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Bottleneck resource
Utilization rate
Throughput time
WIP
Littles Law:
Session 4
Operations Management
Today
Team Presentations
Lecture (Kristens cookies and additional
comments on capacity management)
Session 4
Operations Management
Team Presentations
Session 4
Operations Management
Response Time
Session 4
Operations Management
Process Flow
What are the inputs?
What are the outputs?
What are the activities?
Session 4
Operations Management
YOU
MIXER
TRAY
ROOMIE
OVEN
OVEN
TRAY
TRAY
MIX
LOAD
TRAY
SET
OVEN
ROOMIE
TRAY
ROOMIE
TRAY
DOUGH
Session 4
BAKE
Operations Management
COOL
PACK
PAY
Activity
12
16
20
Resource
Operations Management
24
28
32
36
Time
Activity
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
Time
MIX
Resource
12
16
20
24 26 28
32
36
You
Oven
Tray
Operations Management
RM
Session 4
Operations Management
10
Activity
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
Time
MIX
Resource
12
16
20
24 26 28
32
36
You
Oven
Tray
Operations Management
RM
11
Activit
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
Time
MIX
Resource
12
16
20
24 26 28
32
36
You
Oven
Tray
Operations Management
RM
12
Session 4
Operations Management
13
Activit
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
Time
MIX
Resource
12
16
20
24 26 28
32
10
36
You
Oven
Tray
Operations Management
RM
14
Bottleneck Analysis
It is clear that the bottleneck is the Oven
Session 4
Operations Management
15
Capacity
It seems that if they have enough trays they
can produce a dozen of cookies every 10 min.
240 26 = 214
Session 4
Operations Management
16
YOU
MIXER
TRAY
ROOMIE
OVEN
TRAY
MIX
LOAD
TRAY
SET
OVEN
ROOMIE
OVEN
TRAY
TRAY
ROOMIE
TRAY
DOUGH
TIME:
BAKE
COOL
MIXER:
6 minutes
PACK
PAY
TOTAL TIME
YOU:
6 + 2= 8 minutes
ROOMIE:
Session 4
1 + 2 +1 = 4 minutesOVEN:
TRAY:
19 minutes
1+ 9 = 10 minutes
Operations Management
17
YOU
MIXER
TRAY
ROOMIE
OVEN
TRAY
MIX
LOAD
TRAY
SET
OVEN
ROOMIE
OVEN
TRAY
TRAY
ROOMIE
TRAY
DOUGH
TIME:
TOTAL TIME
YOU:
ROOMIE:
Session 4
6 + 2= 8 minutes
BAKE
COOL
PACK
PAY
TRAY:
19/2 minutes
Dozens / Day = 22
MIXER:
1 + 2 +1 = 4 minutesOVEN:
6 minutes
1+ 9 = 10 minutes
Operations Management
18
YOU
MIXER
TRAY
ROOMIE
OVEN
TRAY
MIX
LOAD
TRAY
SET
OVEN
ROOMIE
OVEN
TRAY
TRAY
ROOMIE
TRAY
DOUGH
TIME:
BAKE
COOL
18
10
PACK
PAY
TOTAL TIME
YOU:
ROOMIE:
6 + 2= 8 minutes
MIXER:
1 + 2 +1 = 4 minutesOVEN:
Session 4
6 minutes
TRAY:
2+ 18 = 20 minutes
Operations Management
19
Activity
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
MIX
Time
12
16
20
24 26
28
32
36
Resource
10
You
Oven
Tray 1
Tray 2
Operations Management
RM
20
RM
Operations Management
21
Capacity Investment
Should we invest in a second Oven?
Session 4
Operations Management
22
Activity
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
MIX
Time
12
16
20
24 26
28
32
36
Resource
8
You
You
Oven
Tray
Operations Management RM
RM
23
Bottleneck Analysis
Who is the bottleneck now?
The entrepreneur
Session 4
Operations Management
24
Bottleneck Analysis
Your capacity:
Oven capacity:
Mixer:
Roommate
Operations Management
25
Session 4
Operations Management
26
Economic Analysis
Having two ovens increase the capacity from
60/10=6 dozens per hour to 60/8=7.5 dozens
per hour.
What is the value of the additional oven?
(27-22)*300*Profit per dozen =
New capacity
# of selling days
Old capacity
Operations Management
27
Economic Analysis
Example
Suppose we sell each dozen cookies for $1.50 per
dozen.
Assume there is no cost on your time.
The profit per dozen is then $1.50-$0.60$0.10=$0.80.
Therefore, the additional profit after being open 300
days is: 5x300x$0.80=$1200.
We are willing to buy another oven if it costs less
than $1200 and we have enough demand so that it
will be in use.
Session 4
Operations Management
28
Activity
Two Ovens
Order Size: 2 Dozens
PAY
PACK
COOL
BAKE
SET OVEN
LOAD
MIX
Time
Resource
You
12
16
20
24 26
28
32
36
You
Oven
Tray
Operations Management
RM
29
YOU
MIXER
TRAY
ROOMIE
OVEN
TRAY
MIX
LOAD
TRAY
SET
OVEN
ROOMIE
OVEN
TRAY
TRAY
ROOMIE
TRAY
DOUGH
TIME:
TOTAL TIME
YOU:
6+4 = 10
ROOMIE:
Session 4
BAKE
COOL
18
10
PACK
PAY
TRAY:
Operations Management
30
Summary
Tools & Techniques
Identification of Bottleneck
System Capacity
Throughput Time
Concepts
Session 4
Operations Management
31