Business communication

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communication
The word communication is derived from
the latin word communis. Which
means commonness.
There are different modes of
communication modes like express words,
sight ,sounds, touch, smell and taste.
Gestures and movements are called body
language.

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Nature of communication

Communication
Communication
Communication
Communication
process.

is
is
is
is

an art and science

a social process.
human process.
a universal

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The process of
communication
sende
r

chann
el

encoding

Feed
back

decodi
ng

Receiver

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Characteristics of
communication
Credibility
Content
Clarity
Continuity
Channel
Consistency
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Classification of
communication

Interpersonal communication
Intrapersonal communication.
Group communication.
Organizational communication.
Informal communication.
Mass communication. Etc...
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Business communication

Business communication is
somewhat different and unique
from other types of
communication since the
purpose of business is to make
money.

Types of business
communications

Verbal communication.
Non verbal communication.
Written communication.
Electronic communication.

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Report writing
Def:Report is textual work usually of
writing, speech, television or film
made with the specific intention of
relaying information or recounting
certain events in widely presentable
form.
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Format for presenting reports

IMRAD
Introduction,
Methods,
Results And
Discussions.
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Cross cultural
communication
Common values and perspectives
shared by people who are
conditioned by similar education and
life experience.
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Common differences to consider in

cross cultural communication

frequency of eye contact

Volume of speech
Speed of speech
Use of first name
Use of facial expressions.

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Types of interviews

Informal, conversational interview

General interview
Standardized ,open-end interview
Closed ,fixed- repose interview.

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Rules in interview

Establish rapport.
Seek only the truth
Listen attentively
Be objective and un emotional during
the interview.

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Video conference

By set of telecommunication
technology which allows two or more
locations to communicate by
simultaneous two way video audio
transmission.

Unit II:- Operation

management
Production:production refers to the sequence of
operation that transform materials
from a given state to desire state.

Production management
Def:which deals with decision making
related to production process so that
the resulting goods and services are
produced according to specifications,
in the amount and by the schedule
demanded and out of minimum cost
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5ps of PM

Product
Plant
Process
Programs
People

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Functions of operation
mangement

Plant location
Plant Layout
Product layout
Process design
Productivity
Material management
Maintenance management
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Inventory control
Quality control
Material handling
Work study
Production planning and control.

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Plant location
Plant location should be based on
nine Ms namely money, material,
man power, market, motive power,
management, machinery, means of
communication and momentum
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Plant layout

The overall objective of plant layout

is to design a physical arrangement
most economically which meets the
required quantity and quality
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Types of plant layout

Line layout
Process
Fixed
Hybrid

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