Improvement of

NU Enrollment
System
CASE STUDY

Cornista, Aaron
Dizon, Kiia
Macawile,Mark

PROBLEM STATEMENT
Throughout the duration of every
enrollment period in National University,
students experience long waiting time
that averages 1-2 days per student.

GOAL STATEMENT
The goal of the study is to reduce
National University students waiting
time from 1-2 days to 1 hour.

SCOPE

The study will focus only on the students

of National University. The data will only
be gathered during enrollment period at
the start of each semester.

BENEFIT

The solutions that will be gathered from

this study shall help the University in
providing quality services for its
students.

BACKGROUND
In 2008, National University acquired new administration
through the aid of SM Group of companies. With this, the
existing and old system used in transactions has gradually
changed to a new system. One of the system which has gone
through many process change and improvement is the vital
enrollment system.
As of today, the process flow presented is used to battle the
enrollment process 3 times a year-during 1 st sem, 2nd sem and
summer.

PROCESS FLOW
Subjec
t
Listing
Advisin
g

OVPAA

Registr
ar

Students identify their subject offering

posted in bulletin boards
Student will proceed to their respective college
to:
1.Validate their grade
2.Have their subject listing be advised
Validation of existing scholarship

Re-validation of existing scholarship and

grade

Accountin Payment for the tuition fee and misc.

fee
g
Health
Service
s
Registr
ar

Semi-annual check up

Printing of Certificate of
Registration

FEEDBACK on PROCESS
Students, as part of the stakeholder of any educational
institution, are providing negative feedback in terms of the
lead time they can accomplish the whole enrollment and
seems to be mystified on why they have to accomplish it in 2
days or sometimes 3 days.

This study will provide an analysis of each process to decrease

the lead time and provide quality services to one of its
stakeholder. The process shown above may seem to be
provided in high level, but the analysis will provide a more
detailed view on the process.

DATA DEFINITION
DATA NEEDED

Lagging Period

Student
Transaction
Period

Student
Transaction Type

Staff Type

DEFINITION

HOW TO
MEASURE

DATA
SOURCE

A lag phase before every

transaction was made by a
student since the start of the
process.

Record the waiting time of

a student before they were
able to start any
transaction/procedure.

Time recorded
using a
monitoring sheet
from the time
the study
conducted

A phase for every transaction

made by student starting
from identifying their subject
offering up to the time the
student gets his Certificate of
Registration.

Every transaction or
process the student
started from the time
they had to get their
subject offering should be
monitored .

Time recorded
using a
monitoring sheet
from the time
the study
conducted

A type of transaction or
procedure inside the school
premises made by a student
covered by the enrollment
process set by the university.

Request/Inquire from the

university staff or admin
for the process flow of their
enrollment system.

Consultation
from Admin or
any staff
knowledgeable
with their
procedure

Any personnel/employee
involve in processing of
enrollment in the
university

Ask for the name and

position of the person
involve in every
process and how long
have they worked for

Interview
during Data
gathering

OPPORTUNITIES
Evaluation of internal procedures to know the
inconsistency in the process
Training and development of staff thru team building
Work more closely within the division
Online Enrollment System

THANK YOU !