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Periodic

Maintenance :
The Life Blood Of
The Service
Department

P.M.s Are Not All


Alike !
A PM used to
consist of checking,
changing fluids, and
simple operational
evaluations.
Hyster Company has
designed a PM plan
that goes much further
than anyone has gone
before.

When A Periodic Maintenance


Agreement Is Signed, Different
Sets Of Expectations May
Occur.
Customers
Dealerships
Yours

Interest

Technical Knowledge

Advice

Interest

Protect Customers Investment

Extend Service Life Of Equipment

Improve Customers Productivity

Reduce Maintenance Cost

Technical
Knowledge
Repairs

Performed In A Timely Manner

Spot Possible Trouble Areas


Trustworthy / Credibility
Higher Level Of Comfort

Advice
Builds On Long Term Relationship
Increase In Productivity
Focus On Core Business

Keep Your Customer Informed


Recommend Solutions
Take Action
Follow -Up With The Customer
Search For And Analyze Potential
Problems

12/12
Rule

Service Growth

Long Term Relationships

Individual Growth

An Effective
Maintenance
Program Requires
Consistent
Performance of
Identified Tasks

Hyster Companys
Recommended Service
Intervals
Internal Combustion

Pre-Shift PM - 8

Hours or Daily
Basic PM - 250 Hours
or 6 Weeks
Basic + PM - 1000
Hours or 6 Months

Comprehensive PM
- 2000 Hours or 1 Year

Electric

Pre- Shift PM - 8

Hours or Daily
Basic PM - 350 Hours
or 6 Weeks
Basic + PM - 1000
Hours or 6 Months

Comprehensive PM
- 2000 Hours or 1 Year

Pre-Shift PM

Every 8 Hours / Daily


(Responsibility Of Operator)

Safety Labels
Engine Oil
Drive Belt
Fuel Level
Leaks
Coolant Hoses
Mast, Carriage,
Lift Chains

Safety Equipment
(Horn, Lights, Gauges)
Seat Restraints
Hood and Seat Latches
Service and Park Brake
Steering
Transmission
Tires

Basic PM

Every 250 Hours or 6 Wks.

Dealer Responsibility

Change Engine Oil and Filter


Change Air Filter
Lubricate Unit Per O & O Guide
System Checks and Minor
Adjustments
0 2 5 0
HOURS

2
3

Basic PM

System Checks and Minor Adjustments

Wheel and Tire Condition


Wheel Lug Nuts
Hoist Mechanism
Hydraulic Lines and Fittings
Attachment
Brake Lines and Fittings
Pedal and Lever Linkages
Clean Unit (if applicable)
Operator Restraint System
Hood and Seat Latches
Park and Seat Brake
Name Plate

Clutch or Inching
Monotrol/Accelerator Pedal
or Controller
Exhaust System
Hydraulic Tank Breather(s)
0 2 5 0
Water Separator or Primary
HOURS
Fuel Filter
Carburetor
Engine Idle and RPM
General Engine Condition
General Machine Operation

2
3

Basic PM
System Checks / Minor Adjustments Continued

Horn and Gauges


Cab and Options
Battery Terminals,
Cables and Connectors
Air Compressor
Mounting
Safety Labels
Cooling System Hoses
Water Pump
Drive Belts
0 2 5 0
HOURS

2
3

Radiator
Power Steering Fluid
Hydraulic Oil
Battery Electrolyte
Transmission Oil
Speed Reducer Oil
Differential Axle/Differential
and Transmission Breather
Differential or MDU Oil
Planetary Drive Oil

Basic + PM

1000 Hours or 6 Months

All Of The Services


Performed During A Basic
PM Plus . . . . .
1 0 0 0
HOURS

2
3

Basic + PM

Change Spark Plugs, Points, Condenser and Rotor


Check / Replace PCV Valve or Crank Case Breather
Check and Adjust Anti-Freeze Mix
Check Distributor Cap, Ignition Wiring and Coil
Check and Adjust Dwell and Timing
Clean Final Fuel Filter

0 0 0
HOURS

2
3

Basic + PM
The Cost*
Additional 1.5 Hours Labor
Basic + Kit (approx. $10.00
C/L)

*Based on a S50 XM

1 0 0 0
HOURS

2
3

Basic + PM
The Advantage!
Reduced Operating Cost

Increase In Fuel Efficiency


Optimum Performance
Extend Engine Life
1 0 0 0
HOURS

2
3

Basic
+

The Risk!

1 0 0 0
HOURS

2
3

Major Tune Up **
Parts
Total

Labor

Adjust Valves

$ 50

$ 136

$ 68

$ 254

Remove & Replace with Reman. Eng.


*
Parts

Labor

Total

$ 3,426
$Engine
1,632
* Four Cylinder Gas
- $68 Labor Rate $ 5,058
**Includes Time to Adjust Valves

Comprehensive PM
Every 2000 Hours or 1 Year
All Of The Services Performed
During A Basic and Basic
+ PM
Plus . . . . . . .
2 0 0 0
HOURS

2
3

Comprehensive PM

Change Transmission
Oil and Filter
Change Hydraulic Oil
and Filter
Change Coolant
Adjust Engine Valves
Check Engine
Compression
Check Idle RPM and
Governed RPM

2 0 0 0
HOURS

2
3

Repack Wheel Bearings


Check Brake Linings and
Drums for Wear. Check
Wheel Cylinders for
Leakage
Check Tie Rod Ends for
Wear
Check Drag Link Ends for
Wear
Check Steer Wheel
Alignment and Adjust as
Necessary

Comprehensive
PM
The Cost*
Additional 6 Hours Labor
Comp. Kit (approx. $100.00 @
C/L)
Fluids (approx. $200.00 @ C/L)

*S50XM

2 0 0 0
HOURS

2
3

Comprehensive
PM
2 0 0 0
HOURS

2
3

The Advantage!
Reduction of elevated costs due to the neglect of
thoroughly inspecting and servicing specific
components and systems.

Discovering brake wear before it damages drum, or


becomes a liability.
Fluid replacement before contaminants destroy
costly gears, pumps, bearings, cylinders, and shafts.

Comp.
PM

The Risk!

2 0 0 0
HOURS

2
3

Brake Overhaul
Parts

Labor

Total

$467.22 $544.00 $1011.22


Remanufactured Transmission
Parts

Labor

*$2670.00

$1020.00

$3690.00
*w/core

Total

Periodic Maintenance
Parts Sales
Hyster/Unisource

Operator
Training

Customer
Satisfaction
Truck Renewals
& Overhauls

PM

Used
Equipment
Chain
Inspections

Labor Sales
Tire
Analysis

Rentals
New Unit
Sales

Fork
Inspections

The Life Blood of Service

Basic PM Service
Monthly Average
= 100
Average
= $60
Monthly
=
$6,000
Year Total
= $72,000

Service Calls
(Parts & Labor)
Monthly Average
= 28
Average
= $185
Monthly
=
$5,180
Year Total
= $62,160

Overhauls
or
Truck Renewals
(Parts and Labor)
Monthly Average
= 4
Average = $2,000
Monthly = $8,000
Year Total
= $96,000

Rentals
Monthly Av
Average =
Monthly =
Year Total

* 2 Weeks

= 6*
$500
$3,000
= $36,000

Equipment Sales
Monthly Average
Average
Monthly
Year Total
$684,000

= 2
= $28,500
= $57,000
=

Summary of
Potential Impact
on Performance
Activity
Avg.# Average
Ext. Mo.
Yearly
Generated
Per Mo.
Dollars
Total Total
Basic PM 100
$60 $6,000
$72,000
Service Calls 28 $185 $5,180
$62,160
Overhauls/TRS 4 $2,000
$8,000
$96,000
Rentals (2 weeks) 6
$500 $3,000
$36,000
Equipment Sales 2
$28,500
$57,000
$684,000
Total Yearly Impact On Sales

$950,160

Your Expectations

???

Recognition For Accomplishments

Respect

Team Involvement

Opportunities To Grow

Periodic
Maintenance :
The Life Blood Of The
Service Department