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STAFF
 QUOTES

Its actually harder to invent excuses

than it is to get the sale.
Failure is not about insecurity. Its
about lack of execution.

 SALES CONCEPT:
To Sale:
Is to give money to receive a product or a
service

Or

Its a trade of money for a product or a service

Salesman Buyer Sale

Salesman Satisfaction Buyer Satisfaction

 UNDERSTANDING
MARKETING:
The buzz word in today's business world is Marketing. However,
people Often ask for simple explanation of 'Marketing'. Well, here it
is:
You're a woman and you see a handsome guy at a party. You go up to
him and say, "I'm fantastic in bed. "That's Direct Marketing.
You're at a party with a bunch of friends and see a handsome guy. One
of your friends goes up to him and pointing at you says, "She's
fantastic in bed. "That's Advertising.
You see a handsome guy at a party. You go up to him and get his
telephone number. The next day you call and say, "Hi! I'm fantastic
in bed. "That's Telemarketing.
You see a guy at a party, you straighten your dress. You walk up him
and pour him a drink. You say, "May I?" and reach up to straighten
his tie, brushing your breast lightly against his arm, and then I say,
"By the way. I'm fantastic in bed. "That's Public Relations.
You're at a party and see a handsome guy. He walks up to you and
says, "I hear you're fantastic in bed. "That's Brand Recognition.
You're on your way to a party when you realize that there could be
 1.- To Know yourself 2.- To Know your customer

3.- To Know the Product or Service that you sale

o Know the company that you work5.-for

To Know sales techniques
 SALESMAN ATTACK PLAN
The salesman should know:

1.- How to face the customer

:)
2.- To know the inventory

3.- To know the Product or Services

;)

4.- Recognize when a sale is close

 STAFF BEHAVIOR &
DEMEANOR
Approach as soon as Stand straight and close
customers have enough to guest
entered Listen carefully and lean
First impressions are forward slightly to hear
important-so smile if necessary
Courtesy very important Assist in deciding in
Use please and thank products, food, or tours
you, very often Be ready to explain and
Ask if the guest are answer questions
looking for something
special or if you can
assist them
Be helpful
Be enthusiastic, smiling,
courteous, and
efficient

WHY IS IMPORTANT TO SMILE

A warm, friendly, excepting smile
can go a long way and is also
part of the healing process
A smile is generally an expression
of positive emotions, which can
uplift a soul, who in turn
passes that energy to another.
It is also about body language. It
is a means of understanding
something unspoken which can
be as simple as, a friendly
greeting.

The frequency of a smile received
can vary and quickly move into
your intuitive side the right
brain.

What does that smile mean?

Okay, I got it!
 ALWAYS BE HONEST
WITH YOUR CUSTOMER
Good points and bad points
"This house," said the real estate salesman,

"has both its good points and its bad

points. To show you I'm honest, I'm going
to tell you about both.
The disadvantages are that there is a

chemical plant one block south and a

slaughterhouse a block north."
"What are the advantages?" inquired the

prospective buyer.
"The advantage is that you can always tell
 WHO IS OUR CUSTOMER
Customers are the heart of a company. If the heart stops
working, the company dies.
Approach the customer with an alert attitude when
trying to help. When customers come to you for help,
they expect you to be alert and knowledgeable
Never make a customer wait for you.
Offer discounts or promotions upon arrival
Be productive when customers are around. Ask
questions, monitor the stock, or perform decks
cleaning. Failure to do so may give customers a
negative view of the establishment. This may prevent
future business.
Leave a good impression on your customers as they
leave your establishment. After serving a customer, it
is extremely important to leave a good impression.
After serving a customer, thank him for coming, hold
the door open as she leaves, ask if there is anything
else you can do to help. Remember, the customer is
the heart of your company!
SERVICE Is an act of helpful activity;
The act of supplying benefits or satisfactions that you
offer or give related to the sale
* Characteristics of the Service.
1. Efficiency: To cover your customer needs.
2. Functionality: Best set up of products, easy
accessibility, avoid barriers to get to the product,
that the product can easily & fast given to the
customer
3. Speediness: That there is not delay in getting the
product to the customer.
4. Opportunity: That when we offer a product or a
service, the dependant can have the chance to give all
the benefits that can be obtain from the product or
service.
5. Customer service: assistance and other resources
that the dependant provides to the customer who buy or
use its products or services this must be our main
being reason
6. Honesty: That the dependant never mislead or lie
about the product or service, giving to the customer
all the real benefits of the product or service
7. Reliability: That the customer feel secure,
confident of the product or service given.
 ADVICE FOR A GREAT
SALESMAN:

Respect your customer

Compit with yourself first, and think how to
make more sales than the others
The Salesman first then the product....The
salesman is the most important
The main KEYS to get a sale are your Attitude,
the First Impression & your Appearance
Remember the customer is a person
Build your customer allow him to sale to
himself
Never delay in answering
Get exited & enthusiastic
When you reach to close a sale all customer are
the same, they will think in the same way
 Constantly Clean theSet
shelving
up the products Exhibit
in the right
a wideplace
variety of pro
Re - stock

Rotate the Merchandise

Keep in order the Show
shelving
the
Attention
productstoattractive
temperature to conserve

Cleanness & luminosity

Attention to the CUSTUMER
Guide your customer
Rotate your products

Inform the Customer &Offer

answer
your
questions
products to the
Good
CUSTUMER
Staff appearance
n UP SELLING
Face - to - face efforts to motivate the customer to buy
more now
Suggesting complimentary items that will " round out "
the order and
follow it up with prompt , courteous service and
quality products
Suggestive selling program means more
than pleasant order taking
- involves the selling of the hotel s image
- the attitude of the employees
- the quality of the products
- the operation as a whole
- motivating the customer
nYou must help your guest deciding what they want
nBecome engage in conversation
nInterest in the customers
nIncreases confidence level
nMore opportunities for better sales
nLong - term relationships with consistently satisfied customers
nEncouraging sales and repeat sales
nEnsure long - term growth of establishment