Performance

Management

PURPOSE

Continual
Monitor
improveme
and
nt of
- Reduce
manage
the
network
the
customer
performanc
performan
churn.
e and
ce and
- Identify
reliability
restoration quality of
to
service of
acceptable
the
levels
network

Identify
performa
nce
degradat

Monitor
and
manage

Managing
- Precise
identificatio
Analyzing
n of
equipment
Presenting
use.
performan - Identify
ce data
the needs
and
opportunitie
s for
improved
network
planning.
- CAPEX
and OPEX
Understan
Improve
Increase
ding of
network
customer
network
planning
satisfaction
behavior

Roles and Responsibilities

Role
Corresponding
position

Network Surveillance Engineer (NSE)

Network Surveillance Engineer in
front office

Network Performance Management

Engineer (NPE)
Network Performance Management
Engineer in NPO

Responsibilities

Be responsible to collect raw data

according to the guide of network
performance management engineer.

Skill requirement

Familiar in the use and function of NMS.

Know clearly the definition of all alarms
and the relationship of these alarms in
NMS.
The ability to pre-diagnose and restore

Be responsible to initially processing and

filtering the data.
Generate and issue the daily, weekly and
monthly report.
Analyze the data to confirm whether
performance criteria is fulfilled.
Submit the application for troubleshooting,
preventative maintenance and network
optimization if needed.
Follow up the issues for improving network
performance.
To improve & support Network Surveillance
Engineer in front office real time. Make plan to
teach FO how to handle KPI monitoring.
Knowledge of network performance KPIs and
implications of different KPI deviation
Basic knowledge of solving KPI degradation
Knowledge of network elements in one or more
product domains; continue to develop
expertise with current and emerging

Process Flow Diagram

Performance KPI Report

Raw Data Collection:
In pre-defined schedule, collects various relevant raw data from the
network elements according to the requirement.
Data Processing & Filtering:
Filtering the data which are not from the on-air sites, which are not during
the KPI audit period, etc.
Filtering the unusual data which are caused by the planned events.
Aggregation and summarizing data.
Formatting.
Issue Daily KPI Report:
Fill in processed data in pre-defined Daily Performance KPI Report.
Any data which breaks the threshold should be highlighted for further
analysis.
Distribute the daily Performance KPI report to relevant parties within ZTE
and Customer O&M departments if necessary on a predefined schedule.
Weekly-Monthly Performance KPI report:
Put in the period data according to the template of Weekly/Monthly
Performance KPI Report, and develop various performance charts or
other graphics.
Assess the performance data and determines if the network performance
falls below.
Determine the root cause and discuss the improvement proposal with
NOC manager and other relevant managers.
Distribute the weekly/monthly Performance KPI report to NOC Manager

Performance Improvement
If the performance Criteria is not fulfilled, proper
improvement reactions should be Triggered.
Performance Improvement:
The performance degradation is caused by an
fault:
inform NOC/Front Office of the fault to
ensure.
create a trouble ticket and send to front
line engineer for handling according to
Fault Management Process.
If the NPE doubts that it caused by the
equipment running environment:
submit a application of preventative
maintenance to second line engineer to
trigger Preventative Maintenance
Process.
If NPE are not sure of the root cause of
degradation and further assessment is
needed:
submit a application of network
optimization to trigger Network
Optimization Process.

If the performance is normal or the

degradation can be ignored, end the
process.

Thank you!