CASE STUDY ON IKEA

IKEA
The Client:As the worlds largest furniture retailer,
IKEA is a multinational company developing solutions
that influence the lives and future of millions.

 The Goal:To drive business performance by expanding

the portfolio of management and leadership skills.
The Challenge:To complement the IKEA values and
culture which reflect the entrepreneurial spirit of its
founder Ingvar Kamprad and are essential to its global
success.
IKEA embarked on a journey to harness its unique
corporate culture and management style, ultimately to
drive its business performance. To do this they wanted
to equip their managers with performance management
coaching skills to complement the existing management

 Our Approach
First steps included an interactive foundation seminar to inspire the
team and to share the vision of what could be created by adopting a
values-based performance management and leadership approach.
This really lit the imagination of the top team and created the optimal
momentum and placement for the rest of the project. Simultaneously,
IKEAs training to date and HR material were revised and updated.
Performance Management Coaching TTT
With a view to an in-house roll-out to 750 managers in the UK, an
accredited train-the-trainer performance management coaching
programme was delivered to 80 Managers and Supervisors in the UK.

 Evaluation and Impact on KPIs

All participants passed their assessment (some requiring additional support and training) and
became accredited. They are now delivering 2-day Performance Management Coaching courses in
branches all over the country and training new in-house trainers.
Together we have:
Generated extremely high internal motivation and enthusiasm for the coach training among
participants and their teams
Received consistently great feedback praising the approach and coach training delivered
Collected great stories of how the coach training has impacted the business and reduced costs and
improved creativity
In addition to the above, departments whose managers attended performance management
coaching training:
Saw a 5% KPI increase (4% is considered significant)
Went from 60% scores in management ability to 90% scores across the board

One department in particular went from being the 3rd worse performer to the top performer

THANKYOU