GLOBAL

CONSUMER

BY
UTKARSH AND PARITOS

WHAT IS A GLOBAL CONSUMER

A CONSUMER IS A PERSON WHO BUYS ANY COMMODITY
OR SERVICE GLOBALLY TO USE THE COMMODITIES OR
TAKE ADVANTAGE OF THAT SERVICE ON GLOBAL LEVEL
IS CALLED A GLOBAL CONSUMER.

Who are Not Consumers ?

A person who purchased goods for resale
A person who purchased goods for
commercial purpose
A person who obtains services without
consideration
A person who obtains services under a
contract of personal service
Tax-payers to municipality

Factors Leading to
Exploitation

HIGH PRICES
POOR QUALITY OF GOODS
LACK OF KNOWLEDGE
UNORGANIZED GROUP OF CONSUMERS
MISLEADING ADVERTISEMENTS
UNFAIR TRADE PRACTICES
LACK OF CO-ORDINATION
INTANGIBLE SERVICES
MULTIPLICITY OF WEIGHTS AND
MEASURES
MARKET ORIENTED PRODUCTION

CONSUMER PROTECTION LAWS

CONSUMER PROTECTION LAWS WERE ENACTED BY MANY
COUNTRIES
TO ENSURE THAT A CONSUMER HAS THE
RIGHT TO GET TRUTHFULL
INFORMATION ABOUT THE PRODUCT
HE OR SHE IS BUYING OR USING
CONSUMER PROTECTION CAN ALSO BE ASSERTED VIA

NON-GOVERNMENT ORGANIZATIONS AND INDIVIDUALS AS

CONSUMER ACTIVISM

GLOBAL CONSUMER HAVE THE RIGHT TO OPPOSE

ANY UNJUST HAPPENNING ON THEM

MAJOR COUNTRIES INVOLVED IN

EXECUTING GLOBAL CONUMER
PROTECTION LAWS

GERMANY
REPUBLIC OF CHINA
UNITED KINGDOM
UNITED STATES
INDIA
AUSTRALIA
RUSSIA

CONSUMER PROTECTION
IN
INDIA

CONSUMER PROTECTION IN INDIA

WAYS TO LAUNCH A COMPLAINT
AGAINST ANY INJUSTICE
District Forum
State Commission
National Consumer Disputes Redressal
Commission.
Supreme court

CONSUMER
PROTECTION
IN
U.S.A

CONSUMER PROTECTION
IN U.S.A
IN U.S.A BOTH THE STATE AND FEDERAL
LEVEL REGULATES CONSUMER AFFAIRS.
STATE LEVEL REGULATES THE STATE
CONSUMER AFFAIRS .
FTC BUREAU OF CONSUMER
PROTECTION DEALS WITH NATIONAL AS
WELL AS INTERNATIONAL ISSUES
SOME NGO ALSO TAKES PART IN THE
CONSUMER PROTECTION IN U.S.A

STATE LEVEL REGULATION

IN U.S.A
STATE LEVEL REULATION DEALS WITH THE
CONSUMER EXPLOITATON IN THE OWN STATE.
At the state level, many states have a
Department of Consumer Affairs devoted to
regulating certain industries and protecting
consumers who use goods and services from
those industries.

STATE LEVEL REGULATION

IN U.S.A
CALIFORNIA HAS THE STRONGEST CONSUMER PROTECTION LAWS
OF ANY US STATE.
IN THE U.S. STATE OF CALIFORNIA, THE CALIFORNIA DEPARTMENT
OF CONSUMER AFFAIRS REGULATES ABOUT 2.3 MILLION
PROFESSIONALS IN OVER 230 DIFFERENT PROFESSIONS, THROUGH
ITS FORTY REGULATORY ENTITIES.
IN ADDITION, CALIFORNIA ENCOURAGES ITS CONSUMERS TO ACT
AS PRIVATE ATTORNEYS GENERAL THROUGH THE LIBERAL
PROVISIONS OF ITS CONSUMERS LEGAL REMEDIES ACT

FEDERAL LEVEL REGULATION

IN U.S.A
The Bureau of Consumer Protection works to protect consumers
against unfair, deceptive, or fraudulent practices in the
marketplace.

The Bureau conducts investigations, sues companies and people

who violate the law, develops rules to protect consumers, and
educates consumers and businesses about their rights and
responsibilities.

The Bureau also collects complaints about consumer fraud and

identity theft and makes them available to law enforcement
agencies across the country.

FEDERAL LEVEL REGULATION

IN U.S.A
THERE ARE SEVEN DIVISION IN THE FTC BUREAU OF INVESTIGATION

1.ADVERTISING PRACTISES
2.CONSUMER AND
BUSSINESS EDUCATION
3.CIVIL CONTENTS
AND PENALTY ACT

7.PRIVACY
PROTECTION

DIVISION

4.FINANCIAL PRACTICES

6.PLANNING AND
INFORMATION

5.MARKETING PRACTICES

SOME NON GOVERNMENT

ORGANIZATION
The Financial Industry Regulatory Authority (FINRA)
National Association of Securities Dealers (NASD)
Securities and Exchange Commission (SEC).
Federal Commodity Futures Trading Commission (CFTC).

CONSUMER PROTECTION
ACTS IN U.S.A

SECURITY ACT OF 1933

SECURITY EXHANGE ACT OF 1934
TRUST INDENTURE ACT OF 1939
INVESTMENT COMPANY ACT OF 1940
INVESTMENT ADVISERS ACT OF 1940
THE FEDERAL DEBT COLLECTION PRACTISES ACT
THE FAIR CREDIT REPORTING ACT
TRUTH IN LENDING ACT
FAIR CREDIT BILLING ACT
GRAMM-LEACH-BLILEY ACT
CONSUMERS LEGAL REMEDIES ACT

TYPES OF CONSUMER
EXPLOITORS

WORLD CONSUMER DAY

THANK
YOU !