HOLIDAY READINESS

2016

Agenda

About Peak Season

Readiness Checklist
Areas of Focus for FY16 Season
Preventive Actions for FY16 Season
Holiday Awareness sessions with TCS team
Communication/Escalation Process
Proactive Monitoring and Reporting
Thanksgiving, Black Friday, Christmas Support Coverage Window
Thanksgiving, Black Friday, Christmas Shifts Plan
Key Contact Details

About Peak Season

What is Peak?
Festival season around Thanksgiving, Black Friday & Christmas. Most important time
for all retailers in USA.
Apparel & departmental retailers like HBC expect no delays in any business process
while managing high data volumes
across all the banners and stores of HBC
Peak Season Calendar (2016):

Thanksgiving holiday Christmas holiday (Nov. 24 Dec. 24)

Thanksgiving day - - Nov. 24 (All Bay stores open, LT, Off0-5th stores open Thanksgiving day)
Black Friday - - Nov. 25
Thanksgiving Weekend - - Nov. 26 -27
Cyber Monday - - Nov. 28

Why is it important?
This period is a great time to get new customers and by giving them great choice, availability and service, we have
the best opportunity to ensure they keep returning to us over the year. This is the time when retailers have their
highest sales and profits.

Whats different
First peak for HBC and TCS partnership
HBC Team working with TCS associates and major part of support from offshore
TCS team has just got into steady state support

How are we going to deliver?

HBC and TCS IT support teams working together as part of the Notable events group covering Thanksgiving, Black
Friday, Christmas.
Health check followed by Risk mitigation plan
Hyper care for critical applications

Readiness Checklist
Action List

Status

<TCS leads to check>

o Stores & Logistics Checked

<TCS leads to check>

o Stores & Logistics Checked
<TCS leads to check>
o Stores & Logistics Checked
<TCS leads to check>
o Stores & Logistics Checked

Review Contact Information and On Call

Schedules in SMART for all banners,
functional areas and assignment groups
in scope
Ensure that all associates in the
respective functional area are added to
the SMART On Call Schedule for both
Business and Non-Business hours
Validate TCS and HBC escalation contacts
in SMART On Call Schedule
Review TCS support associates contact
details for onsite & offshore teams
(personal mobile number to call in case
DID numbers not reachable)
Prepare list of Critical batches/jobs in
each functional area along with other
details e.g. their days of run
(daily/weekly), time of run, average run
time, approx. volume of data being
processed, down stream impact in case of
long running/failure, corrective actions,
communication to the stake
holders/business team etc.
Check password expiry for all
databases/operating systems
Check space in all systems (Databases

<TCS leads to get this info and

review/update with onsite>
o Jobs are Monitored by operations team
for Stores & logistics
o Stores have been given responsibility to
monitor web services (detailed in
further slides)
o Logistics have been told to monitor
Fedex services at 6 Am CST everyday
< Check with onsite leads to get it verified
by respective support team>
< Check with onsite leads to get it verified
by respective support team>
< Check with onsite leads to get it verified
by respective support team>
< Check with offshore team and get it

Areas of Focus for FY16 Season

Objective:
Provide stable and reliable business critical technology solutions for the
holiday selling period.
Areas of Focus:
Selling Channels (Brick & Mortar | e-Commerce)
Logistics
Reporting
Infrastructure / Networking
General technology health check and maintenance
Major System Focus Areas:
Store systems
Merchandise Pricing related systems
Logistics / DC On-line order fulfillment
Executive sales reporting (EDW, Microstrategy, Cognos dependent
on clean nightly batch run)
Middleware OMS order fulfillment for Saks and OFF5 deployed on Oracle SOA,
CCAS application related interfaces which is deployed on Message Broker connected
to MQ objects.

Preventive Actions for FY16 Season

Stores
Description of Risk

Increase in Ticket volume, as

every register at store will be fully
occupied
POS System implications (CMA,
SMART, 4690)

IT/Business Impact
Loss of revenue

Mitigation Plan

TCS offshore team will work Night shift covering

up until 6:00 PM CST , so high ticket volume can
be handled on peak sale days.

Status

Checking the CMA services in LT EPOS stores before

they open

Single view reports DELAY to store Store manager use these

manager and different

reports for daily decisions and
departments,
planning.

Hourly email alert is received when job aborts

after which action is taken.
For peak time, Planning to perform active
monitoring frequency of 20 min to check the
health status of Daily master sequencer job

Middleware Stability

Developed a tool to monitor the application URL

and send out the e-mail report with the status.
We are running this tool in frequent interval and
checking the status
The tool pings the URL & gets the response form
the URL and update the status

Not able to create orders, print

tickets, look up items, &
Jewelry case counts

Locator outages, latency, & delays Inability to create orders, slow

printing packing slips

response times, and
productivity loss

Done

Proactive
monitoring
Proactive
monitoring

Done

Trickle adjustments by banner &

Trickle EOD time should be
Schedule change is done by HBC Support team
resulting implications/adjustments changed from 02:00
currently
for batch and Sales Audit
AM(Weekday) to Tentative
time and 12:30 AM (Weekend).
Trickle Mainframe schedule will
be changed and Operations
will take care.
Returns Management timing for
Same day returns won't work HBC SME will perform the activity this year
CMA POS stores open all night
during this timeframe.

KT is being planned

Pre-health checks / system

monitoring

TCS will shadow.

Siva and Sandesh
to work with
Cassandra on this
Pro active
monitoring is
already in place

avoid system outages

LT EPOS Proactive Checks Daily

Proactively monitor & check whether all the web
services are running
CIMS Health check

Preventive Actions for FY16 Season

Logistics

BI-ETL

Merchandising

Stores Monitoring Activities

Monitoring Action List

Monitor JCC processes

o Steps shared by Alon and Bharath
Monitor TLOG Transaction
o Send hourly update on TLOG transaction
flow
Report outage
Count of records
Monitor CCA system health
o New Relic
o Support and respond to store issues if
reported
Monitor Locator Health
o Support and respond to store issues if
reported
Assist with register issues as reported

Assist with RF and RFID issues as reported

Action Owner For Daily

Monitoring
Monitor JCC processes
o Bala G & Gopika
Monitor TLOG Transaction
o Nilesh Pal & Dheepu

Monitor CCA system health

o Bala G & Gopika
Monitor Locator Health
o Bala G & Gopika
Assist with register issues as reported
o Sainath
Assist with RF and RFID issues as reported
o Prabhudha & Nagamani

LT Thanksgiving/Black Friday SMART POS Sales

Processing Notes
This is to recap what team discussed in meeting on 11/9 for Lord & Taylor Thanksgiving/Black Friday POS and Sales processing:

Stores on SMART POS will allow Associates to continue to ring uninterrupted until
closing on Thanksgiving evening some stores open until 2:00 AM. A forced
close will NOT occur at midnight.
All transactions rung from opening on Thanksgiving Day until 2:00 AM 11/25 will
be considered Thanksgiving Day Sales dated 11/24. ISP will not change the date
after midnight.
Operations would not typically run LT EOD batch processes until all stores have
closed, so normal procedure would dictate they would not run LT EOD processes
until after 2:00 AM Thanksgiving evening.
Business understands that a late batch run due to extended store hours means
delay in some reporting/systems the following day.
In order to accommodate the late close, John Gaglio has some parameters that
need to be set. He has done this process in years past and is very familiar. He
will set up the Latest Close Time parameters to reflect the extended hours. He
may also adjust the Inactive Minutes parameter from 15 to 30 minutes.

As discussed on 11/10, LT monitors item and pricing download files to the ISP daily.
TCS under John Baughs direction have been trained on this and are monitoring
daily in conjunction with Ops. If there are any issues with downloads they will be
addressed timely, business notifications sent if necessary.

Proactive Monitoring and Reporting

All Areas

Proactively monitor the critical jobs and processes.

Stores

Ensure the nightly processes, that affect application availability during extended store working hours on
Thanksgiving and Black Friday, are re-scheduled as appropriate.

Monitor transaction volumes and any slowness in the system (long running jobs etc.)

BI-ETL

All executive reports and any dependent batch jobs to be monitored closely.

Middleware (Oracle SOA and MQ/MB)

Proactively monitor

Resource usage, alerts, hung threads, open connections.

Critical MB Interfaces, OMS(composite) services which is recently went live for Saks and OFF5 banner.

Out of Memory, MQ Queue manager down, Broker down, Database down issues.

DBA

Prepare Capacity Planning report every 3 hours for all the Production Servers to monitor the Disk Usage

Proactively monitor Memory and CPU usage for critical production servers and will be reported on an hourly basis

Proactively monitoring long running queries

Holiday Awareness sessions with TCS team

Reiterate all team members on the criticality and timelines of HBC Peak Season 2016.

Conduct recap sessions to rehearse various Season guidelines.

Communication protocol and escalation methodology during peak season.

Daily Status Reporting.

Solution walkthrough of the issues occurred during FY 2015 peak season and understand
actions to be taken.

Walkthrough of the preventive actions during FY 2016 peak season

P1 & P2 Incident - Communication/Escalation Process

Within 60 Mins

Escalate to
TCS Engagement Manager
TCS Service Delivery Manager

HBC IT Senior Project

Manager/Vice President

Escalate Issue to TCS onsite lead

HBC IT Project
Manager

Within 45 Mins

Within30 Mins
Escalate Issue to offshore Lead

First 15 Mins

Call Received From Service Desk

Resource unable to address the issue
and understand the impact

TCS
On Call Support

Triggers for Escalation

Breech in average run time and/or OLA/SLA for any Batch at Critical Path or in System Uptime
Expiry of predefined time limit (as per SLA) at current level for the type of Incident/problem/issue

Thanksgiving, Black Friday, Christmas Support

Coverage Window

Thanksgiving, Black Friday, Christmas Support

Coverage Window

Thanksgiving, Black Friday, Christmas Shifts Plan

Venkat Chavala - +1 769 610 7429 (Onsite Lead)

Muthappa - +91 998 627 9818 (Offs

Thanksgiving, Black Friday, Christmas Shifts Plan

dising

Dhamodaran Govindaraj - +1 973 883 5760 (Onsite Lead)

Thomas John
- +91 966 338 0161

Thanksgiving, Black Friday, Christmas Shifts Plan

dising

Dhamodaran Govindaraj - +1 973 883 5760 (Onsite Lead)

Thomas John
- +91 966 338 0161

Thanksgiving, Black Friday, Christmas Shifts Plan

t & HR
Tower

Intranet

HR

Murugavel - +1 323 348 6921 (

Thu Nov 24

Fri Nov 25

Sat Nov 26

Sun Nov 27

Onshore (6:00 AM CST - 6:00 PM CST)

Anurag Srivastava(1-601-397-4982 and 1612-876-2615)
Samrat Mandal(1-601-397-7457 and 1319-531-8288)

Onshore (6:00 AM CST - 6:00 PM CST)

Anurag Srivastava(1-601-397-4982 and 1612-876-2615)
Samrat Mandal(1-601-397-7457 and 1319-531-8288)

Onshore (6:00 AM CST - 6:00 PM CST)

Anurag Srivastava(1-601-397-4982 and 1612-876-2615)
Samrat Mandal(1-601-397-7457 and 1319-531-8288)

Onshore (6:00 AM CST - 6:00 PM CST)

Anurag Srivastava(1-601-397-4982 and
1-612-876-2615)
Samrat Mandal(1-601-397-7457 and 1319-531-8288)

Onshore (6:00 AM CST - 6:00 PM CST) Onshore (6:00 AM CST - 6:00 PM CST)
Mainframe:Mainframe:Akansha Singh(1-601-397-7600 and 1Akansha Singh(1-601-397-7600 and 1-904904-660-7707)
660-7707)
Gireesh Behara(1-601-397-7405 and 1Gireesh Behara(1-601-397-7405 and 1612-353-7860)
612-353-7860)
Rajesh Chokkalingam(1-601-397-7341 and Rajesh Chokkalingam(1-601-397-7341 and
1-904-303-4656)
1-904-303-4656)
Siva Kambala(1-769-610-7333 and 1-717- Siva Kambala(1-769-610-7333 and 1-717623-3973)
623-3973)

Onshore (6:00 AM CST - 6:00 PM CST)

Mainframe:Akansha Singh(1-601-397-7600 and 1-904660-7707)
Gireesh Behara(1-601-397-7405 and 1612-353-7860)
Rajesh Chokkalingam(1-601-397-7341 and
1-904-303-4656)
Siva Kambala(1-769-610-7333 and 1-717623-3973)

Onshore (6:00 AM CST - 6:00 PM CST)

Mainframe:Akansha Singh(1-601-397-7600 and 1904-660-7707)
Gireesh Behara(1-601-397-7405 and 1612-353-7860)
Rajesh Chokkalingam(1-601-397-7341
and 1-904-303-4656)
Siva Kambala(1-769-610-7333 and 1717-623-3973)

Oracle:Arun Solanki(1-601-397-7522 and 1-601212-1297)

Jasrine Akhtar(1-601397-7761 and 1-601345-6416)

Oracle:Arun Solanki(1-601-397-7522 and 1-601212-1297)

Jasrine Akhtar(1-601397-7761 and 1-601345-6416)

Oracle:Arun Solanki(1-601-397-7522 and 1-601212-1297)

Jasrine Akhtar(1-601397-7761 and 1601-345-6416)

Oracle:Arun Solanki(1-601-397-7522 and 1-601212-1297)

Jasrine Akhtar(1-601397-7761 and 1-601345-6416)

Thanksgiving, Black Friday, Christmas Shifts Plan

Intranet & HR
+91 991 617 4627 (Offshore Lead)

Abhay Nimje -

Thanksgiving, Black Friday, Christmas Shifts Plan

Murugavel - +1 323 348 6921
Tower

Thu Nov 24

Fri Nov 25

Onshore (6:00 AM CST - 6:00 PM CST) Onshore (6:00 AM CST - 6:00 PM CST)
Mainframe:Mainframe:Karthik Kuppusamy(1-601-397-5116 and 1- Karthik Kuppusamy(1-601-397-5116 and 1601-212-5956)
601-212-5956)
Kirubanandh Thulasimaniyan(1-601-397- Kirubanandh Thulasimaniyan(1-601-3977421 and 1-479-925-5178)
7421 and 1-479-925-5178)
Vignesh Selvam(1-601-397-5061 and 1- Vignesh Selvam(1-601-397-5061 and 1601-316-6599)
601-316-6599)
Finance

Sat Nov 26

Sun Nov 27

Onshore (6:00 AM CST - 6:00 PM CST)

Mainframe:Karthik Kuppusamy(1-601-397-5116 and 1601-212-5956)
Kirubanandh Thulasimaniyan(1-601-3977421 and 1-479-925-5178)
Vignesh Selvam(1-601-397-5061 and 1601-316-6599)

Onshore (6:00 AM CST - 6:00 PM CST)

Mainframe:Karthik Kuppusamy(1-601-397-5116 and
1-601-212-5956)
Kirubanandh Thulasimaniyan(1-601-3977421 and 1-479-925-5178)
Vignesh Selvam(1-601-397-5061 and 1601-316-6599)

Oracle:Subhasish Ray(1-601-397-4931 and 1701-730-6581)

Oracle:Oracle:Oracle:Subhasish Ray(1-601-397-4931 and 1-701- Subhasish Ray(1-601-397-4931 and 1-701- Subhasish Ray(1-601-397-4931 and 1730-6581)
730-6581)
701-730-6581)

Hyperion:Krishna Mohan Vemuru(1-601-397-8646

and 1-713-416-5508)

Hyperion:Krishna Mohan Vemuru(1-601-397-8646

and 1-713-416-5508)

Hyperion:Krishna Mohan Vemuru(1-601-397-8646

and 1-713-416-5508)

Hyperion:Krishna Mohan Vemuru(1-601-397-8646

and 1-713-416-5508)

Thanksgiving, Black Friday, Christmas Shifts Plan

Finance
+91 991 617 4627 (Offshore Lead)

Abhay Nimje -

Thanksgiving, Black Friday, Christmas Shifts Plan

Pakkiraj

- +1 404 398 9445 (Onsite Lead)

Muthappa - +91 998 627 9818 (Offsho

Thanksgiving, Black Friday, Christmas Shifts Plan

BI ETL

Dhamodaran Govindaraj - +1 973

883 5760 (Onsite Lead)

Thomas John

+91 966 338 0161 (Offshore lead)

Tower

Middleware
Integration

Middleware
Integration
Support

Thu Nov 24

Onshore (6:00 AM CST - 6:00 PM CST)

Sathyapriya Mothilal (1-678-908-8677)
Santanu Chakraborty (1-769-216-4069)

Fri Nov 25
Onshore (6:00 AM CST - 6:00 PM CST)
Sathyapriya Mothilal (1-678-908-8677)
Santanu Chakraborty (1-769-216-4069)

Sat Nov 26
Onshore (6:00 AM CST - 6:00 PM CST)
Sathyapriya Mothilal (1-678-908-8677)
Santanu Chakraborty (1-769-216-4069)

Sun Nov 27
Onshore (6:00 AM CST - 6:00 PM CST)
Sathyapriya Mothilal (1-678-908-8677)
Santanu Chakraborty (1-769-216-4069)

Contacts Details - Stores

HBC Service Desk 1 888 333
4871
Locatio
Functional Area
Name
Role
n

Stores
Stores
Stores
Stores
Stores
Stores
Stores
Stores

Abhishek Tripathi

Onsite

Offshor
e
Offshor
e

Sr. Analysist Nagamani_Palemkota-Vendor@s5a.com +91

8884012555

Onsite
Onsite

Rajendra Prabhu
Saral Mathur

Onsite
Onsite

Sivakumar Veerarajan
Onsite
Srikanth Sahukari
Onsite
Sujatha Kadiyala
Onsite

Stores

Venkat Chavala
Stores Web Apps Balamurugan G
Stores Web Apps Nagamani Palemkota

Contact No.

+1 769-6106784
Sr. Analysist
+1 601-397Bharath_Shetty-Vendor@s5a.com
7691
Sr. Analysist Mahalakshmi_Rajagopalan+1 601-397Vendor@s5a.com
8785
Sr. Analysist Rajendraprabhu_Muthuraman+1 601-397Vendor@s5a.com
9614
Sr. Analysist
+1 973-767Saral_Mathur-Vendor@s5a.com
3721
Sr. Analysist
+1 769-610Sivakumar_Veerarajan-Vendor@s5a.com
7388
Sr. Analysist
+1 769-610srikanth_sahukari-vendor@saksinc.com
7384
Sr. Analysist
+1 601-397Sujatha_Kadiyala-Vendor@s5a.com
5329
Lead
Venkateswarlu_Chavala+1 769-6107429
Vendor@s5a.com
Lead
Balamurugan_G-Vendor@saksinc.com
+91
9901711440

Onsite
Bharath Shetty
Mahalakshmi
Rajagopalan

Sr. Analysist

Mail ID

Abhishek_Tripathi-Vendor@saksinc.com

Store RF
Systems

Prabudha Kn

Offshor
e

Sr. Analysist Prabudha_Kn-Vendor@s5a.com

+91
7702487632

Store RF
Systems

Digambar Patankar

Offshor
e

Sr.
Analysist

+91
9901811003

Sainath Dasari

Offshor
e

Sr.
Analysist

Nilesh Pal

Offshor
e

Sr.
Analysist

Store IBM POS

CIMS\ SPG

Digambar_Patankar-Vendor@s5a.com
Sainath_Dasari-Vendor@s5a.com
Nilesh_Pal-Vendor@s5a.com

+91
9986919419
+91
8095248644

Contacts Details Merchandising

HBC Service Desk 1 888 333
4871
Functiona
l Area

Name

Location

Role

Mail ID

Contact No.

Manageme
nt

Thomas John

Offshore

Tower Lead

John_T-Vendor@saksinc.com

+91
9663380161

Retek and
CSL

Preetham

Offshore

Lead

Preetham_GodwinVendor@s5a.com

+91
8277232788

Retek and
CSL

NehaT

Offshore

Developer

Tripathi_Neha-Vendor@s5a.com

+91
9611999882

Mainframe

Ani Kumar

Offshore

Developer

Ani_Kumar-Vendor@s5a.com

+91
9092517578

Mainframe

Subathra

Offshore

Lead

Subathra_C-Vendor@s5a.com

PCW, MDO,
JDA

Adrika

Offshore

Developer

Adrika_ShrivastawaVendor@s5a.com

RFS

Moumita

Offshore

Lead

Moumita_M-Vendor@s5a.com

RFS

Manoj

Offshore

Lead

Manoj_N-Vendor@s5a.com

+91
9566694828
+91
7305989996
+91
9035578248
+91
7894628868

Contacts Details Intranet, HR & Finance

HBC Service Desk 1 888 333
4871 Location
Functional
Name
Role
Area

Manageme
nt

Mail ID

+1-601-3977541

Murugavel T

Onsite

Tower Lead

Oracle
Finance

Subhasish Ray

Onsite

Team
Member

Subhasish_Ray-Vendor@s5a.com

+1-601-3974931

Ariba

Subhasish Ray

Onsite

Team
Member

Subhasish_Ray-Vendor@s5a.com

+1-601-3974931

Hyperion

Krishna Mohan
Vemuru

Onsite

Team
Member

MF Finance

Karthik
Kuppusamy

Onsite

Team
Member

MF Finance

Kirubanandh

Onsite

Team
Member

MF Finance

Vignesh
Selvam

Onsite

Team
Member

Corp
Intranet

Anurag
Srivastava

Onsite

Team
Member

Corp
Intranet

Samrat Mandal

Onsite

Team
Member

Samrat_Mandal-Vendor@s5a.com

+1-601-3977457

Corp HR

Arun Solanki

Onsite

Team
Member

Arun_Solanki-Vendor@s5a.com

+1-601-3977522

Corp HR

Jasrine Akhtar

Onsite

Team
Member

Jasrine_Akhtar-Vendor@s5a.com

+1-601-3977761

Gireesh Behara

Onsite

Team
Member

Gireesh_Behara-Vendor@s5a.com

+1-601-3974982

MF HR

Murugavel_Thiruganasambandan-Ve
ndor@s5a.com

Contact No.

Krishnamohan_Vemuru-Vendor@saks
inc.com
Karthik_Kuppusamy-Vendor@s5a.co
m
Kirubanandh_Thulasimaniyan-Vendo
r@s5a.com
Vignesh_Selvam-Vendor@s5a.com
Anurag_Srivastava-Vendor@saksinc.
com

+1-601-3978646
+1-601-3975116
+1-601-3977421
+1-601-3975061
+1-601-3974982

Contacts Details Intranet, HR & Finance

HBC Service Desk 1 888 333
4871 Location
Functional
Name
Role
Area

Manageme
nt

Mail ID

Contact No.

Abhay Nimje

Offshore

Tower Lead

Abhay.Nimje@tcs.com

+91
9916174627

Finance

Santho K

Offshore

Team Lead

Santho_K-Vendor@s5a.com

+91
9943020876

Hyperion

Himanshu
Nayal

Offshore

Team Lead

Himanshu_Nayal-Vendor@saksinc
.com

MF Finance

Pavan Kumar

Offshore

Team Lead

Pavan_Kumarj-Vendor@saksinc.c
om

Ariba

Vasu Sathya

Offshore

Team Lead

Sathya_Vasu-Vendor@saksinc.co
m

Corp
Intranet

Anand Deginal

Offshore

Team Lead

Corp HR

Reshma
Khadirnavar

Offshore

Team Lead

Reshma_Khadirnavar-Vendor@s5
a.com

Corp
Intranet

Pousali Saha

Offshore

Team Lead

Pousali_Saha-Vendor@saksinc.co
m

Amalorphavam
ary A

Offshore

Team Lead

Amalorphavamary_A-Vendor@s5a
.com

MF HR

Anand_Deginal-Vendor@s5a.com

+91
9036543165
+91
9902890804
+91
9940092192
+91
9620387799
+91
9886127288
+91
8867857649
+91
8939227266

Contacts Details
Logistics
HBC Service Desk 1 888 333
4871
Functional
Area

Name

MV Venkat

Location

Role

Mail ID

Contact No.

EDI\MF

Shanmugam

Offshore

Sr. Analysist

IT Logistics

Swamy Sarvesh

Offshore

Lead

IT Logistics

Vignesh A

Offshore

Sr. Analysist

Venkatraman_Mv-Vendor@s5a.
com
Shanmugam_B-Vendor@saksin
c.com
Swamy_Sarvesh-Vendor@saksi
nc.com
Vignesh_A-Vendor@s5a.com

MF

Pradeep HP

Offshore

Sr.Analysist

Pradeep_Hp-Vendor@s5a.com

Mahendran_Muthusamy-Vendor@s +1 952 258 9231 (US)

5a.com
Nandhagopal_V-Vendor@saksinc.c +1 651 260 0626 (US)
om
Pakkiaraj_T-Vendor@saksinc.com +1 404 398 9445 (US)

EDI

Offshore

Lead

EDI

Mahendran Muthusamy

Onsite

Sr.Analysist

WMS

Nandagopal V

Onsite

Sr.Analysist

WMS

Pakkiaraj T

Onsite

Lead

WMS

Sathish Subbiah

Onsite

Sr.Analysist

+91 9884730901

+91 9964740007

+91 8050623634
+91 9980006430
+91 7259580763

Sathish_Subbiah-Vendor@saksinc. +1 612 991 7369 (US)

com

Contacts Details BI-ETL

HBC Service Desk 1 888 333
4871
Functional
Area

Name

Location

Role

Mail ID

Contact No.

Management

Thomas John

Offshore

Tower Lead

John_T-Vendor@saksinc.com

+91
9663380161

Cognos

Barnitha

Offshore

Developer

Barnita_KunduVendor@saksinc.com

+91
8100340404

Cognos

Siva

Offshore

Lead

Sivakrishna_T-Vendor@s5a.com

+91
9886745250

Microstrateg
y

Ramananda

Offshore

Lead

Ramananda_TondapiVendor@s5a.com

+91
8754455546

EDW

Selvaraj

Offshore

Lead

Selvaraj_GanesanVendor@s5a.com

+91
9620904770

EDW

Sathya

Lead

Sathyanarayanarao_JgVendor@saksinc.com

+91
9600151541

Offshore

Appendix

tore Common Tips and Best Practices Thanksgiving Black Friday

Adobe Acrobat
Document

5A Black Friday Controller Opening and Sales Report Viewing Inst

Microsoft
PowerPoint Presentation

Thanksgiving Store Hours

Microsoft Excel
Worksheet

ThanksGiving Checklist
Microsoft Excel
Worksheet