Change

Management

Directorate of Agriculture, Goa

www.agri.goa.gov.in

by Saieesh Gandhi, Agriculture

Officer

It is not the strongest of the species that

survives, nor the most intelligent that
survives. It is the one that is the most
adaptable to change.
Charles Darwin

Agri Departments Experience

First initiative 1997
System study done by APTS
Year 2003-04
Software developed and rolled out by SPRY
2013
New Software development
2015
Software acceptance

So how did we do it?

Awareness that we need to change

Responsibility assigned to a person
Support of top management
Trainings

To conclude.

Change is inevitable. The only thing constant in the

world is change. Change is the mantra for survival and
success.
Change can be stressful, painful and helpful. It all
depends on how you view change. If you accept change
with optimism it can be helpful. In contrast, if you view
change with cynicism it will be painful as well as
stressful. Hence, welcome change wholeheartedly for
achieving survival and success in all walks of your life.

THANK YOU

As-Is State in Assured price scheme

Over 80 touch points and total time taken over 100 days

What is e-Krishi ?
Use of technology for reviving Agriculture
Central repository of information of a farmer to
facilitate faster processing of scheme application
through least paper workin a total transparent
manner.
Provide information related to schemes and services
through a ICT based system with a transparent and
easy access mechanism
Re-engineer processes to make them leaner, simpler,
standardised

Components of e-Krishi
One time registration of farmers
Digitisation of all the farmers data and
records
Providing farmers with Krishi card
number and a smart card with a inbuilt
chip
Software to process all the application
Tracking mechanism to track applications
with SMS features
Online workflow based
software to process schemes
applications on online basis

To-Be after process Re-engineering

KRISHI CARD

ASSURED PRICE

Salient Features
Online linkage with Land records department for accessing
realtime land records data
Duplicity alerts mechanism to check duplicate claims
Classifying land holding into Land codes to solve the
complex land holding issues.
Online linkage with Civil supplies and Election database for
realtime information on EPIC card and Ration card database
A team of three consultants managing the PMU office
Hardware, Manpower networking etc. catered for in the
project which includes laptops for all the officers.
All the officers and the departmental officials trained under
e-Governance.
Development of comprehensive website to offer information
and online services to the farmer
Over 29700 farmers registered which covers 70% of total
farmers

Benefits of the Project

Farmer
Minimum paperwork
Faster processing
Transparent process
Check application status with SMS/Email/Helpdesk
Department
Decrease in number of steps and touch points
Complete online and system driven process
Identification of beneficiary across the schemes
Deduplication and identification of bogus
beneficiary
across
the schemes.
Customised analysis and reporting

Additional info

Based on the success of 7 services offered by 1st phase e-Krishi

implemented in 2013, second phase from 2015 covers
remaining 60 services.

Salient features of phase II

Farmers to apply online or by mere phone call to toll free
no.
Pull SMS service to fetch status of application
Linking of Directorate of Accounts to the e-Krishi software
for seamless integration of subsidy disbursal
Providing login for financial institutions for loan
disbursement
Extension Executives -Operating at panchayat level to
bridge the digital gap
Toll free Krishi Call Center 1551 to disseminate all
scheme related information
Digital Signatures with the help of e-sign

How did we do it ?
Appointing a PMU
Having a System Integrator (SI)
Nodal officer from the department side who has the
motivation and knowledge of Departmental processes
Good system analysts carrying out the study of
existing departmental processes
Having a training session for all the officials on e-gov
The As-Is document to be approved by all the
stakeholders
Having a team of officials from all levels and offices to
design the To-Be process
The SI then develops the software and provides for
testing
Testing of the software by a team of officials
Phase wise roll out

THANK YOU