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Case Study page 141, we will

discuss shortly

Manager
How

do you describe a good manager,

what are the characteristics of successful
management. a manager is a business
professional that sets the objectives,
organizes resources and motivates staff in
order to achieve those objectives,

Activity
On

the piece of paper handed out I want

you to draw a typical Business Manager,
and write what you consider to be a good
manager on the right side and a bad
manager on the left side.

Management
Responsibilities
Setting

objectives and planning

thinking ahead and planning is a key
component for any manager.
Organizing Resources ensuring you
have enough staff and the right staff to
achieve the organizations objectives.
Directing and Motivating Staff
ensuring staff are on task and achieving
set objectives.

Management
Responsibilities
Coordinating

Activities ensuring
consistency and coordination between
departments within a business. (reduces
communication issues)
Controlling and Measuring
performance ensuring that each
department performs at the levels
expected. (set out in corporate objectives)

Mintzberg
Management Roles
Interpersonal

Roles
- Figurehead Symbolic leader of
organization i.e. Richard Branson (Virgin)
- Leader Motivating, selecting and
training staff.
- Liaison Linking with managers from
other branches and divisions.

Answer Questions 1 and 2 you have 15 mins

All Styles Department Store

Activity 8.1 Page 144

Mintzberg
Management Roles
Informational

Roles
- Monitor collecting data relevant to
business organization.
- Disseminator sending data collected
to the relevant people within an
organization.
- Spokesperson Communicating with
media and other sources about the
organization.

Mintzberg
Management Roles
Decisional

Roles
- Entrepreneur The ideas person.
- Disturbance Handler Handling
issues within a business and anything
that will put a business at risk.
- Resource Allocator Deciding how
the business spends its money and
allocates physical and human resources.
- Negotiator representing the
organization in important negotiations.
Ie tenders

Leadership
What

makes a good leader?

List the qualities that make the leaders in
these pictures good leaders.

Leadership
Leadership

is at the heart of any great movement

be it business, sporting or cultural. We all want
someone to follow, these people generally have a
charisma and sense of direction that we naturally
find challenging and exciting. Businesses need
strong leaders who can motivate staff to all move
in the same direction. If employees lose respect
or feel as though there is a lack of direction, they
very quickly lose faith, this can often be
attributed to poor leadership.

Leadership Characteristics
Desire

to succeed and have a natural self

confidence
Creativity - think outside the square
Multi Talented can understand all aspects
of the business.
Gets to the heart of the issue rather than
wasting time on unnecessary details.

Leadership positions in
Business
Directors
Managers
Supervisors
Worker

representatives (Trade unionists)

Leadership Styles
Autocratic

This style is from the old school of

management treating staff like drones, they are
the boss, they issue instructions without any
really discussion from workers and make sure it
gets done with constant checking. (Micro
Managing) these staff normally have a lack of
creativity and low motivation levels as they
become reliant on the leader to make all the
decisions.
Where might this method be useful?

Leadership Styles
Democratic

This style is becoming the most

common form of leadership in business effectively
empowering employees to help with the decision
making within a business, this requires advanced
communication skills from the manager and also
buy in from the staff. General speaking this will
lead to higher levels of motivation as staff will
feel like what they do makes a difference.
Managers need to be careful though as the are
still the boss and to much discussion around
decisions can lead to inefficiencies.

Leadership styles
Paternalistic

Basically acting as a
father or mother in the business there will
be discussion around decisions but
ultimately they will make the final
decision. They find it hard to let go and
therefore staff can often lose motivation
as they feel like they have no real impact
on the business and its decisions.
Where might we see this style of
leadership used?

Leadership Styles
Laissez

faire this is a form of

leadership that allows the staff full
responsibility over decision making. This
requires a lot of autonomy and faith in
your staff to get the job done, in the case
of designers and creative people this
leadership style can be very useful but in
most cases employees want to know what
they are doing is correct and therefore no
input from senior management could lead
to disaster.

Activity 8.2 Page 147

Complete

questions 1,2 and 3

McGregor's Theory X
and Theory Y
Douglas

McGregor's research concluded that the

style of leadership used by a manager is a direct
response to there attitude towards there
employees.
Theory X managers believe their workers are
lazy , dislike work and aren't prepared to accept
responsibility because of this they need to be
controlled and made to work.
Theory Y managers believed staff enjoyed work,
would be prepared to accept responsibility, were
creative and took an active part in contributing
ideas and solutions to work related problems.

Leadership Styles
What

is the best style of leadership? Because

every business is different and every workforce is
different there is no one right style and managers
will sometimes switch between a few depending
on the circumstance.
Some factors that may influence leadership style
will include the training and experience of the
workforce, the amount of time available to make
a decision, the attitude of managers and the
importance of the issues under consideration.

Informal Leadership
This

is very common in the workplace, often

there will be people within an organisation who
other staff will follow despite not having any
formal responsibility.
This is a tricky situation for managers as they
cant exclude the employee as there opinion
carries weight with the rest of the staff, and its
hard to promote them because they are likely to
lose there influence with the staff because of
being seen as having gone to the dark side.
Working alongside the informal leader to ensure
business aims are met is crucial.

Emotional intelligence
The

ability to understand your emotions

and your staffs emotions to ensure a
better business performance.
This is a very new area of research but
because business is a very people oriented
environment the brightest person in
academic terms may not be the best at
managing staff where as someone with a
higher EQ is likely to do a better job.

Emotional Intelligence
Four

main competencies for managers.

1.Self Awareness Having self confidence
in our abilities.
2.Self Management Being able to manage
our behaviour despite the situation.
3.Social Awareness Reading people and
taking there views into account, being able
to relate to a wide range of individuals.
4.Social Skills Being able to use social
skills to lead and motivate staff, and
interpreting social interactions correctly.

Case Study Page 152

Read

the case study and answer question

3 and 4.