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Phil Weiser
Aspen, Colorado
Sunday, April 29, 2007
Communications networks
Power grids
Transportation systems
Software platforms
What is a
Network Externality
The consumers perspective: A network externality is the added
benefit a consumer gets as additional consumers join the same
network or use the same product. Phone service may benefit
consumers if they can call 10 other people, but it becomes increasingly
valuable as they can call 100, 1000, 1 million+ other people. The same
holds for a word processing program, for example. It is the benefit that
comes from being able to communicate or interact with a greater
number of people, which thereby makes the given network more
valuable to each user.
The competitive firms perspective: A rivals network externality is a
barrier to entry. Once a firm has the market lead and provides the
greatest network benefit to subscribers, rivals must not only beat the
price and technology of the leading firm, but must do so by enough to
compensate consumers for the network benefit they lose in switching
from the leader to the smaller rival.
Lock-in effects arise when consumers find it more economically rational to stick
with an existing product/service rather than to switch to a competing one.
Network externalities can create lock-in by making the alternative provider less
attractive in terms of the benefit it will provide to the consumer. Even if offered
payment to switch, a consumer might decline because of the network benefit
she would lose.
Regulation can require firms to share their network externality (through an
interconnection or interoperability mandate).
But not all lock-in arises from network externalities; lock-in can occur even
when the competing product/service is more attractive if the switching costs of
moving to the better service are too high. Service termination penalties,
incompatibility with already-purchased complementary goods, and sunk costs
are factors that might keep consumers from switching even to better choices.
Regulation can limit switching costs by mandating cooperation between rivals (e.g.,
number portability).
The benefit of a network or software platform may derive from the availability
of complementary products. My operating system is more valuable to me the
more applications programs I can run on it. My DVD player is more valuable
to me the more movies there are on DVD. As more other consumers by my
operating system or DVD players, the more such complementary products
get made, making the operating system or DVD player more valuable to me.
This is sometimes called an indirect network effect or feedback effect.
Whether or not there is a network monopoly will depend on rivals access not
to the underlying platform or network and its customers, but to the
complementary products.
Different network (or platform) providers will adopt different strategies toward
complementors (or application providers).
Effects on market structure: When the externality cannot be shared among firms, a network
industry can tip toward monopoly. When AT&T refused in the early 20 th century to
interconnect with rivals, it quickly gained dominance because of its larger subscriber base,
which in turn attracted more new subscribers because of the larger network benefit, thus
creating a cycle that reinforced itself and led to monopoly.
Implications for competitive strategy: Early acquisition of customers is critical in the race to
capture a network market. The first firm to gain a decisive lead will become dominant, at least
for some period of time. Low prices, giveaways and other promotions are likely to be common.
Dynamic effects on innovation and competition: Network effects will drive firms to innovate
and compete over time for the market. Just because one firm becomes dominant does not
mean all competitors melt away. Some rivals will try to innovate ahead of the incumbent,
initiating a new round of competition that may lead to a new firms becoming dominant.
Competition in R&D will likely be an important strategy in network markets. At a point in time
one might observe several firms competing in R&D even if at that same time there is little
competition in the product market.
Non-market strategies: Legal and political means of obtaining access to the incumbents
networks are likely to be attempted.
As rival firms compete to provide a network service, the ideal is to have rapid
deployment, continued competition, and the ability of customers of all providers to share
a common network externality. Interconnection is the way to do this. Because subscribers
to one mobile phone carrier can call subscribers to all other mobile phone carriers, no
carrier has a monopoly on the network externality regardless of market share. Despite
some costs, there is little debate over basic interconnection.
But interconnection can be taken much further than basic termination of calls originating
on a rival network. For example, one carrier might introduce proprietary features or
calling plans that could lead the market to tip. Should a firm have to give rivals access to
novel technology? Should carriers be barred from implementing plans that benefit
uniquely their own subscribers? Should carriers have to grant wholesale network access
to rivals that lack necessary facilities? Over these questions there is far more debate,
because the tradeoffs for technological innovation and even for conventional price
competition will be much greater.
Key lesson: Interconnection is not unambiguously good, and the fact that it is beneficial
in its basic form does not mean it should be taken to greater lengths in the name of
access and competitive neutrality.
(continued)
Licensing of interfaces: Could diminish innovation incentives on a forwardlooking basis because benefits would have to be shared. Such licensing would
have to be carefully calibrated both as to timing and price. But often a useful
solution, increasingly adopted to remedy merger concerns.
Lesson: Introducing competition into network markets can be costly and the
tradeoffs need to be considered carefully.
Questions?