Académique Documents
Professionnel Documents
Culture Documents
Objectives
Why is making a positive first impression important?
What conduct and appearance is appropriate for
various settings?
How can you demonstrate proper conduct and
appearance?
What is an impression?
An impression is the effect, feeling, or image we give
or receive as the result of an experience.
Professional Presence
A dynamic blend of
Poise
Self-confidence
Control
Style
Professional Presence
Cant be superficial
Requires principles including:
Service (making a contribution)
Integrity and honesty (foundation of trust)
Human dignity (every person has worth)
Fairness (justice for all)
Figure 11.1