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Assertiveness Skills
What is assertiveness?
Assertiveness
is about self
confidence which means
having a positive attitude
towards yourself and others.
4 Types of behaviour
1.
2.
3.
4.
Aggressive behaviour
Passive behaviour
Assertiveness
Assertiveness involves
Assertiveness involves
Why is assertiveness
important
Not being assertive may increase risk of:
Depression: a sense of feeling helpless
with no control over your life
Resentment: anger at others for taking
advantage of you
Frustration: why did I let that happen
Temper: if you can't express anger
appropriately it can build up to temper
outbursts
Why is assertiveness
important
Not being assertive may increase risk of:
Anxiety: you may avoid certain situations
which make you feel uncomfortable and you
may therefore miss out on activities, job
opportunities etc
Relationship difficulties: it can be difficult in
relationships when individuals can't tell each
other what they want and need or how the
other person affects them
Stress-related problems: stress can have a
negative impact on the body, and
assertiveness can be a good way of managing
stress
Body language
Body language
Body language
The next time you talk to someone, try
to watch yourself:
Where are you looking?
How would you describe your body
position?
Is your voice clear and confident?
Communication
Clear communication is an important part of
assertiveness. This is where you show:
Knowledge - you are able to understand
and summarise the situation
Feelings - you can explain your feelings
about the situation
Needs - you are able to explain clearly
what you want or need, giving your
reasons and any benefits to the other
party
Assertive communication
It isn't just the content of what you say
that counts; it is the way you put it
across. It helps to:
Be honest with yourself about your
own feelings
Keep calm and stick to the point
Be clear, specific and direct
Assertive communication
If you meet objections, listen to the
other person's point of view whilst
ensuring that your message is clear
Try to offer alternative solutions if you
can
Ask, if you are unsure about something
If the other person tries to create a
diversion, point this out calmly and
repeat your message
Assertive communication
Use
Practising
With a friend, practise being assertive in a
certain situation, such as refusing to take on
extra work, or giving constructive criticism to a
colleague
Explain the scenario to your friend. Using roleplay, go through the situation, making your
points clearly with your friend responding as
the other person
For example: "I'd be delighted to help you with
that piece of work, but we'll need to agree what
other current projects you don't want me to do,
because I won't have time to do them all"
Practising
Summary
Being
Thank you