDI doc that
EDI
will translate, parse and load orders into OM
import capture web service
Orchestration process will stop if cc fails

and Jeopardy condition will be raised.
Orders cannot be put on hold
programmatically.
OAGIS/CMK solution in R12
Credit Check
Credit Card
Payments
#2 assumes the validation ID would have

been passed from an upstream capture
system
21
R11 Workarounds
Feature
OTM
Subscriptions
Lifecycle
Workaround
Use task layer service to call OTM web
services to send orders and receive delivery
updates during fulfillment orchestration
1.Integrate with another application (e.g.
Infovity) or a PaaS application
2.Rely on the capture system to enable
upgrades/downgrades
Notes
EFFs are required for updates
22
Available Now - Subscriptions

Captur
e
Fulfillme
nt
New Orders
Cancellation
Billing
Periods
Pricing
1
2
New Orders
Cancellation
Billing
Periods
Pricing
CPQ
New Orders
Cancellation
Pricing
CPQ
Other
OM
Finance
Other
OM
API
Gateway
or OHS
API
Gateway
or OHS
Finance
Digital
Enablement
Systems
Rev Rec
Invoicing
Digital
Enablement
Systems
Rev Rec
Invoicing
eBS
Requires
Integration
I
Services Cloud OTC Vision R13+

Captur
e
Fulfillme
nt
MDM
Subscriptions
CPQ
Order Entry
Price
Commerc
e
Subscriptions
All Products, New/Change Orders
Coverages
Upgrades/Downgrades
EDI
Other
Order Import
Status
Order Entry
Price
Goods
OM
Other
Contracts
Digital
Enablement
Systems
Service
Contracts
Billing
Renewals
Assets
API
Orchestration
Gateway
Routing
Exception
or
OHS Mgmt
Change Mgmt
Goods
Finance
Procuremen
t
Inventory
Rev Rec
Invoicing
Knowledge Check
Which of the following statement are true for
R11?
a) Partners can implement credit check and
EDI solutions
b) Subscription flows are partially supported
c) Oracle will provide sample integration for
Commerce and eBS
d) All of the above
Answer: d)
25

Target Account Profile

Order-to-Cash
Company Size
Mid-size companies
Subsidiaries of larger enterprises
Industries:
High-Tech
Industrial Manufacturing
Software
Retail
Communications (h/w)
Others
Business Characteristics
Multiple sales channels direct sales, ecommerce, etc
Products standard items, kits, pick-to-order,
configure-to-order
Subscription Services one-time & recurring (not
requiring fulfillment) e.g. software
Simple or complex fulfillment e.g., multiple ERPs
or 3rd party fulfillment systems
I.T. Characteristics
Preference for Cloud applications
Current Oracle Cloud customer (CX, ERP, HCM)
Heterogeneous legacy I.T. environment (e.g., mix
of on-premise ERP systems) looking for Cloud
migration path
Copyright 2015 Oracle and/or its affiliates. All rights reserved.
Oracle
| Confidential Internal
27
Balancing Your External and Internal Factors
INNOVATE AT THE EDGE

(Co-Existence)
COMPLETE
TRANSFORMATION
(Cloud Transformation)
OPERATIONAL EXCELLENCE
(Consolidation & Hosting)
DIVISIONAL MODERNIZATION
(Two-Tier ERP/SCM)
Ability to
Change
Rate of Industry Change

28
Sales Plays All Cloud

Order-to-Cash
Sell Order Management Cloud along with other Oracle cloud apps (e.g. Inventory,
Procurement, Finance) for an end-to-end order-to-cash solution
Want complete order-to-cash solution on the cloud
Typically have outsourced fulfillment, manual process or home grown legacy system in need
of replacement
Microsoft Dynamics or NetSuite are typical competitors.
Industries include small and medium companies in high tech, manufacturing, retail
Examples include Propak, Beauty & Luxury
Single or multi phase implementations, usually not coexistence. Procurement and
Financials implementations may be underway.

Oracle
29
All in Phased Rollout

Captur
e
Fulfillme
nt
All order lines

Finance
Procuremen
t
Inventory
Order Entry
Configure
Price
OM & Orchestration
Routing
Mgmt
GOP Exception
API Mgmt
Change
Cloud Gateway
or OHS
MFG
Planning
Central
Implement
Future Phase
On-premise ERP
Other System
30
Sales Plays Multi-channel

Order-to-Cash
Sell Order Management Cloud for multi-channel order

management, including non-Oracle order sources and
fulfillment systems.
Have multiple order capture and fulfillment systems
Want a cloud solution for the front end and continue to leverage ERPs for mfg and
fulfillment
Companies often have SFA (Oracle or SFDC), CPQ and eBS, SAP ERP and are planning to add
Commerce
SAP is the main competitor and sells the grand vision of all in one cloud solution
Cloud is just hosted on-premise
Not flexible to support non-SAP systems across order-to-cash
Examples Stryker, Eaton, Schneider Electric, GE Oil & Gas.

Commerce is usually an existing install or under implementation. Examples are DSW,
Oracle
Sonae.
31
Order-to-Cash Case Study

Description
Co-existence with phased roll-out
Customer
Profile
Legacy ERP with manual and different processes to support different product
lines
SFA with quoting (CPQ) in implementation underway
Live on HCM, Marketing
Industry
Large software company that also sells hardware
Strategy
First phase to sell all products through a single interface, target 2017
Integrate centralized order management with quoting and ERP to orchestrate
product fulfillment
Maintain legacy eBS ERP for hardware fulfillment
Replace eBS with Cloud Manufacturing, Planning, Inventory and Direct
Procurement in 2018
Goal
Create a single automated ordering platform across product lines for improved
sales productivity, streamline new process introduction and pricing release, lower
back office support and higher
data quality
Oracle
| Confidential Restricted
32

Captur
e
Leads &
Opportunity
Configure
Price
Quote
Contracts
Fulfillme
nt
MDM
SFA
Non-hardware order lines

EDI
Order Import
Status
Orchestration
Routing
Exception Mgmt
API Mgmt
Change
OM &
GOP
Cloud Gateway
or OHS
Non-hardware order lines

Initial Implementation
Future Phase
On-premise ERP
Other System
Procuremen
t
Inventory
CPQ
Commerc
e
Finance
Hardware Order Lines
Indirect
e.g. CD,
documentation
MFG
Planning
Central
Custom
Digital
Enablement
Systems
eBS
Planning
Procurement
Mfg
Inventory
Field Service
Additional Discussion Points

Integration with CPQ
What type of change orders and where they happen
Strategy for pricing and configurator across CPQ, Cloud OM and eBS
Timing of features in OM
Install base not available
Other features required in R12 credit check, compliance, manual price overrides
eBS process would be kept in tact for mfg and service to avoid overly complex
integration with cloud
Planning, manufacturing, direct procurement, shipping, field service, install base would remain in
eBS
Cloud Inventory would be used for shippable products not processed by eBS
Cloud Procurement for indirect
Link to Financial Cloud for GL and reporting
Software and services integration

Copyright 2015 Oracle and/or its affiliates. All rights reserved.Oracle
Confidential Restricted
Primarily legacy systems for software license
enablement and subscription| billing
34

Description
Co-existence with phased rollout by business unit
Customer
Profile
Industry
Large commercial division in oil & gas spare parts & repair
Strategy
Phase 1 Configure, Price, Quote and Service

Phase 2 Commerce, consolidated invoicing, rationalize ERPs
Phase 3 Roll out platform to other regions
Goal
Single face to customer in the regions

Driving regional growth while effectively managing resources and regional
priorities
Driving operational efficiencies across current P&Ls in a multi modal site
Many ERP systems, inconsistent customer interaction across regions and

product lines
Pilot region for cloud adoption

Oracle
35

Captur
e
Leads &
Opportunity
Configure
Price
Quote
Contracts
Fulfillme
nt
MDM
SFA
All order lines

Order Import
Order Status
Availability
EDI
Future Phase
On-premise ERP
Other System
Procuremen
t
Inventory
CPQ
Commerc
e
Finance
OM &
GOP
Cloud
Global Order
Promising
Orchestration
API
Routing
Exception
Gateway Mgmt
Change Mgmt
Indirect
Regional stock
Planning
Central
Service
Tickets
or OHS
Specific order lines
ERP
ERP
ERP
ERP
ERP
Planning
Procurement
Mfg
Inventory
Repair
Additional Discussion Points

Capture Systems
CPQ, Commerce would support direct and web channel. EDI would go directly to Cloud OM
Would like to centralize configurator and pricing engines
Division of functional between Cloud and legacy ERP

Cloud financials used for consolidate invoicing, ERPs would keep the other financials functions
Cloud Inventory would hold local stock inventory, ERPs all other
Cloud Service would only support tickets, true repair would be executed in the ERP
Global Order Promising will be used to collect/consolidate availability across the ERPs
Areas that would move to cloud at a later point as the footprint matures
Integrated business planning, cost out modeling, supplier life cycle, quality
Innovation management would be cloud
Copyright 2015 Oracle and/or its affiliates. All rights reserved.Oracle

|
Confidential Restricted
37
COMPLETE
COMPLETE
TRANSFORMATION
TRANSFORMATION
Description
Co-existence moving to all cloud
Customer
Profile
Services for fleet vehicle management, e.g. tracking, routing, maintenance, and
monitoring
Three main product types hardware device with associated mounting kit(s),
SaaS based Software Services and Professional Services
Already own Cloud HCM, Projects, Inventory, Procurement, Revenue
Management, Finance, and Planning and Budgeting
Industry
Large software company that also sells hardware
Strategy
First phase to enable order management SFDC as capture system,

orchestration all product types, legacy system maintained for subscriptions,
projects used for consulting work
Later phases include manufacturing, ,planning and additional channels, e.g. EDI,
Commerce, CPQ
Goal
Migrating off older legacy custom systems to improve usability, flexibility and
performance
Oracle
38
Telogis Phase 1 Order Management

Captur
e
Leads &
Opportunity
Fulfillme
nt
MDM
Oppy HW, SaaS SFW, Services
Hardware
SFDC
Commerc
e
EDI
CPQ
Procuremen
t
Inventory
Order Import
Status
OM
Cloud
Orchestration
Routing
Exception Mgmt
API Mgmt
Change
Gateway
or OHS
(Oracle or
other)
SaaS SW
Future Phase
On-premise ERP
Other System
Finance
Consulting Services
MFG
Planning
Central
Revenue
Manageme
nt
Custom
PPM
Digital
Enablement
Billing
Project
Billing
Sales Plays Standalone OM

Order-to-Cash
Sell Order Management Cloud standalone for simple or

multi-channel environments
Want an orchestration solution with or without legacy capture systems
Typically have existing back end for fulfillment ERP or other (e.g. retail)
May require GOP
Industries include med-large high tech, mfg, retail
Examples include Van Hessen (JDE) & DSW (retail systems)
Standalone Retail
Captur
e
Fulfillme
nt
All order lines
Commer
ce
Other
Retail Applications
New Orders
OM & Orchestration
Routing
Mgmt
GOP Exception
API Mgmt
Change
Cloud Gateway
Promising
or OHS
Implemented
Future Phase
On-premise ERP
Other System
41
Complete Support and Eco-System

EARLY ADOPTER PROGRAM
Oracle Executive Sponsorship
ECO-SYSTEMS
Complete support for Oracle
Community
Partnership and collaboration with Development
Co-development partnerships with SIs
Comprehensive implementation
Advanced insight, earlier access and knowledge transfer
Training
Partner add-on solutions on
Materials in advance of General Availability
Marketplace
Co-marketing opportunities
Program Manager assigned
Oracle Confidential Internal
42
Knowledge Check
Which of the following are order management
sales plays?
a) All cloud
b) Multi-channel
c) Standalone
d) All of the above
Answer: d)
Confidential - Oracle Internal
43
B2B Order Management: Product Set

Core Products
(+Pricing)
Global Order Promising
Cloud
Configurator Cloud
Related SCM Cloud Products

Inventory Management Cloud
Procurement Cloud
Planning Central Cloud
Manufacturing Cloud
Transportation Management Cloud
Global Trade Management Cloud
Related CX Cloud products

CPQ (Configure, Price, Quote) Cloud
Commerce Cloud
Related ERP Cloud Products

Financials
Copyright 2015 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
44
Price List (Proposed)

Product
Service
Service
Global Order Promising Cloud
Service
Global Order Promising Cloud
Service
Configurator Cloud Service
Configurator Modeling Cloud
Service
Monthly
Subscriptio
n Price
Metric
25
1,000 Order
Lines
350
Named User
12
1,000 Order
Lines
175
Named User
12
1,000 Order
Lines
Applies only to CTO order lines
500
Named User
Applies only to users who create/manage

item configuration models
Notes
Notes:
1. Standard term is 3 years
2. Customer-2-Cloud migration available
45
Playbook by Sales Channel for Order Capture

Specific Direct Sales or
Partner Sales solution
required?
No
Specific Web Store or Call
Center solution required?
No
EDI or order capture directly
into OMS required?
No
Other capture needs not yet
addressed?
Yes
Sell CPQ Cloud for that channel
Continue
Yes
Sell Commerce Cloud for that

channel
Continue
Yes
Sell OMS Cloud for that channel
Continue
Yes
Extend use of the solution that

most closely matches
requirements
Oracle Confidential Internal/Restricted/Highly

Restricted
46
Playbook for Order Orchestration and Fulfillment

Multiple Capture Channels,
Multiple Fulfillment Sources,
or any Cloud Fulfillment
Yes
Sell OMS Cloud for Cloud or

multi-channel order
orchestration and fulfillment
Yes
Use direct integration to

fulfillment source
No
Direct integration from that
capture (e,g CPQ) to
fulfillment source (e.g. single
instance EBS) available?
No
Sell OMS Cloud to provide

integration
47
Playbook for Configurator

OMS Cloud is one of the
configuration capture
sources?
No
CPQ Cloud and/or
Commerce Cloud are
sources?
Yes
Yes
Use the OMS Configurator

for all configured orders to
be captured in OMS Cloud
Continue
Use the CPQ Configurator

for those configurations

Restricted
48
Suggested Playbook for Configurator
(Assuming planned OMS Configurator / CPQ Cloud Mash-up

delivered)
OMS Cloud is one of the
sources?
No
Yes
Continue
CPQ Cloud and/or

Commerce Cloud are
Yes
sources?
Requirement for strong
linkage to BOM and the
detailed manufacturing
process?
No

for all configured orders to
be captured in OMS Cloud
Yes

within CPQ Cloud or
Commerce Cloud for those
configurations
Continue
Use the CPQ Configurator

for any remaining
configurations
Restricted
49
Target Buyers
Order-to-Cash
CEO/ COO/ CFO

Chief Information Officer
VP of Sales & Commerce
VP Supply Chain
Order Manager
Fulfillment Manager

Oracle
50
Chief Information Officer
Order to Cash Cloud

Discovery Questionnaire
Cares About:Qualification: Discovery Questions:

Innovation
System
Flexibility
Lower IT Cost
Fast time to
go-live
Customer
experience
Operational
efficiencies
Do your
systems
support
innovative
& flexible
business
processes
to address
enterprise
goals
/initiatives
?
Are your systems capable of supporting

flexible O2C business processes to enable
enterprise initiatives?
Does everyone have timely, consistent and
accurate visibility to order information
across business lines?
Do you have multiple order capture and
fulfillment systems?
Are you concerned about the time and cost
of implementing your SCM solutions?
Is maintaining system integrations
restricting your ability to support new
projects?
51
Order to Cash Cloud

Order Manager
Cares About: Qualification: Discovery Questions:

Productivity
and efficiency
Order Quality
Collaboration
Fulfillment lead
time
What tools
do you use
to manage
your order
accuracy
and
success?
Can you enter order & revise orders

efficiently?
Does your system alert you to manage
exception orders proactively?
How do you deal with inaccurate ship
dates and order fulfillment errors?
Do you promise orders based on
available inventory, priorities and
customer demands?
52
Order to Cash Cloud

Fulfillment Manager
Cares About: Qualification: Discovery Questions:

Orders filled on
time
Order accuracy
Fulfillment lead
time
Order
fulfillment
costs
What tools
do you use
to manage
your order
fulfillment
process?
How is your on time shipping

performance?
Can you efficiently reroute orders to
overcome supply disruptions?
Do you promise orders based on
available inventory, priorities and
customer demands?
Does your supply chain involved
complex fulfillment flows such as backto-back, drop ship, internal material
transfers?
Do you use specialized configure-toorder processes?
53
Order to Cash FAQs

Customer facing FAQ (public)
What are the functional capabilities of Oracle Order Management
Cloud?
The major functional areas of Oracle Order Management Cloud Include:
Import, Create, Revise and Return Orders ,
Import orders from other capture systems to support multi-channel
Select products (standard, configured, services), price, view availability & validate
Oracle Internal FAQ (more detailed)
54
More information & resources

Post your questions on Fusion SCM forum
It will get answered by your peers or PMs from multiple SCM teams.
Product Strategy Contacts

Order Management: Mark Carson (mark.carson@oracle.com)
Pricing & Configurator: Alison Schofield (alison.schofield@oracle.com)
Global Order Promising: Matt Johnson (matt.johnson@oracle.com)
Logistics & Order Management: Derek Gittoes (
derek.gittoes@oracle.com)
55
Knowledge Check
Which of the following statement is true?
a) Order Management is sold per user only
b) Order Management should be used for the
web sales channel
c) Cloud Configurator should be considered
when Cloud Manufacturing is used
d) CPQ should be used to support all order
capture channels
Answer: c)

|
Confidential
- Oracle Internal
56
Key Takeaways
Complete Order-to-Cash Cloud
Solution
End-to-end
integration across Oracle order-to-cash related
cloud applications
Pre-seeded processes for simple and advanced fulfillment
flows
Support for simple, configured and service products
Multi-channel Commerce Cloud Solution

Manage all orders on a single platform
Orchestrate order execution without capture / fulfillment
systems replacement
Establish cloud platform for future migration and growth
Optimize Fulfillment in an ever changing

Fulfillment Network
Centralize Order Promising
Profitable to Promise Order Promising
Comprehensive Availability Picture
Increase sales staff

productivity
Lower I.T. complexity
Faster time to market
Reduce fulfillment
errors
Lower I.T. costs
Increase innovation
Reduce order lead times

Meet promise dates
Lower Inventory Costs
57
Key Takeaways
INNOVATE AT THE EDGE

(Co-Existence)
COMPLETE
TRANSFORMATION
(Cloud Transformation)
OPERATIONAL EXCELLENCE
(Consolidation & Hosting)
DIVISIONAL MODERNIZATION
(Two-Tier ERP/SCM)
Ability to
Change
Rate of Industry Change

58
Q&A via WebEx

Q&A

1.2 - FINAL OSA Xweek EMEA - Order-To-cash Overview & MultiChannel

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EMEA OSA XWeek

Supply Chain Management

Order-to-cash and Multi-channel with Order Management

Safe Harbor Statement

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

OBJECTIVES for your Session

Copyright 2015 Oracle and/or its affiliates. All rights reserved. |

Order Management Trends

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Obstacles to Fulfilling the Promise of MultiChannel

Multiple order capture

Making the best choices

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Strategy without Execution Leads to

Higher Inventory Costs

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Information Technology Trends

Reduce Cost &

Flexibility Keep Up Empower Knowledge

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

OBJECTIVES for your Session

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Order-to-Cash with Oracle SCM Cloud

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Integrate the entire Order-to-Cash process

Seeded Integrated cloud

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Oracle Order Management Cloud

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Utilize flexible business rules for order

View Status &

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Key Value Areas

Multi-channel Commerce Cloud Solution

Optimize Fulfillment in an ever changing

Increase sales staff

Reduce order lead times

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Order Management Challenges

Review Major Features & Differentiators

Sales Kit (Products, Playbook, Buyers)

Copyright 2015, Oracle and/or its affiliates. All rights reserved. |

Oracle Applications: Current Release and

Order Management Cloud

Order Management Cloud

Pricing for Internal Orders

Sales Order, Order

Sales Order, Order

Order, Ship, Bill, Receive,

GatewayOrder & Order Status

(Ship, PO, Inv,

Order-to Cash Integration Roadmap

eBS Sample Integration - Features

Configurations (PTO & ATO)

Order status updates (booked, awaiting

Schedule ship date and arrival dates

Line splits due to partial shipment (back

Application and release of holds

Add new order lines

Cancel order/ lines

Change quantity, product

Other category of order line attribute

Order Management Cloud R11