Aravind Eye Hospital

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Blindness in India
1992
30 million blind people blind all over the world
12 million in India and 95% due to Cataract related
2000 18.7 million people blind
2010 24.10 million
Expected in 2020 36.10

Aravind eye hospital

Founded by Dr. G. Venkataswamy in 1976

20 bed hospital and 3 doctors
70 beds in 1978, 250 beds in 1981
1992 240 hospital staff, 30 doctors, 120 nurses, 60
admin personnel and 30 others

Aravind
eye care
System

Office
Mix

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Features of Service Operations

Building volume through community outreach
- hence realizing economies of scale
Human resources and training
-Most of the doctors and nurses and other personnel are
trained from
scratch internally
Technology and Development
- lenses and instruments to operate
- Auroras for lenses and medication
Exporting the eye care model
- 188 hospitals to work in India

Constraints in turning up for

examination
Causes of not turning up

Percentage

Remedies being used

Still have vision, however

diminished

26

Camps at people reach

Cannot food and

transportation

25

Camp sponsored

Cannot leave family

13

Patients transported

Fear of surgery

11

in Groups supported by

No one to accompany

10

volunteers

Family opposition

others

10

SUCCESS/ Failure
Tamil Nadu census 2001
- 370,031 cataract surgeries were done in 2001 2002
- Government hospitals
- 7.17%
- Eye camps
- 10.16%
- Private clinics
- Non profit organizations
Figures for other states
- Andhra Pradesh
- Orissa
- Maharashtra

- 7.86%
- 74.82%
- 79.7%
- 79.3%
- 71.5%

Problems in generalization

Obtaining appropriate technology at Low cost

Achieving economies of scale
Patient Education problem

Recommendations
Scale up Aurolab and manufacture IOLs and sell them to
competing eye hospitals like LV Prasada in Hyderabad
Increase community out reach, use NGO networks as well
Increase the fee on paid services to cover a larger base
of the free service hospital
Generate an eye bank on full scale
Use donations like LVP and make it as central part of
your cash flows

RISK INVOLVED IN THE

RECOMMENDATIONS
HIGHER COSTS
CHARGING THE FEES MAY LOOSE THE CUSTOMERS
HURDLES IN FINDING THE DONOR
IMPOSSIBLE TO REACH EVERY RURAL AREA
IRREGULAR DONATIONS