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Preface
TT Case Operation Entry
Knowledge Search and Display
1. Knowledge Search Mode (Full-text Search, Catalog Search)
2. Knowledge Display Mode (Tab Display, Display in 1 Page)
Submitting the Knowledge
1. Standardization Requirements for Knowledge Content
2. Information Security Requirements for Knowledge Content
3. How to submit the knowledge?(selecting the product, editing
the content, inserting the image, and defining the knowledge type
and confidentiality)
4. How to return to the home of Support website and knowledge
base?
Preface
Benefits that the TT Case brings you are as follows:
1. Daily update content and continuously enriched maintenance experience
provide an importance reference for technical issues, and you can share your
valuable experience globally.
2. Improve your technical skills.
3. The maintenance experience submission is one of the conditions for your skill
certificate.
Entry:
1.Log on to http://support.zte.com.cn . You can directly log in in both Internet and intranet
without VPN.
2. Select the mirror/language. To select a correct mirror helps you access more quickly.
Please note that the knowledge in different language must be operated in the corresponding
language environment.
3. Enter the login information and authentication code. ZTE internal staff can log in by the HR
online account.
4. Select the TT Case.
The searching
results are
displayed in the
same way as
Google and
Baidu.
1. Support full-text
search.
2. Support the
knowledge searching
with multiple
keywords. Please
separate with a
space.
3. Support the
memory function. It
can memorize the
content you searched
last time.
Requirement: The knowledge in different language must be submitted to the corresponding language
environment. There is related prompt when you click Submit the Knowledge.
2. Problem Description (Incident Phenomena)
Requirement: The problem description must be concise, including the problem summary, incident
phenomena, service impact, etc).
3. Networking Environment
Requirement: The networking environment is optional. You can introduce to the reader the background of
this problem, the networking structure and the environment. Its a supplement to the problem description in
the hope of describing the problem more clearly and preparing for the following analysis of the
troubleshooting procedures.
Requirement: The analysis must be reasonable and logic and closed related to the problem description. After
stating the problem clearly, you need to analyze the process, briefly describe the possible problem cause, the
troubleshooting foundation, breakthrough point, solution, etc.
5. Troubleshooting Process
Requirement: Briefly describe the troubleshooting process which should be targeted, conditional and
operable. The solution should be the specific operable implementation method based on the problem
analysis. For operating steps, the solution can be listed as 1, 2, 3, and you need to tell the reader how the
onsite situation is after the operation implementation is finished, whether the problem has been solved and
whether any auxiliary measures are needed later.
6. Summary and Notes
Requirement:
1. The content is an experience summary which should be concise, not only telling the reader what
happened, but also letting the reader know why this problem happened and can learn something from it.
2. In the notes, you must describe the problem that may occur during the operation process and the possible
consequence, as well as the tools or protocol needed by the troubleshooting.
Submitting the Knowledge--How to submit the knowledge?
Click the Submit Knowledge button on the upper right of the Home of the knowledge base
to enter the knowledge submission page, as shown below.
Step 1:
Product
search
Search
Step 2: Select
the product
The product
model in the title
can be modified.
Note:
1. The image can only be
uploaded and no copypaste can be performed. If
you perform Copy-Paste,
the image will be
displayed in x.
2. Please keep the image
name with no spaces
special characters or
Chinese characters.
Submit means
submitting to the
database for the
processing of the
next-step processer.
Return to
the home
of the TT
Case.
Return to the
home of the
Support
website.
Exit from
the
system.