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BEHAVIOR
31
BLAZIO MANOBO
SESSION OBJECTIVES
32
behavior.
5. State the relationship between job satisfaction and
behavior.
6. Identify four employee responses to dissatisfaction.
Attitudes
33
Components of Attitudes
34
Attitudes
Cognitive component
The opinion or belief about
a person, object or
situtation. E.G. My boss
does not like me?
Affective Component
Behavioral Component
An intention to behave in a
certain way toward someone or
something.
e.g. woman boss? I leave my
job?
Cognitive dissonance
36
1.
2.
3.
4.
5.
Types of Attitudes
37
Job Satisfaction
A collection of positive and/or negative feelings
that an individual holds toward his or her job.
Job Involvement
Identifying with the job, actively participating
in it, and considering performance important to
self-worth.
Organizational Commitment
Identifying with a particular organization and
its goals, and wishing to maintain
membership in the organization; (affective
commitment, continuance commitment,
normative commitment)
Types of Attitudes
38
Organizational
OrganizationalCommitment
Commitment
(The
(Thestrength
strengthofofan
anindividuals
individualsidentification
identificationwith
withan
anorganization)
organization)
Three types based on the fact that
Affective
Affective
Commitment
Commitment
(individual
(individualintends
intendsto
to
remain
remainininthe
the
organization
organization
because
becauseyou
youagree
agree
with
withit)
it)
Continuance
Continuance
Commitment
Commitment
(individual
(individualcannot
cannot
afford
affordto
toleave
leavethe
the
organization
organization))
Normative
Normative
Commitment
Commitment
(individuals
(individuals
perceived
perceivedobligation
obligation
totoremain
remainwith
withan
an
organization
organization
because
becauseofofpressure
pressure
from
fromothers)
others)
responsibility.
2. Align the interests of the company with those of
the employees.
3. Enthusiastically recruit new employees whose
values closely match those of the organization.
4. Listen to your employees.
Job Satisfaction
312
1.
2.
3.
4.
5.
6.
because:
dissatisfaction.
End of Session
318
THANK YOU